1997 Chevrolet S10 Pickup Owner's Manual - Page 385

We:prefer yuu utilize the Customer Satisfaction Procedure. before you Tesortto AUTO LINE, but you may cantact the ElBB at any t h e - .The BBB. will attempt to resolve the complaint seming:as: an interme-diary. If this mediation is .unsuccessful,an informal hearing will be -scheduled: whexe :eligible c.ustomer9 may present their cas.& an iinpartid third-party arbitratar. to The arbitrator will make .adecision which you may accept or reject. If you accept the decision, GM will1 .be .boundby that decision. The entire dispute resolution procedure. should ordinarily take about 40 days from the -timeyou file:a claimuntil a deaision is made. Some state taws may require y.ou to use-thisprogram .before filing a claim with a state-run arbitration program .of . i n .the courts. .For further information, contzct the BBB at 1-800-955-5100 or the Chevrolet Customer Assistance Center at.1-800-222- 1020. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you .believe that your vehicle.has a defect which could cause a crash or could cause injury or death, you-should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an n investigation, and if it finds that a safety defect exists i a group of vehicl,es, it may order a recall -andremedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motars. -Yourvehicle comes with a separ.ate warranty booklet that contains detiiikd warranty information. To contact NHTSA, y.ou 'may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (ar-366-0123 in the Washington, D.C. area) or write to: NHTSA, U-.S,Department -of-Transportation Washington, D.C. .205:90 You can also obtain other.hformatfon:about motor vehicle. safety from the Hotline. 8-10