1993 Cadillac Eldorado Owner's Manual - Page 367

!OWNER A S S T S T A N C E This sectionwill explain how contact Cadillac you need to if assistance. It also tells you how to obtain service publications and how to report any safety defects. T i section includes the following: hs Customer Satisfaction Procedure Zone and Central Office Addresses Customer Assistance for HearindSpeech Impaired MediatiodArbitration Program Reporting Safety Defects (PSPs) Product Service Publications Owner's Manuals and Service Manuals r r CUSTOMER SATISFACTIONPROCEDURE Your satisfaction and goodwill are important dealer and Cadillac. Normally, t your o t o my problems with the sales transaction operation your vehicle will resolved or the of be best by your dealer's Sales or Service Departments. Sometimes, however, despite the intentions ofall concerned, misunderstandings can occur. If your concern not been has resolved toyour satisfaction, the following steps should be taken: STEP ONE- Discuss your problem with a member dealership management. of Satisfaction can often quickly obtained a that level. If the matterhas already been be t reviewed with the Sales, Service orParts Manager, contact the General Manager or owner of the dealership. STEP TWO -If after contacting a member of Dealership Management, appears it your problem cannot resolved by the dealership without further help, be contact the Cadillac Consumer Relations Centerhours per day by calling 24 1-800458-8006 or if you have an Allant6 call 1-800-ALLANT& In Canada, contactGM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (ENGLISH). the language Quebec, In French mhumber is 1-800-263-7854. In Mexico, 1-900-254-1746, call In Puerto Rico, U.S. virgin Islands, call 1-809-763-1315. In all other overseas locations, contact GM International Export Sales in Canada by calling 14164444112. i r r r 6 1