2004 Ford Focus Warranty Guide 1st Printing
2004 Ford Focus Manual
2004 Ford Focus manual content summary:
- 2004 Ford Focus | Warranty Guide 1st Printing - Page 1
with your vehicle, we suggest you follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be - 2004 Ford Focus | Warranty Guide 1st Printing - Page 2
- 2004 Ford Focus | Warranty Guide 1st Printing - Page 3
LIMITED WARRANTY FOR YOUR 2004-MODEL FOCUS Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Safety Restraint Coverage Corrosion Coverage 5 Year/100,000 Mile Ford Powertrain Limited Warranty What Is Not Covered? 4. IN ADDITION ...Roadside Service (United States, Puerto - 2004 Ford Focus | Warranty Guide 1st Printing - Page 4
Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. DISPUTE SETTLEMENT BOARD 10. STATE WARRANTY ENFORCEMENT LAWS 11. 5 YEAR/100,000 MILE FORD POWERTRAIN LIMITED WARRANTY 11 11 12 12 13 14 15 15 16 - 2004 Ford Focus | Warranty Guide 1st Printing - Page 5
2004-model Focus. If you bought a previously owned 2004-model Focus, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems date of this guide. If you are - 2004 Ford Focus | Warranty Guide 1st Printing - Page 6
put into service (for example, as a dealer demonstrator), whichever occurs first. CHECK YOUR VEHICLE We try to check vehicles carefully used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts - 2004 Ford Focus | Warranty Guide 1st Printing - Page 7
to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer a special adjustment program to pay all or part of - 2004 Ford Focus | Warranty Guide 1st Printing - Page 8
limited warranty for your 2004-model Focus Your NEW VEHICLE LIMITED car or light truck is suitable for your special purposes). These implied warranties are limited, to the extent allowed by law, to the time period covered , you may use the services of the Dispute Settlement Board (see page 24). 4 - 2004 Ford Focus | Warranty Guide 1st Printing - Page 9
For each type of coverage, the chart shows two measures: • years in service • miles Bumper to Bumper Coverage lasts for three years unless you drive more than 36,000 miles before three years elapse. In that case, your coverage ends at 36,000 miles. For more details on coverage, see: ➡ What is Covered - 2004 Ford Focus | Warranty Guide 1st Printing - Page 10
the option of having a tire warranty repair performed by the tire manufacturer's authorized service center. If you go to a tire service center during the Ford Bumper to Bumper Coverage period for a covered repair (replacement or adjustment), you may be charged a prorated amount for wear or other - 2004 Ford Focus | Warranty Guide 1st Printing - Page 11
if the corrosion causes perforation (holes) in body sheet metal panels. If corrosion does not cause perforation (holes), and is not the result of usage and/or environmental conditions, paint damage is covered under the terms of the Bumper to Bumper Warranty (3 years or 36,000 miles, whichever - 2004 Ford Focus | Warranty Guide 1st Printing - Page 12
the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. See your Scheduled Maintenance Guide. Some examples of maintenance and normal wear are: • oil changes • clutch linings • oils, lubricants, other fluids • Wiper blades • oil/air filters • Wheel - 2004 Ford Focus | Warranty Guide 1st Printing - Page 13
blade replacements are not covered beyond 12 months in service, regardless of miles driven • wheel alignments and tire balancing (unless required by a warranty repair) are not covered beyond 12 months or 12,000 miles, whichever occurs first • Brake pad/lining replacements are not covered beyond - 2004 Ford Focus | Warranty Guide 1st Printing - Page 14
problem is covered by another Ford warranty. Ford will pay the tow charge under the other warranty. For emergency roadside assistance, call 1-800-241-3673 (FORD), 24 hours a day, 365 days a year. For daily rental units that must be towed because a covered part has failed during the Bumper to Bumper - 2004 Ford Focus | Warranty Guide 1st Printing - Page 15
with Federal requirements. The warranties are: • Emissions Defect Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 12) ➡ Emissions Performance Warranty (pages 12-13) ➡ What is Covered? (pages 13-14) ➡ What is Not - 2004 Ford Focus | Warranty Guide 1st Printing - Page 16
emissions control unit (PCM) • onboard emissions diagnostic device Under Emissions Performance Warranty Coverage, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: 12 - 2004 Ford Focus | Warranty Guide 1st Printing - Page 17
