2002 Ford Mustang Warranty Guide 5th Printing
2002 Ford Mustang Manual
2002 Ford Mustang manual content summary:
- 2002 Ford Mustang | Warranty Guide 5th Printing - Page 1
, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center. In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 2
- 2002 Ford Mustang | Warranty Guide 5th Printing - Page 3
VEHICLE LIMITED WARRANTY FOR YOUR 2002-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Safety Restraint Coverage Corrosion Coverage 7.3L PowerStrokeா Diesel Engine Coverage What Is Not Covered? 4. IN ADDITION ...Roadside Service (United States, Puerto Rico - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 4
Coverage Explanation Of California Emissions Warranties What Is Covered? What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 5
for that service, but you may also take your vehicle to another Ford Motor Company dealership Motor Company or Ford Motor Vehicle Assurance Company, call the Customer Relationship Center at 1-800-392-3673. The warranty coverage you receive and your dealer's handling of any warranty covered - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 6
the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 7
by you, the owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 8
(that the car or light truck is suitable for your special purposes). These implied warranties are limited, to the extent allowed by law, to the time period covered by the written warranties, concern unresolved by your dealer, you may use the services of the Dispute Settlement Board (see page 26). 4 - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 9
IS COVERED? The New Vehicle Limited Warranty coverage is provided by Ford Motor Company or Ford Motor Vehicle Assurance Company, a subsidiary of Ford Motor Company. These coverages include Bumper to Bumper coverage, Safety Restraint coverage, Corrosion coverage, and 7.3L PowerStroke Diesel Engine - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 10
tire service center during the Ford Bumper to Bumper Coverage period for a covered repair (replacement or adjustment), you may be charged a prorated amount for wear or other charges. If so, you should present your paid invoice detailing the nature of the charges to any Ford Motor Company dealership - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 11
and seals, glow plugs, turbocharger, powertrain control module, electronic driver unit, injectors, injection pressure sensor, high pressure oil regulator, exhaust back pressure regulator and sensor, camshaft position sensor, accelerator switch. NOTE: Some components may also be covered by the - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 12
Maintenance Your New Vehicle Limited Warranty does not cover damage caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong part, fuel, oil, lubricants, or fluids. See the Owner Guide for correct fluid types and levels, and consult the Scheduled Maintenance - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 13
/polishing • oils, lubricants, other fluids • wiper blades • oil/air filters • clutch linings • brake linings/pads • engine tune-up • tire rotation Tire Wear or Damage As typically is the case with tire manufacturer warranties, normal wear or worn-out tires are not covered by the New Vehicle Limited - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 14
after Bumper to Bumper Coverage has ended, Ford can arrange roadside assistance and charge your credit card unless the problem is covered by towed because a covered part has failed during the Bumper to Bumper Warranty period, Ford will cover towing to the nearest Ford Motor Company dealership. 10 - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 15
SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Passenger Cars & Light Duty Trucks Certified Heavy Duty Engines Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts Certain Emissions Parts* 2/24,000 8/80,000 3/36,000 5/50,000 8/80,000 * Catalytic converters, compuvalve - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 16
cars and light duty trucks, Ford Motor Company also provides coverage, including labor and diagnosis, for 8 years or 80,000 miles (whichever occurs first) for the following emissions parts, if you meet the conditions listed below in this section. • catalytic converter • compuvalve • electronic - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 17
Defect Warranty and the Emissions Performance Warranty. List of Parts Covered by Emissions Warranties • Air Flow Sensor • Air/Fuel Feedback Control System and Sensors • Air Induction System • Altitude Compensation System • Catalytic Converter • Cold Start Enrichment System • Cold Start Fuel Injector - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 18
of Parts Also covered by the two emissions warranties are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts, above. Concerning parts that should be replaced on - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 19
Ford Motor Company TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California. ***Diesel engine vehicles are covered - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 20
system may include parts such as the carburetor or fuel injection system, the ignition system, catalytic converter, and the engine computer. Also included may be hoses, belts, connectors, and other emissions-related assemblies. Where a warrantable condition exists, Ford Motor Company will repair - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 21
vehicle to a Ford Motor Company dealer as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. As the vehicle owner, you should be aware that Ford Motor Company may deny you warranty coverage if the vehicle or a part has failed due - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 22
every California 2002-model vehicle, regardless of the GVWR* of the vehicle. * Gross Vehicle Weight Rating List of Parts Covered by Defects Warranties • Air Flow Sensor • Air/Fuel Feedback Control System and Sensors • Air Induction System • Altitude Compensation System • Catalytic Converter • Cold - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 23
17) X(17) X(17) X X(22) X X X Anti-Lock Brake (ABS) Module Cam Timing Assembly Catalytic Converter Charge Air Cooler Compuvalve EVAP Fuel Vapor Return Tube EVAP Vapor Line EVAP Vapor Sensor Assembly Turbocharger X 1) F-Series/Super Duty/Automatic Transmission; 2) Except Focus; 3) Except Explorer - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 24
List of Parts Also covered by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 25
you must have covered repairs made by someone other than a Ford Motor Company dealer - your Ford Motor Company dealer will reimburse you for the cost of repairs, including diagnosis. Be sure to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and receipt to - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 26
REPLACEMENT PARTS SHOULD I USE? Ford Motor Company recommends that you use genuine Ford replacement parts. However, when you are having non-warranty work the Federal Emissions Warranty, covered emission failures caused by properly installed Ford parts or non-Ford parts that have been "certified" - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 27
on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If you are not satisfied with the handling of a warranty matter - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 28
. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or THIS WARRANTY IS EXPRESSLY INSTEAD of any express or implied warranty, condition, or guarantee, agreement, or representation, by any person with respect - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 29
backed by Ford Motor Company or Ford Motor Service Company. It provides: • benefits during the warranty period depending on the plan you purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items); and • protection against repair costs after your Bumper to Bumper - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 30
free alternative pursuing replacement or WORK? The Dispute Settlement Board offers a free independent process for resolving warranty disputes. You may apply to the Board if you are an eligible owner of a Ford Motor Company vehicle in the United States. For details, please refer to your Owner Guide - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 31
by your state's law.) In all other states where not specifically required by state law, Ford Motor Company requests that you give us the written notice. Send your written notification to: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, MI 48121 27 - 2002 Ford Mustang | Warranty Guide 5th Printing - Page 32
the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a Ford 6.8L engine and 4.30 axle (XC3). In addition, the Excursion limousine must have the limousine retro-fit package installed that includes the brake hydro-
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Relationship Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]