2011 Chevrolet Impala Owner's Manual - Page 363

Customer Information 13-1 Customer Information Customer Information Customer Satisfaction Procedure ...13-1 Customer Assistance Offices ...13-3 Customer Assistance for Text Telephone (TTY) Users ...13-4 Online Owner Center ...13-5 GM Mobility Reimbursement Program ...13-6 Roadside Assistance Program ...13-6 Scheduling Service Appointments ...13-8 Courtesy Transportation Program ...13-9 Collision Damage Repair ...13-10 Service Publications Ordering Information ...13-13 Reporting Safety Defects Reporting Safety Defects to the United States Government ...13-14 Reporting Safety Defects to the Canadian Government ...13-15 Reporting Safety Defects to General Motors ...13-15 Customer Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to the dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by the dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealership or the general manager. Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy ...13-15 Event Data Recorders ...13-16 OnStar® ...13-17 Radio Frequency Identification (RFID) ...13-17 Radio Frequency Statement ...13-17