2002 Ford Escape Warranty Guide 5th Printing
2002 Ford Escape Manual
2002 Ford Escape manual content summary:
- 2002 Ford Escape | Warranty Guide 5th Printing - Page 1
, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center. In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box - 2002 Ford Escape | Warranty Guide 5th Printing - Page 2
- 2002 Ford Escape | Warranty Guide 5th Printing - Page 3
VEHICLE LIMITED WARRANTY FOR YOUR 2002-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Safety Restraint Coverage Corrosion Coverage 7.3L PowerStrokeா Diesel Engine Coverage What Is Not Covered? 4. IN ADDITION ...Roadside Service (United States, Puerto Rico - 2002 Ford Escape | Warranty Guide 5th Printing - Page 4
FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 13. IMPORTANT INFORMATION ABOUT LIMOUSINE CONVERSIONS 12 12 13 14 15 15 16 18 20 21 - 2002 Ford Escape | Warranty Guide 5th Printing - Page 5
to your 2002-model car or light truck. If you bought a previously owned 2002-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise - 2002 Ford Escape | Warranty Guide 5th Printing - Page 6
it is first put into service (for example, as a dealer demonstrator), whichever occurs first. CHECK YOUR VEHICLE We try to check vehicles carefully at the engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts - 2002 Ford Escape | Warranty Guide 5th Printing - Page 7
by you, the owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes - 2002 Ford Escape | Warranty Guide 5th Printing - Page 8
2002-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Neither Ford or Ford Motor (that the car or light truck is suitable - 2002 Ford Escape | Warranty Guide 5th Printing - Page 9
is provided by Ford Motor Company or Ford Motor Vehicle Assurance Company, a subsidiary of Ford Motor Company. These coverages include Bumper to Bumper coverage, Safety Restraint coverage, Corrosion coverage, and 7.3L PowerStroke Diesel Engine coverage. Bumper To Bumper Coverage Under your New - 2002 Ford Escape | Warranty Guide 5th Printing - Page 10
by the tire manufacturer's authorized service center. If you go to a tire service center during the Ford Bumper to Bumper Coverage period for a covered Ford Motor Company or Ford Motor Vehicle Assurance Company warrants your vehicle's safety belts and air bag Supplemental Restraint System (SRS - 2002 Ford Escape | Warranty Guide 5th Printing - Page 11
and all internal parts, intake and exhaust manifolds, flywheel, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel system (excluding fuel lines and fuel tank), high pressure lines, gaskets and seals, glow plugs, turbocharger, powertrain control module, electronic driver - 2002 Ford Escape | Warranty Guide 5th Printing - Page 12
control. For example, but not limited to, cellular phones, alarm systems, and automatic starting systems, and performance-enhancing powertrain chips • tampering with the vehicle, tampering with the emissions systems, or with other parts that affect these systems into the engine Damage Caused by - 2002 Ford Escape | Warranty Guide 5th Printing - Page 13
Examples from the Scheduled Maintenance Guide are: • oil changes • cleaning/polishing • oils, lubricants, other fluids • wiper blades • oil/air filters • clutch linings • brake linings/pads • engine tune-up • tire rotation Tire Wear or Damage As typically is the case with tire manufacturer - 2002 Ford Escape | Warranty Guide 5th Printing - Page 14
. For emergency roadside assistance, call 1-800-241-3673 (FORD), 24 hours a day, 365 days a year. For daily rental units that must be towed because a covered part has failed during the Bumper to Bumper Warranty period, Ford will cover towing to the nearest Ford Motor Company dealership. 10 - 2002 Ford Escape | Warranty Guide 5th Printing - Page 15
5/50,000 8/80,000 * Catalytic converters, compuvalve, electronic emissions control unit, onboard emissions diagnostic device, and vehicle communication link (VCL) module for passenger cars and light duty trucks only (required 8 years/80,000 mile coverage per the Clean Air Act) For full details on - 2002 Ford Escape | Warranty Guide 5th Printing - Page 16
cars and light duty trucks (vehicles with a GVWR of 8,500 pounds or less), Ford Motor Company also provides coverage, including labor and diagnosis, for 8 years or 80,000 miles (whichever occurs first) for these emissions parts: • catalytic converter • compuvalve • electronic emissions control - 2002 Ford Escape | Warranty Guide 5th Printing - Page 17
