1995 Buick Century Owner's Manual - Page 309

Both Buick and your Buick dealer are committedto making sure you are completely satisfied withyour new vehicle. Our experience has shown that,if a situation arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third-party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements Buick voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputesbetween customers and automobile manufacturers. Thisprogram is available free of charge to customers who currently own or lease a GM vehicle. If you are not satisfied after followingthe Customer Satisfaction Procedure. you rnay contact the BBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5 100 To file a claim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN), and a statementof the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors. We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary between you and Buick. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customersmay present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about forty days from the time you file a claim until a decision is made. Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contactthe BBB at 1-800-955-5 100 or the Buick Customer Assistance Center at 1-800-52 1-7300. 8-3