1996 Chevrolet S10 Pickup Owner's Manual - Page 362

1996 Chevrolet S10 Pickup Manual

Page 362 highlights

To file a claim, you will be askedto provide your name and address, your Vehicle Identification Number (VIN) of and a statement of the nature your complaint. Eligibility is limited by vehicle age and mileage, and other factors. We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact theBBB at any time. The BBB will attempt to resolve the complaint serving as an intermediary between you and Chevrolet. If this mediation is unsuccessful, an informal hearing will be scheduled where eligiblecustomers may present their case to an impartial third-party arbitrator. The arbitrator will makea decision which you may accept or reject. If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about days from the 40 time you file a claim until a decision is made. Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5 100 or the Chevrolet Customer Assistance Center at 1-800-222- 1020. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has defect which could a cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similarcomplaints, it may open an investigation, and if it finds that a safety defectexists in a group of vehicles,it may order a recall and remedy campaign. However, NHTSAcannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area)or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 8-8

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • 211
  • 212
  • 213
  • 214
  • 215
  • 216
  • 217
  • 218
  • 219
  • 220
  • 221
  • 222
  • 223
  • 224
  • 225
  • 226
  • 227
  • 228
  • 229
  • 230
  • 231
  • 232
  • 233
  • 234
  • 235
  • 236
  • 237
  • 238
  • 239
  • 240
  • 241
  • 242
  • 243
  • 244
  • 245
  • 246
  • 247
  • 248
  • 249
  • 250
  • 251
  • 252
  • 253
  • 254
  • 255
  • 256
  • 257
  • 258
  • 259
  • 260
  • 261
  • 262
  • 263
  • 264
  • 265
  • 266
  • 267
  • 268
  • 269
  • 270
  • 271
  • 272
  • 273
  • 274
  • 275
  • 276
  • 277
  • 278
  • 279
  • 280
  • 281
  • 282
  • 283
  • 284
  • 285
  • 286
  • 287
  • 288
  • 289
  • 290
  • 291
  • 292
  • 293
  • 294
  • 295
  • 296
  • 297
  • 298
  • 299
  • 300
  • 301
  • 302
  • 303
  • 304
  • 305
  • 306
  • 307
  • 308
  • 309
  • 310
  • 311
  • 312
  • 313
  • 314
  • 315
  • 316
  • 317
  • 318
  • 319
  • 320
  • 321
  • 322
  • 323
  • 324
  • 325
  • 326
  • 327
  • 328
  • 329
  • 330
  • 331
  • 332
  • 333
  • 334
  • 335
  • 336
  • 337
  • 338
  • 339
  • 340
  • 341
  • 342
  • 343
  • 344
  • 345
  • 346
  • 347
  • 348
  • 349
  • 350
  • 351
  • 352
  • 353
  • 354
  • 355
  • 356
  • 357
  • 358
  • 359
  • 360
  • 361
  • 362
  • 363
  • 364
  • 365
  • 366
  • 367
  • 368
  • 369
  • 370
  • 371
  • 372
  • 373
  • 374
  • 375

To
file
a
claim, you
will
be
asked
to
provide
your
name
and
address,
your
Vehicle
Identification
Number
(VIN)
and
a
statement
of
the
nature
of
your
complaint.
Eligibility
is
limited
by
vehicle
age
and
mileage,
and
other factors.
We prefer
you
utilize
the
Customer Satisfaction
Procedure
before
you
resort to
AUTO
LINE,
but
you
may
contact
the
BBB
at
any
time. The
BBB
will
attempt
to resolve
the complaint serving as
an
intermediary
between
you
and Chevrolet.
If
this mediation
is
unsuccessful,
an
informal
hearing
will
be
scheduled
where
eligible customers may
present
their case
to
an
impartial
third-party
arbitrator.
The arbitrator
will
make a decision which
you
may
accept
or
reject.
If
you
accept the
decision,
GM
will
be
bound by that
decision. The entire dispute
resolution
procedure
should
ordinarily
take
about
40 days from
the
time you file a claim
until a decision
is
made.
Some state laws
may
require
you
to
use
this
program
before
filing a claim
with
a
state-run
arbitration
program
or in
the
courts.
For
further information, contact
the
BBB
at
1-800-955-5
100
or the
Chevrolet Customer
Assistance Center at
1-800-222-
1020.
REPORTING
SAFETY
DEFECTS
TO
THE
UNITED
STATES
GOVERNMENT
If
you
believe
that
your
vehicle
has
a
defect
which could
cause a crash or could cause injury or death,
you
should
immediately
inform
the
National
Highway
Traffic
Safety
Administration (NHTSA), in
addition
to
notifying
General
Motors.
If
NHTSA
receives
similar complaints, it
may
open
an
investigation,
and
if
it finds that a safety
defect exists in
a group
of
vehicles,
it
may order a recall
and
remedy
campaign. However,
NHTSAcannot become
involved
in
individual
problems
between
you,
your
dealer
or
General
Motors.
To
contact
NHTSA, you
may either call
the
Auto
Safety
Hotline
toll-free
at
1-800-424-9393
(or
366-0123
in
the
Washington,
D.C.
area)
or
write
to:
NHTSA,
U.S.
Department
of
Transportation
Washington,
D.C. 20590
You can also obtain other information
about
motor
vehicle
safety
from
the
Hotline.
8-8