2000 Chevrolet Tracker Owner's Manual - Page 369

We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS Procedure before you resort to AUTO but you LINE, TO THE UNITED STATES may contact theBBB at any time.The BBB will attempt to resolve the complaint serving as an intermediary. If GOVERNMENT this mediation is unsuccessful, an informal hearing will If you believe that your vehicle has a defect which cou be scheduled where eligible customers may present their cause a crash or could cause injury or death, you should case to an impartial third-party arbitrator. immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to The arbitrator will makea decision whichyou may notifying General Motors. accept or reject. If you accept the decision, GM will be bound by that decision.The entire dispute resolution If NHTSA receives similar complaints, it may open an procedure should ordinarily take about days from the 40 investigation, andif it finds that a safety defect exists in time you file a claim until a decision is made. a groupof vehicles,it may order a recall and remedy Some state laws may require to use this program you before filing a claim with state-run arbitration program a or inthe courts. For further information, contact the BBB at 1-800-955-5100 or the Chevrolet Customer Assistance Centerat 1-800-222- 1020. campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA,you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 the in Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from Hotline. the Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information.