can include being denied the right to use your vehicle.) • Your vehicle has not Parts Covered by Emissions Warranties • Air Flow Sensor • Air/Fuel Feedback Control System and Sensors • Air Induction System • Altitude Compensation System • Catalytic Converter • Cold Start Enrichment System • Controls - 2004 Ford Focus | Warranty Guide 1st Printing - Page 18
warranties are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts, above. Concerning parts that should be replaced on a certain maintenance schedule: these - 2004 Ford Focus | Warranty Guide 1st Printing - Page 19
control warranty to owners of vehicles certified for sale in California, (your Vehicle Emissions Control Information label will indicate certified for sale requirements for emissions control, see: ➡ Defects Warranties (pages 16-19) ➡ Performance Warranty (pages 16-17) ➡ What Is Covered? (pages 18-19 - 2004 Ford Focus | Warranty Guide 1st Printing - Page 20
Check inspection, all necessary repairs and adjustments will be made by Ford to ensure that your car or light truck passes the inspection. This is your emission control system PERFORMANCE WARRANTY. 2. If any emissions-related part on your vehicle is defective, the part will be repaired or replaced - 2004 Ford Focus | Warranty Guide 1st Printing - Page 21
on your vehicle is defective, the part will be repaired or replaced by Ford. This is your emissions control system DEFECTS WARRANTY. 2. If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be made by Ford to ensure that your car passes the inspection. This is - 2004 Ford Focus | Warranty Guide 1st Printing - Page 22
the vehicle. * Gross Vehicle Weight Rating List of Parts Covered by Defects Warranties • Air Flow Sensor • Air/Fuel Feedback Control System and Sensors • Air Induction System • Altitude Compensation System • Catalytic Converter • Cold Start Enrichment System • Controls for Deceleration • Electronic - 2004 Ford Focus | Warranty Guide 1st Printing - Page 23
Engine Size 2.0 L 2.3 L X X X X Also covered by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced - 2004 Ford Focus | Warranty Guide 1st Printing - Page 24
you must have covered repairs made by someone other than a Ford Motor Company dealer - your Ford Motor Company dealer will reimburse you for the cost of repairs, including diagnosis. Be sure to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and receipt to - 2004 Ford Focus | Warranty Guide 1st Printing - Page 25
you may choose to use non-Ford parts. If you decide to use non-Ford parts, be sure they are equivalent to Ford parts in performance, quality, and durability. If you use replacement parts that are not equivalent to Ford parts, your vehicle's emissions control systems may not work as effectively, and - 2004 Ford Focus | Warranty Guide 1st Printing - Page 26
show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If you are not satisfied - 2004 Ford Focus | Warranty Guide 1st Printing - Page 27
car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only service contract backed by Ford Motor Company or Ford Motor Service where ESP repairs are authorized.) This information is subject to change. Ask your dealer for complete details about Ford ESP coverage. - 2004 Ford Focus | Warranty Guide 1st Printing - Page 28
resolved using the three-step procedure, you may be eligible to participate in the Dispute Settlement Board, an informal, cost-free alternative process for of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. HOW DOES THE BOARD WORK? The Dispute Settlement Board offers a free - 2004 Ford Focus | Warranty Guide 1st Printing - Page 29
. • Eligible Vehicles. All 2004 Model Year Ford Focus deliveries in Puerto Rico, US Virgin Islands, Guam, American Samoa, Saipan and the State of Florida. • Repairs covered under the Powertrain Limited Warranty. Your Ford dealer will repair, replace or adjust all covered components, as specified on - 2004 Ford Focus | Warranty Guide 1st Printing - Page 30
that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for - 2004 Ford Focus | Warranty Guide 1st Printing - Page 31
SALES ONLY)* Parts Coverage Under The Ford Powertrain Limited Warranty ENGINE: All internal lubricated parts Cylinder block Cylinder heads Flywheel Manifold (exhaust) Manifold (intake) Oil pan Oil pump Seals and gaskets TRANSMISSION: All internal parts Seals and gaskets Torque converter REAR-WHEEL - 2004 Ford Focus | Warranty Guide 1st Printing - Page 32
drive housing and all internal parts Hubs, automatic front locking (four-wheel drive) Locking rings (four-wheel drive) Seals and gaskets Parts and services NOT covered: • All items not specifically listed in the Parts Coverage Under Powertrain Limited Warranty • Repairs covered by the Ford New
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company of Canada,
Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]