1994 Cadillac Fleetwood Owner's Manual - Page 369

I For prompt assistance, please have following information available to give the the Consumer Relations Representative: - Your name, address and home and business telephone numbers - Vehicle Identification Number (this is available fromthe vehicle registration or title, or the plate attached to the top of the instrument panel andvisible left through the windshield.) - Dealership name and location - Vehicle deliverydate and present mileage - Nature of concern In order give your inquiry to prompt attention, please call the appropriate toll free number listed. However, if you wish to write Cadillac, please all send correspondence to the respective United States, Canada or GM OverseasCentral Office address listed on the following page. When contacting Cadillac, please remember that your problem will likely be resolved in the dealership, using dealership facilities, equipment and personnel. That is why wesuggest you followStep One first. CUSTOMER ASSISTANCEFOR THE HEARINGOR SPEECH IMPAIRED To assist owners who have hearing difficulties, Cadillac has installed special Telecommunication Devices for the Deaf (TDD) equipment in its Coosumer Relations Center. Any hearing or speech impaired customer who has accdss a to (T) by TDD or a conventional teletypewriter T Ycan communicate with Cadillac dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial 1-800-263-3830). STATE WARRANTY ENFORCEMENT LAWS Laws in manystates pernit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state tostate. To the extent allowed by state law, General Motors requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided these laws. Yourwritten notification by should be sent to the Cadillac Customer Relations Center. Please see Page =for the address.