2009 Dodge Journey Owner's Manual - Page 490

488 IF YOU NEED CONSUMER ASSISTANCE high quality service. The manufacturer's authorized dealers have the facilities, factory-trained technicians, special tools, and the latest information to ensure the vehicle is fixed correctly and in a timely manner. This is why you should always talk to an authorized dealer's service manager first. Most matters can be resolved with this process. • If for some reason you are still not satisfied, talk to the general manager or owner of the authorized dealership. They want to know if you need assistance. • If an authorized dealership is unable to resolve the concern, you may contact the Manufacturer's Customer Center. Any communication to the Manufacturer's Customer Center should include the following information: • Owner's name and address • Owner's telephone number (home and office) • Authorized dealership name • Vehicle Identification Number (VIN) • Vehicle delivery date and mileage Chrysler LLC Customer Center P.O. Box 21-8004 Auburn Hills, MI 48321-8004 Phone: (800) 992-1997 Chrysler Canada Inc. Customer Center P.O. Box 1621 Windsor, Ontario N9A 4H6 Phone: (800) 465-2001