1996 Ford Aspire Owner's Manual - Page 159

Ford of Canada does not have a Dispute Settlement Board. If you have a problem that cannot be resolved by an agreement among you, Ford of Canada, and the Ford dealer, contact the Canadian Motor Vehicle Arbitration Plan (CAMVAP). In many areas of Canada, CAMVAP will help resolve the problem and, if necessary, will arrange for the matter to be arbitrated. What is the Review Process? Your application will be reviewed and if it is determined to be eligible, you will receive an acknowledgment indicating the file number assigned to your application and the local Board address. At the same time, your dealer and Ford Motor Company representative are asked to submit statements. To review your case properly, the Board needs the following information: u legible copies of all documents and u the year, make, model, and vehicle identification number (VIN) maintenance or repair orders that relate to the case u the date you bought your vehicle u the date of repair and the mileage at the time of repair u the current mileage u the name of the dealer who sold you the vehicle or who serviced your vehicle complaint u a brief description of your unresolved u a brief summary of actions that were taken with the dealer and Ford Motor Company 159