2004 Ford Explorer Sport Trac Warranty Guide 5th Printing
2004 Ford Explorer Sport Trac Manual
2004 Ford Explorer Sport Trac manual content summary:
- 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 1
If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center. In the United States: Ford Motor Company Customer Relationship - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 2
- 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 3
LIMITED WARRANTY FOR YOUR 2004-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Safety Restraint Coverage Corrosion Coverage 6.0L/7.3L PowerStrokeா Diesel Engine Coverage What Is Not Covered? 4. IN ADDITION ...Roadside Service Assistance (United States - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 4
Coverage Explanation Of California Emissions Warranties What Is Covered? What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 5
2004-model car or light truck. If you bought a previously owned 2004model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise Emissions - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 6
it is first put into service (for example, as a dealer demonstrator), whichever occurs first. CHECK YOUR VEHICLE We try to check vehicles carefully at the engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 7
or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle. WHO PAYS FOR WARRANTY REPAIRS? You will - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 8
vehicle limited warranty for your 2004-model vehicle Your NEW car or light truck is suitable for your special purposes). These implied warranties are limited, to the extent allowed by law, to the time period covered by the you may use the services of the Dispute Settlement Board (see page 26). 4 - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 9
YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION (Perforation only) 6.0L/7.3L POWERSTROKE DIESEL ENGINE 3/36 repair, replace, or adjust all parts on your vehicle that are defective in factory-supplied materials or workmanship. Items or conditions that are not covered - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 10
tire warranty repair performed by the tire manufacturer's authorized service center. If you go to a tire service center during the Ford Bumper to Bumper Coverage period for a covered repair (replacement your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 11
deductible for each repair visit. Ford Motor Company or Ford Motor Vehicle Assurance Company covers these components: cylinder block, heads and all internal parts, intake and exhaust manifolds, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel system (excluding fuel - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 12
, other fluids • Wiper blades • oil/air filters • Wheel alignments and tire • tire rotation balancing • cleaning/polishing • Brake pad/lining Some maintenance and wear items have limited coverage, as follows: • wiper blade replacements are not covered beyond 12 months in service, regardless - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 13
• wheel alignments and tire bal• Brake pad/lining replacements ancing (unless required by a warare not covered beyond 12 ranty repair) are not covered months or 18,000 miles, whichbeyond 12 months or 12,000 ever occurs first miles, whichever occurs first Tire Wear or Damage The New Vehicle Limited - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 14
problem is covered by another Ford warranty. Ford will pay the tow charge under the other warranty. For emergency roadside assistance, call 1-800-241-3673 (FORD), 24 hours a day, 365 days a year. For daily rental units that must be towed because a covered part has failed during the Bumper to Bumper - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 15
Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 12) ➡ Emissions Performance Warranty (pages 12-13) ➡ What is Covered? (pages 13-14) ➡ What is Not - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 16
with applicable EPA regulations. • you will not be charged for repair, replacement, or adjustment of defective emissions-related parts listed under What is Covered? on pages 13-14. Under the Emissions Defect Warranty for passenger cars and light duty trucks (vehicles with a GVWR of 8,500 pounds or - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 17
Warranty Coverage, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 18
(1) • Idle Air Bypass Valve • Ignition Coil and/or Control Module • Intake Manifold • Intercooler Assembly - Engine Charger • Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System • PCV System and Oil Filler Cap • Powertrain Control Module • Secondary Air Injection System • Spark Control - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 19
California Vehicles TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY FOR parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California. ***Diesel engine vehicles are covered - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 20
system may include parts such as the carburetor or fuel injection system, the ignition system, catalytic converter, and the engine computer. Also included may be hoses, belts, connectors, and other emissions-related assemblies. Where a warrantable condition exists, Ford Motor Company will repair - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 21
5 years or 100,000 miles (diesel powered engines and vehicles) (whichever first occurs): If an emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your emission control system DEFECTS WARRANTY. Owner's Warranty Responsibilities As the vehicle - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 22
Bypass Valve • Ignition Coil and/or Control Module • Intake Manifold (1) • Intercooler Assembly - Engine Charger • Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System • PCV System and Oil Filler Cap • Powertrain Control Module • Secondary Air Injection System • Spark Control Components - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 23
Miles, Whichever First Occurs) Ford and Mercury vehicles excluding Focus. Part Name Actuator Intake Manifold Runner Anti-Lock Brake (ABS) Module Cam Timing Assembly Camshaft Assembly (Cam timing concerns only) Catalytic Converter Charge Air Cooler EGR Cooler Assembly Electronic Instrument Cluster - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 24
List of Parts Also covered by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 25
dealer will reimburse you for the cost of repairs, including diagnosis. Be sure to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and receipt to your dealer, who will determine if the repair is covered under warranty. You should follow the same procedure - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 26
. NOTE: FEDERAL WARRANTY ONLY The maintenance, replacement, or repair of emissions control devices or systems, the cost of which is not covered by the warranties, can be performed by any automotive repair establishment or individual using non-Ford parts. For vehicles within the warranty period, Ford - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 27
coverage. To have repairs made under this warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 28
at the time it left Ford's control with all applicable U.S. EPA Noise Control Regulations. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or system of the vehicle as manufactured by Ford. Defects in design - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 29
or Ford Motor Service Company. It provides: • benefits during the warranty period depending on the plan you purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items); and • protection against covered repair costs after your Bumper to Bumper Warranty expires. You - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 30
Board, an informal, cost-free alternative process for resolving disputes. A warranty by state law, before pursuing replacement or repurchase remedies provided by certain the United States. For details, please refer to your Owner Guide. For a brochure/application, speak to your dealer or write - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 31
called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under (This will give us the opportunity to make any needed repairs before you pursue the remedies provided by your state's law Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, MI 48121 27 - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 32
Incomplete Vehicle Manual and the Ford Truck Body Builders fires. Such use also voids the Ford Bumper to Bumper engine and 4:30 axle (XC3). In addition, the Excursion limousine must have the brake hydro-boost and tire upgrade. Only Pirelli 265/75R16 E or Goodyear 235/85R16 E tires may be used. 2004
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
of Canada, Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]