Control System and Sensors • Air Induction System • Altitude Compensation System • Catalytic Converter • Cold Start Enrichment System • Cold Start Fuel Injector (1) • Compuvalve • Controls for Deceleration • Electronic Ignition System • Exhaust Pipe (Manifold to Catalyst) • Electronic Engine Control - 2002 Ford Escape | Warranty Guide 5th Printing - Page 18
Control Valve (1) • Idle Air Bypass Valve • Ignition Coil and/or Control Module • Intake Manifold • Intercooler Assembly - Engine Charger • Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System • PCV System and Oil Filler Cap • Powertrain Control Module • Secondary Air Injection System - 2002 Ford Escape | Warranty Guide 5th Printing - Page 19
,000 3/50,000 * Gross Vehicle Weight Rating ** These specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California. ***Diesel engine vehicles are covered for 5 years or 100,000 miles. For - 2002 Ford Escape | Warranty Guide 5th Printing - Page 20
control system may include parts such as the carburetor or fuel injection system, the ignition system, catalytic converter, and the engine computer. Also included may be hoses, belts, connectors, and other emissions-related assemblies. Where a warrantable condition exists, Ford Motor Company - 2002 Ford Escape | Warranty Guide 5th Printing - Page 21
engines and vehicles) (whichever first occurs): If an emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your emission control system Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of California Air Resources - 2002 Ford Escape | Warranty Guide 5th Printing - Page 22
• Idle Air Bypass Valve • Ignition Coil and/or Control Module • Intake Manifold (1) • Intercooler Assembly - Engine Charger • Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System • PCV System and Oil Filler Cap • Powertrain Control Module • Secondary Air Injection System • Spark Control - 2002 Ford Escape | Warranty Guide 5th Printing - Page 23
X X X Anti-Lock Brake (ABS) Module Cam Timing Assembly Catalytic Converter Charge Air Cooler Compuvalve EVAP Fuel Vapor Return Module Intake Manifold Intake Manifold Runner Control NGV Module & Bracket Supercharger Turbine Shaft Speed Sensor Assembly Turbocharger X 1) F-Series/Super Duty/Automatic - 2002 Ford Escape | Warranty Guide 5th Printing - Page 24
is specified in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific parts that are covered by the - 2002 Ford Escape | Warranty Guide 5th Printing - Page 25
HOW DO I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show - 2002 Ford Escape | Warranty Guide 5th Printing - Page 26
part may be used in an emergency situation. Ford Motor parts. If you decide to use non-Ford parts, be sure they are equivalent to Ford parts in performance, quality, and durability. If you use replacement parts that are not equivalent to Ford parts, your vehicle's emissions control systems - 2002 Ford Escape | Warranty Guide 5th Printing - Page 27
, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If - 2002 Ford Escape | Warranty Guide 5th Printing - Page 28
conform at the time it left Ford's control with all applicable U.S. EPA Noise Control Regulations. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or system of the vehicle as manufactured by Ford. Defects - 2002 Ford Escape | Warranty Guide 5th Printing - Page 29
car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only service contract backed by Ford Motor Company or Ford Motor Service against repair costs after your Bumper to Bumper Warranty expires. You may purchase Ford ESP from any Ford Motor Company dealer or see our - 2002 Ford Escape | Warranty Guide 5th Printing - Page 30
in the Dispute Settlement Board, an informal, cost-free alternative process for resolving disputes. A warranty dispute must be submitted are an eligible owner of a Ford Motor Company vehicle in the United States. For details, please refer to your Owner Guide. For a brochure/application, speak - 2002 Ford Escape | Warranty Guide 5th Printing - Page 31
by your state's law.) In all other states where not specifically required by state law, Ford Motor Company requests that you give us the written notice. Send your written notification to: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, MI 48121 27 - 2002 Ford Escape | Warranty Guide 5th Printing - Page 32
plate on the driver's rear door pillar. You may determine whether the ambulance manufacturer has followed Ford's recommendations by contacting the ambulance manufacturer of your vehicle. 13. Important information about limousine conversions Ford Motor Company authorizes only those Qualified
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Relationship Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]