2000 Ford Explorer Sport Warranty Guide 1st Printing
2000 Ford Explorer Sport Manual
2000 Ford Explorer Sport manual content summary:
- 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 1
unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Assistance Center. In the United States: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 2
- 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 3
LIMITED WARRANTY FOR YOUR 2000-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Safety Restraint Coverage Corrosion Coverage 7.3L Power Strokeா Diesel Engine Coverage What Is Not Covered? 4. IN ADDITION ...Tires Roadside Service (United States, Puerto Rico - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 4
Performance Warranty Coverage What Is Covered? What Is Not Covered? Covered? What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 5
for that service, but you may also take your vehicle to another Ford Motor Company 2000-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 6
Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the Dispute Settlement Board. The Board is a panel - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 7
work is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln-Mercury dealership, or Ford or Lincoln-Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 8
consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to the EMISSIONS WARRANTIES described on pages 11-24. NOTE: If you are an eligible U.S. owner and have a warranty concern unresolved by your dealer, you may use the services of the Dispute Settlement Board (see page 26). 4 - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 9
• miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION (Perforation only) 7.3L POWER STROKE DIESEL ENGINE 3/36,000 5/50,000 5/UNLIMITED 5/100,000 The measure that occurs first determines how long your - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 10
vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or workmanship. Corrosion Coverage Under your New Vehicle Limited Warranty, Corrosion Coverage begins at the warranty start date and covers body sheet metal panels against corrosion - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 11
: cylinder block, heads and all internal parts, intake and exhaust manifolds, flywheel, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel pump and fuel system (excluding fuel lines and fuel tank), high pressure lines, gaskets and seals, glow plugs, turbocharger - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 12
by Improper Maintenance Your New Vehicle Limited Warranty does not cover damage caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong part, fuel, oil, lubricants, or fluids. See the Owner Guide for correct fluid types and levels, and consult the Scheduled - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 13
Guide are: • oil changes • oils, lubricants, other fluids • oil/air filters • brake linings/pads • tire rotation • cleaning/polishing • wiper blades • clutch linings • engine tune-up Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 14
36,000 miles, whichever occurs first). If you need towing after Bumper to Bumper Coverage has ended, Ford can arrange roadside assistance and charge your credit card unless the problem is covered by another Ford warranty. Ford will pay the tow charge under the other warranty. For emergency roadside - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 15
For daily rental units that must be towed because a covered part has failed during the Bumper to Bumper Warranty period, Ford will cover towing to the nearest Ford Motor Company dealership. 5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 16
and light duty trucks. Certified heavy duty engines (vehicles with a GVWR over 8,500 parts listed under What is Covered? on pages 13-14. Under the Emissions Defect Warranty for passenger cars and light duty trucks, Ford also be eligible for Emissions Performance Warranty Coverage for 2 years - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 17
Ignition System • Exhaust Pipe (Manifold to Catalyst) • Electronic Engine Control Sensors and Switches • Exhaust Gas Recirculation (EGR) Valve, Spacer, Plate and Associated Parts • Exhaust Heat Control Valve • Exhaust Manifold • Fuel Filler Cap and Neck Restrictor • Fuel Injection System • Fuel - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 18
time that is specified in your Owner Guide and the Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by emissions warranties. For more - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 19
5/50,000 3/50,000 * Gross Vehicle Weight Rating ** These specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California. ***Diesel engine vehicles are covered for 5 years or 100,000 miles - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 20
Applicable if your vehicle is certified for sale in California and registered in California, Massachusetts, New York or Vermont.) The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2000-model vehicle. In California, new motor - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 21
. This is your emission control system DEFECTS WARRANTY. Owner's Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner's manual. Ford recommends that you retain all receipts covering maintenance on your vehicle, but - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 22
Ignition System • Exhaust Pipe (Manifold to Catalyst) • Electronic Engine Control Sensors and Switches • Exhaust Gas Recirculation (EGR) Valve, Spacer, Plate and Associated Parts • Exhaust Heat Control Valve • Exhaust Manifold • Fuel Filler Cap and Neck Restrictor • Fuel Injection System (1) • Fuel - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 23
Vapor Line Exhaust Control Assembly Exhaust Manifold-Left Exhaust Manifold-Right Exhaust Manifold Gasket Fuel Injector Fuel Injector Fuel Supply Manifold Fuel Injector System Wiring Fuel Pressure Regulator Fuel Return & Brake Tube Assembly Fuel Sensor Fuel Tank Fuel Tank Filler Pipe Fuel Tank Heat - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 24
required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 25
I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer test. Your dealer will decide whether the repair is covered by the warranty. If there is a question about Performance Warranty coverage, the final decision must be made by Ford - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 26
of emissions control devices or systems, the cost of which is not covered by the warranties, can be performed by any automotive repair establishment or individual using non-Ford parts. For vehicles within the warranty period, Ford will repair at no cost to the owner, under the Federal Emissions - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 27
find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 28
Noise Control Regulations. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or system of the vehicle as manufactured by Ford. Defects in design, assembly or in any part, component or system of the vehicle as - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 29
by Ford Motor Company or Ford Motor Service Company. It provides: • benefits during the warranty period depending on the plan you purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items); and • protection against repair costs after your Bumper to Bumper Warranty - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 30
refer to your Owner Guide. For a brochure/application, speak to your dealer or write to: Dispute Settlement Board P.O. Box 5120 Southfield, MI 48086-5120 1-800-428-3718 NOTE: The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 31
laws These state laws - sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written - 2000 Ford Explorer Sport | Warranty Guide 1st Printing - Page 32
and the risk of fuel expulsion and fires. Such use also voids the Ford Bumper to Bumper Warranty and may void the Emissions Warranties. You may determine whether the vehicle is equipped with the Ford Ambulance Prep Package by inspecting the information plate on the driver's rear door pillar. You may
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Assistance Center.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Assistance Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5B4
1-800-565-3673 (FORD)
Outside the U.S. or Canada:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Assistance Center
Bin Khedia Bldg. Opp Dubui Crk.
3rd Floor, Office 301
Dubai, United Arab Emirates
Telephone: 971-4-326084
Fax: 971-4-327299
E-Mail: [email protected]