1998 Cadillac DeVille Owner's Manual - Page 366

GM Participation in an Alternative Dispute Resolution Program This program is available all 50 states and the District in of Columbia. Canadian owners refer your Warranty to and Owner Assistance Information booklet for information onthe Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves right to the change eligibility limitations and/orto discontinue its participation in this program. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This program available is free of charge to customers who currently ownlease a or GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure,you may contact theBBB using or the toll-free telephone number, write them at the following address: BBB AUTO LINE Both Cadillac and your Cadillac dealer are committed to Council of Better Business Bureaus, Inc. making sure youare completely satisfied 'with your new 4200 Wilson Boulevard vehicle. Our experience shown that, ifa situation has Suite 800 arises whereyou feel your concern has not been Arlington, VA 22203- 1804 adequately addressed, the Customer Satisfaction Telephone: 1-800-955-5100 Procedure describedearlier in this section is very successful. To file a claim, you will be asked provide your name to and address, your Vehicle Identification Number (VIN) an There may be instances where impartial third party and a statement of the natureof your complaint. can assist in arriving a solution to a disagreement at Eligibility is limited by vehicle age and mileage, and or regarding vehicle repairs interpretation of the New other factors. Vehicle Limited Warranty.To assist in resolving these in disagreements, Cadillac voluntarily participates BBB AUTO LINE. 7-11