1995 Chevrolet Lumina Owner's Manual - Page 306

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO but you LINE, may contact the BBB any time. The BBB will attempt at to resolve the cbmplaint serving an intermediary as between you and Chevrolet. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about forty days from the timeyou file a claim until a decision is made. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash could cause injury or death, you should or immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, may open an it investigation, andif it finds that a safety defect exists in a groupof vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Some state laws may require to use this program you General Motors. before filing a claim with a state-run arbitration program or in the courts. For further information, contactthe To contact NHTSA, you may either call the Auto Safety BBB at 1-800-955-5100 or the Chevrolet Customer Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Assistance Center at 1-800-222- 1020. Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline.