1997 Buick Regal Owner's Manual - Page 401

GM Participation in an Alternative Dispute Resolution Program This program is available in all 50 states and the District of Columbia. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Both Buick and your Buick dealer are committed to making sure you are completely satisfied with your new vehicle. Our experiencehas shown that, if a situation arises where feel your concern you has not been adequately addressed, the Customer Satisfaction Procedure described earlier this in section is very successful. There may be instances wherean impartial third party can assist in arriving at a solution to a disagreement regarding vehicle repairsor interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements, Buickvoluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This program is available free of charge to customers who currently own or lease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure,you may contact the BBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203- 1804 Telephone: 1-800-955-5 100 To file aclaim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN) and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors.