1996 Cadillac DeVille Owner's Manual - Page 336

BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputes between customers and automobile of manufacturers. This programis available free charge GM to customers who currently own or lease a vehicle. We prefer you utilize the Customer Satisfaction Procedure beforeyou resort to AUTO LINE, but YOU may contact the BBB at any time. The will attempt BBB an to resolve the complaint serving as intermediary If between you and Cadillac. this mediation is unsuccessful, an informal hearingwill be scheduled If you are not satisfied after following the Customer may present their case to an Satisfaction Procedure, you may contact the BBB using where eligible customers impartial third-party arbitrator. the toll-free telephone number, or write them at the following address: The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be BBB AUTO LINE bound by that decision. The entire dispute resolution Council of Better Business Bureaus 40 procedure should ordinarily take about days from the 4200 Wilson Boulevard time you file a claim until a decisionmade. is Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5 100 To file a claim, will be asked to provide your name you (VIN), and address, your Vehicle Identification Number and a statementof the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors. to Some state laws may require you use this program before filing a claim with a state-run arbitration prog or in the courts. For further information, contact the BBB at 1-800-955-5 100 or the Cadillac Customer Assistance Center at 1-800-458-8006.