1996 Cadillac DeVille Owner's Manual - Page 335

Plan Ahead When Possible Whenever possible, schedule appointment for your an vehicle's warranty work. Your Cadillac dealer can then prepare to meet your alternative transportation needs and minimize inconveniences typically associated with warranty repairs. GM Participation in BBB AUTO LINE - Alternative Dispute Resolution Program* *This program may not available in all states, be depending on state law. Canadian owners refer to your Warranty and Owner Assistance Information booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue participation in this its program. Owner Responsibilities There are only two things which you will be responsible of You for during the use your courtesy vehicle. are required to provide insurance coverage and replenish the Both Cadillac and your Cadillac dealer are committed to fuel used. making sure you are completely satisfied with your new vehicle. Our experience has shown that, situation if a In many cases your own auto insurance policy may arises where you feel your concern has not been provide primary coverage for the courtesy vehicle, adequately addressed, the Customer Satisfaction similar to rental car agreements. Please, check your with Procedure described earlier in this section is very insurance company to be certain what's covered. successful. This service is provided to under the terms of the you There may be instances where an impartial third party New Vehicle Warranty, therefore, it is imperative that at your vehicle 6e picked up from the dealership at the can assist in arriving a solution to a disagreement regarding vehicle repairs or interpretation the New of completion of the warranty service. Vehicles not picked Vehicle Limited Warranty. assist in resolving these To up in a timely fashionmay incur rental fees charged to disagreements, Cadillac voluntarily participates BBB in the customer. AUTO LINE. 7-8