2002 Ford Excursion Warranty Guide 5th Printing
2002 Ford Excursion Manual
2002 Ford Excursion manual content summary:
- 2002 Ford Excursion | Warranty Guide 5th Printing - Page 1
with your vehicle, we suggest you follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 2
- 2002 Ford Excursion | Warranty Guide 5th Printing - Page 3
In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2002-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Safety Restraint Coverage Corrosion Coverage 7.3L PowerStrokeா Diesel Engine Coverage What Is Not Covered? 4. IN ADDITION ...Roadside - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 4
? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 13. IMPORTANT - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 5
to your 2002-model car or light truck. If you bought a previously owned 2002-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 6
of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 7
, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer a special adjustment program to pay all or part of the cost of - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 8
for your 2002-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights warranty of fitness for a particular purpose (that the car or light truck is suitable for your special purposes). These implied warranties are services of the Dispute Settlement Board (see page 26). 4 - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 9
the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your coverage lasts. For example: Your - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 10
start date and lasts for five years or 50,000 miles, whichever occurs first. During this coverage period, Ford Motor Company or Ford Motor Vehicle Assurance Company warrants your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 11
internal parts, intake and exhaust manifolds, flywheel, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel system (excluding fuel lines and fuel tank), high pressure lines, gaskets and seals, glow plugs, turbocharger, powertrain control module, electronic driver unit - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 12
leaves Ford's control. For example, but not limited to, cellular phones, alarm systems, and automatic starting systems, and performance-enhancing powertrain chips • tampering with the vehicle, tampering with the emissions systems, or with other parts that affect these systems • disconnecting or - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 13
a 6.8L engine and 4:30 axle (XC3)) that are converted to limousines. This will void the New Vehicle Limited Warranty. See additional information about authorized Excursion modifications on page 28. Time Limits on Coverage • After the first 12 months in service or 12,000 miles, whichever occurs first - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 14
, or towing to your selling dealership if within 35 miles • flat tire change • fuel delivery • jump starts • lock-out assistance The Roadside Assistance Program is separate from the New Vehicle Limited Warranty, but the Program's time period runs concurrently with Bumper to Bumper Warranty Coverage - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 15
device, and vehicle communication link (VCL) module for passenger cars and light duty trucks only (required 8 years/80,000 mile coverage per the Clean Air Act) For full details on emissions control coverage, see: ¬ Emissions Defect Warranty (page 12) ¬ Emissions Performance Warranty (pages - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 16
cars and light duty trucks (vehicles with a GVWR of 8,500 pounds or less), Ford Motor Company also provides coverage, including labor and diagnosis, for 8 years or 80,000 miles (whichever occurs first) for these emissions parts: • catalytic converter • compuvalve • electronic emissions control unit - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 17
repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the Scheduled Maintenance Guide, and - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 18
Cap and Neck Restrictor • Fuel Injection System • Fuel Injector Supply Manifold • Fuel Sensor (1) • Fuel Tank (non diesel only) • Fuel Tank Pressure Control Valve (1) • Idle Air Bypass Valve • Ignition Coil and/or Control Module • Intake Manifold • Intercooler Assembly - Engine Charger • Malfunction - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 19
YEARS IN SERVICE/MILES DRIVEN Weight Rating ** These specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California. ***Diesel engine vehicles are covered for 5 years or 100,000 miles - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 20
or light truck passes the inspection. This is your emission control system PERFORMANCE WARRANTY. 2. If any emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your short-term emission control system DEFECTS WARRANTY. For 7 years or 70,000 miles - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 21
miles (diesel powered engines and vehicles) (whichever first occurs): If an emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your emission control system or the California Air Resources Board at: State of California Air Resources Board Mobile - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 22
Control System • Exhaust Gas Recirculation (EGR) System • Exhaust Heat Control Valve • Exhaust Manifold • Fuel Filler Cap and Neck Restrictor • Fuel Injection System (1) • Fuel Injector Supply Manifold • Fuel Sensor (2) • Fuel Tank (non diesel only) • Fuel Tank Pressure Control Valve (2) • Idle Air - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 23
Tube Assembly Fuel Valve Solenoid Assembly Fuel Vapor Separator Assembly High Pressure Fuel Line Injector Driver Module Intake Manifold Intake Manifold Runner Control NGV Module & Bracket Supercharger Turbine Shaft Speed Sensor Assembly Turbocharger X 1) F-Series/Super Duty/Automatic Transmission - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 24
, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 25
SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and receipt to your dealer - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 26
you may choose to use non-Ford parts. If you decide to use non-Ford parts, be sure they are equivalent to Ford parts in performance, quality, and durability. If you use replacement parts that are not equivalent to Ford parts, your vehicle's emissions control systems may not work as effectively, and - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 27
, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 28
WARRANTY FOR CERTAIN LIGHT TRUCKS Ford or in any part, component or system of the vehicle as manufactured by Ford, which, at the time it left Ford's control, caused noise such as a basic stripped chassis, those having a Gross Vehicle Weight Rating of 10,000 pounds or less, and those sold outside - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 29
or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only service contract backed by Ford Motor Company or Ford Motor Service is tailored to fit your own driving needs, including reimbursement for towing and rental.* When you purchase Ford ESP, you receive peace-of - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 30
Board, an informal, cost-free alternative process for resolving disputes. A warranty allowed by state law, before pursuing replacement or repurchase remedies provided by certain United States. For details, please refer to your Owner Guide. For a brochure/application, speak to your dealer or write - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 31
- sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. remedies provided by your state's law.) In all other states where not specifically required by state law, Ford Motor Company requests that you give us the - 2002 Ford Excursion | Warranty Guide 5th Printing - Page 32
Vehicle Manual and the fuel expulsion and fires. Such use also voids the Ford Bumper to Bumper Warranty and may void the Emissions Warranties. You may determine whether the vehicle is equipped with the Ford Ambulance Prep Package by inspecting the information plate on the driver's rear door
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Relationship Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]