2003 Ford Crown Victoria Warranty Guide 5th Printing
2003 Ford Crown Victoria Manual
2003 Ford Crown Victoria manual content summary:
- 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 1
, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center. In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. Box - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 2
- 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 3
Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2003-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Safety Restraint - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 4
Coverage Explanation Of California Emissions Warranties What Is Covered? What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 5
, please call the Customer Relationship Center at 1-800-392-3673. Where it is the warranty provider, Ford Motor Vehicle Assurance Company will use Ford Motor Company as its agent. The warranty coverage you receive and your dealer's handling of any warranty-covered repair will be the same regardless - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 6
the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 7
vehicle. WHO PAYS FOR WARRANTY REPAIRS? You will not be charged for covered warranty repairs made during the warranty periods for Bumper to Bumper, Safety Restraint, Corrosion, or Emissions Coverage. Some states have mandated alternate time coverage periods for parts of your vehicle (e.g. seatbelts - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 8
fitness for a particular purpose (that the car or light truck is suitable for your special purposes). These implied warranties are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period provided by state law, whichever period is - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 9
your New Vehicle Limited Warranty, Bumper to Bumper Coverage begins at the warranty start date and lasts for three years or 36,000 miles, whichever occurs first. During this coverage period, authorized Ford Motor Company dealers will repair, replace, or adjust all parts on your vehicle that are - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 10
tire service center during the Ford Bumper to Bumper Coverage period for a covered repair (replacement or adjustment), you may be charged a prorated amount for wear or other charges. If so, you should present your paid invoice detailing the nature of the charges to any Ford Motor Company dealership - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 11
the end of the Bumper to Bumper Coverage period (three years or 36,000 miles, whichever occurs first), you must pay a $100 deductible for each repair visit. Ford Motor Company or Ford Motor Vehicle Assurance Company covers these components: cylinder block, heads and all internal parts, intake and - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 12
replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. Examples from the Scheduled Maintenance Guide are: • oil changes • cleaning/polishing • oils, lubricants, other fluids • wiper blades • oil/air filters • clutch linings • brake linings/pads • engine - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 13
chains, racing, spinning (as when stuck in snow or mud), improper mounting or dismounting is not covered. Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle, for example, parts (including glass) installed by body builders - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 14
the Program's time period runs concurrently with Bumper to Bumper Warranty Coverage (three years or 36,000 miles, whichever occurs first). If you need towing after Bumper to Bumper Coverage has ended, Ford can arrange roadside assistance and charge your credit card unless the problem is covered by - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 15
DEFECTS WARRANTY Passenger Cars & Light Duty Trucks Certified Heavy Duty Engines Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts Certain Emissions Parts* 2/24,000 8/80,000 3/36,000 5/50,000 8/80,000 * Catalytic converters, compuvalve, electronic emissions control - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 16
cars and light duty trucks, Ford Motor Company also provides coverage, including labor and diagnosis, for 8 years or 80,000 miles (whichever occurs first) for the following emissions parts, if you meet the conditions listed below in this section. • catalytic converter • compuvalve • electronic - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 17
, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 18
the first replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by emissions - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 19
This chart shows the coverage Ford Motor Company provides under the emissions control warranty parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California. ***Diesel engine vehicles are covered - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 20
system, the ignition system, catalytic converter, and the engine computer. Also included may be hoses, belts, connectors, and other emissions-related assemblies. Where a warrantable condition exists, Ford Motor Company will repair your vehicle at no cost to you including diagnosis, parts, and labor - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 21
dealer as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. As the vehicle owner, you should be aware that Ford Motor Company may deny you warranty coverage if the vehicle or a part has failed due to abuse, neglect, improper - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 22
every California 2003-model vehicle, regardless of the GVWR* of the vehicle. * Gross Vehicle Weight Rating List of Parts Covered by Defects Warranties • Air Flow Sensor • Air/Fuel Feedback Control System and Sensors • Air Induction System • Altitude Compensation System • Catalytic Converter • Cold - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 23
x x(11) x Anti-Lock Brake (ABS) Module Cam Timing Assembly Catalytic Converter Charge Air Cooler Compuvalve EGR Cooler Assembly Exhaust Manifold - Left Exhaust Manifold - Right Exhaust Manifold Gasket Flex Fuel Composition Sensor & Bracket Assembly Fuel Filler Kit Fuel Injector Fuel Injector Fuel - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 24
until the first required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 25
you must have covered repairs made by someone other than a Ford Motor Company dealer - your Ford Motor Company dealer will reimburse you for the cost of repairs, including diagnosis. Be sure to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and receipt to - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 26
on the manufacturer's recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate). WHAT REPLACEMENT PARTS SHOULD I USE? Ford Motor Company recommends that you use genuine Ford replacement parts. However, when you are having non-warranty work done on your - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 27
on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If you are not satisfied with the handling of a warranty matter - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 28
time it left Ford's control with all applicable U.S. EPA Noise Control Regulations. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part any express or implied warranty, condition, or guarantee, agreement, or - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 29
Company or Ford Motor Service Company. It provides: • benefits during the warranty period depending on the plan you purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items); and • protection against repair costs after your Bumper to Bumper Warranty expires. You - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 30
free alternative pursuing replacement or WORK? The Dispute Settlement Board offers a free independent process for resolving warranty disputes. You may apply to the Board if you are an eligible owner of a Ford Motor Company vehicle in the United States. For details, please refer to your Owner Guide - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 31
any needed repairs before you pursue the remedies provided by your state's law.) In all other states where not specifically required by state law, Ford Motor Company requests that you give us the written notice. Send your written notification to: Ford Motor Company Customer Relationship Center 16800 - 2003 Ford Crown Victoria | Warranty Guide 5th Printing - Page 32
to follow the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a 8L engine and 4.30 axle (XC3). In addition, the Excursion limousine must have the limousine retro-fit package installed that includes the brake hydro-
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
of Canada, Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]