2000 Chevrolet Tracker Owner's Manual - Page 368

GM Participation in an Alternative Dispute Resolution Program This program is available in all states and the District 50 of Columbia. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves the right to change eligibility limitations and/or to discontinue its participation inthis program. Both Chevrolet and your Chevrolet dealer are committed to making sure you are completely satisfied with your new vehicle. O r experience has shown that, if a situation u arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier inthis section is very successful. There may be instances where an impartial third party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation the New of Vehicle Limited Warranty. To assist in resolving these disagreements, Chevrolet voluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This program available is free of charge to customers who currently own or lease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact theBBB using the toll-free telephone number, or write them the at following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203- 1804 Telephone: 1-800-955-5100 To file a claim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN) and a statement the natureof your complaint. of Eligibility is limited by vehicle age and mileage, and other factors.