2001 Ford Windstar Warranty Guide 4th Printing
2001 Ford Windstar Manual
2001 Ford Windstar manual content summary:
- 2001 Ford Windstar | Warranty Guide 4th Printing - Page 1
remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Assistance Center. In the United States: Ford Motor Company Customer Assistance Center 16800 Executive Plaza - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 2
- 2001 Ford Windstar | Warranty Guide 4th Printing - Page 3
Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2001-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Safety - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 4
Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 12 12 - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 5
service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs. Certain warranty repairs you own or lease a 2001-model Electric Ranger, you must return to a Ford Certified Electric Vehicle Dealer for warranty repairs. Refer to the Addendum Card - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 6
the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 7
receive instructions to provide no cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer a special adjustment program to pay all or part of the cost of certain repairs - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 8
2001-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Neither Ford or Ford (that the car or light truck is suitable for - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 9
chart shows two measures: • years in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT first. During this coverage period, authorized Ford Motor Company dealers will repair, replace, or adjust all parts on 5 - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 10
performed by the tire manufacturer's authorized service center. If you go to a tire service center during the Ford Bumper to Bumper Coverage period for a covered repair (replacement or adjustment), you may be charged a prorated amount for wear or other charges. If so, you should present your paid - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 11
miles, whichever occurs first), you must pay a $100 deductible for each repair visit. Ford Motor Company or Ford Motor Vehicle Assurance Company covers these components: cylinder block, heads and all internal parts, intake and exhaust manifolds, flywheel, timing gear, harmonic balancer, valve covers - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 12
Ford's control • non-Ford parts installed after the vehicle leaves Ford's control. For example, but not limited to, cellular phones, alarm systems, and automatic the vehicle, or using the wrong part, fuel, oil, lubricants, or fluids. See the Owner Guide for correct fluid types and levels, and - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 13
(2) the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. Examples from the Scheduled Maintenance Guide are: • oil changes • cleaning/polishing • oils, lubricants, other fluids • wiper blades • oil/air filters • clutch linings • brake linings/pads - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 14
card unless the problem is covered by another Ford warranty. Ford will pay the tow charge under the other warranty. For emergency roadside assistance, call 1-800-241-3673 (FORD), 24 hours a day, 365 days a year. For daily rental units that must be towed because a covered part has failed during - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 15
Ford SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Passenger Cars & Light Duty Trucks Certified Heavy Duty Engines Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts Certain Emissions Parts light duty trucks only (required 8 years/80,000 mile coverage per the Clean Air - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 16
for repair, replacement, or adjustment of defective emissions-related parts listed under What is Covered? on pages 13-14. Under the Emissions Defect Warranty for passenger cars and light duty trucks (vehicles with a GVWR of 8,500 pounds or less), Ford Motor Company also provides coverage, including - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 17
, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 18
, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts, above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until : (a) the first replacement time that is specified in your Owner Guide and the - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 19
chart shows the coverage Ford Motor Company provides under for California Vehicles TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY FOR VEHICLES WITH specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 20
and adjustments will be made by Ford to ensure that your car or light truck passes the inspection. This is your emission control system PERFORMANCE WARRANTY. 2. If any emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your short-term emission - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 21
is defective, the part will be repaired or replaced by Ford. This is your emission control system DEFECTS WARRANTY. Owner's Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner's manual. Ford recommends that you - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 22
2001-model vehicle, regardless of the GVWR* of the vehicle. * Gross Vehicle Weight Rating List of Parts Covered by Defects Warranties • Air Flow Sensor • Air/Fuel Feedback Control System and Sensors • Air • Electronic Engine Control Sensors and Switches • Evaporative Emission Control System • - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 23
X(7) X(8) X X X X X X X PART NAME Anti-Lock Brake (ABS) Module Catalytic Converter Charge Air Cooler Compuvalve EVAP Vapor Line EVAP Storage Canister Exhaust Manifold - Left Exhaust Manifold Sensor Assembly Turbocharger X(25) X(25,2) X(2) X 19 (1) F-Series/Super Duty/Automatic Transmission - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 24
non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 25
you must have covered repairs made by someone other than a Ford Motor Company dealer - your Ford Motor Company dealer will reimburse you for the cost of repairs, including diagnosis. Be sure to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and receipt to - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 26
's recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate). WHAT REPLACEMENT PARTS SHOULD I USE? Ford Motor Company recommends that you use genuine Ford replacement parts. However, when you are having non-warranty work done on your vehicle, you may - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 27
show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If you are not satisfied - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 28
part, component or system of the vehicle as manufactured by Ford. Defects in design, assembly or in any part, component or system of the vehicle as manufactured by Ford, which, at the time it left Ford INSTEAD of any express or implied warranty, condition, or guarantee, agreement, or representation, - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 29
light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only service contract backed by Ford Motor Company or Ford Motor Service repair costs after your Bumper to Bumper Warranty expires. You may purchase Ford ESP from any Ford Motor Company dealer. There are several Ford - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 30
DOES THE BOARD WORK? The Dispute Settlement Board offers a free independent process for resolving warranty disputes. You may apply to the Board if you are an eligible owner of a Ford Motor Company vehicle in the United States. For details, please refer to your Owner Guide. For a brochure/application - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 31
replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford repairs before you pursue the remedies provided by your state's law.) In all other states where not specifically required by state law, Ford - 2001 Ford Windstar | Warranty Guide 4th Printing - Page 32
vehicles are suitable for producing ambulances only if equipped with the Ford Ambulance Prep Package. In addition, Ford urges ambulance manufacturers to follow the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Assistance Center.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Assistance Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Assistance Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-326084
Fax: 971-4-327299
E-Mail: [email protected]