1997 Ford Contour Owner's Manual - Page 237

What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating: s the file number assigned to your application s the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked to submit statements at this time. To review your case properly, the Board needs the following information: s legible copies of all documents and maintenance or repair orders relevant to the case s the year, make, model and Vehicle Identification Number (VIN) listed on your vehicle ownership license s the date of repair(s) and mileage at the time of occurrence(s) s the current mileage s the name of the dealer who sold or serviced the vehicle s a brief description of your unresolved concern s a brief summary of the action taken with the dealer and Ford Motor Company s the names (if known) of all the people you contacted at the dealership s a description of the action you expect to resolve your concern 242