1996 Ford F150 Owner's Manual - Page 283

To receive roadside assistance in the United States call 1-800-241-FORD (in Canada call 1-800-665-2006). Should you need to arrange for roadside assistance yourself, Ford Motor Company will reimburse the reasonable cost. To obtain information about reimbursement call 1-800-241-FORD (in Canada call 1-800-665-2006). If You Have a Service Problem Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships that can service your vehicle for you. This chapter tells you how to get service or maintenance for your vehicle. Service/Maintenance Concerns (U.S. or Canada) Ford recommends taking your vehicle to your selling dealer who wants to ensure your continued satisfaction. You may, however, take your vehicle to any authorized Ford or Lincoln-Mercury dealer. In most cases, your dealer will be able to resolve your concern. If you are not satisfied with the service you received from your dealership's service department, talk to the service manager at the dealership. If you still are not satisfied, talk to the owner or general manager of the dealership. In most cases, you will have your concern resolved at this level. If you are away from home when your vehicle needs to be serviced, or if you need more help than the dealer gave you, contact the Ford Customer Assistance Center to find an authorized dealership that may be able to help. 282