2009 Ford E350 Super Duty Cargo Warranty Guide 2nd Printing

2009 Ford E350 Super Duty Cargo Manual

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  • 2009 Ford E350 Super Duty Cargo | Warranty Guide 2nd Printing - Page 1
    2009 model year Warranty Guide Ford Cars and Trucks (except Hybrid vehicles, F-650/F-750 and LCF) 2 0 0 9 model year Warranty Guide
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    vehicle, we suggest you follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager or Service Sub-Saharan Africa: Ford Motor Company Ford Export Operations Attention:
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    Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2009-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service Assistance
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    AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 13. IMPORTANT INFORMATION ABOUT FORD LIMOUSINE CONVERSIONS 29 31 32 33
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    the amendments to the New Vehicle Limited Warranty. Please ask the vehicle modifier for a copy of the Addendum Card if you wish to review it prior to taking delivery of the vehicle. This booklet explains in detail the warranty coverages that apply to your 2009-model car or light truck. If you bought
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    YOUR WARRANTY BEGINS Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service ( VEHICLE PROPERLY Your glove compartment contains an Owner Guide and a Scheduled Maintenance Guide which indicate the scheduled maintenance required for your vehicle
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    Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer a special adjustment program to pay all or part
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    APPLY IN OTHER COUNTRIES? The New Vehicle Limited Warranty and the Emissions Warranties described in this booklet apply to your vehicle if: • it was originally purchased through the Ford Export Operations Military Sales Program; or • it was originally sold or leased by Ford Motor Company or one of
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    3. The New Vehicle Limited Warranty for your 2009-model vehicle LIMITATIONS AND DISCLAIMERS All of the warranties in this booklet are subject to the following limitations and disclaimers: The warranties in this booklet are the only express warranties applicable to your vehicle. Ford does not assume
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    any other representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably fit
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    and the exclusion of incidental and consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to the EMISSIONS WARRANTIES described on pages 17-30. Ford participates in the BBB AUTO LINE warranty dispute resolution program. You may contact BBB AUTO LINE by calling 800-955-5100
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    general summary of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure
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    are not covered by the New Vehicle Limited Warranty are described on pages 12-15. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford, at the discretion of Ford or the Ford dealership. Nothing in this
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    within the New Vehicle Limited Warranty time in service and mileage coverage period, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based Reimbursement Schedule: MILES DRIVEN 1-12,000 12,001-24,000 24,001-36,000 PERCENT OF PARTS COVERED BY FORD 100
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    case (including all internal parts), transmission case, transmission mounts; Front-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive shafts, final drive housing (including all internal parts), hubs-automatic front locking (four-wheel drive), locking rings (four
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    Date and is in addition to the New Vehicle Limited Warranty. Refer to the warranty addendum card that was given to you when you took delivery of your 2009-model Expedition EL Limousine for details of the Ford Limousine Limited Warranty. See page 36 for additional details about the 17L Limousine
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    than a certified emissions part) or any part (Ford or non-Ford) designed for off-road use only installed after the vehicle leaves the control of Ford Motor Company, if the installed part fails or causes a Ford part to fail. Examples include, but are not limited to lift kits, oversized tires, roll
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    Maintenance/Wear The New Vehicle Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. See your Scheduled Maintenance Guide. Some examples of maintenance
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    other software problems) Tire Wear or Damage The New Vehicle Limited Warranty does not mileage cannot be determined • vehicles that have ever been labeled or branded as dismantled, fire, flood, junk, rebuilt, reconstructed, or salvaged; this will void the New Vehicle Limited Warranty • vehicles
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    up to 2 gal. gas, 5 gal. diesel) • Jump starts • Lock-out assistance (replacement key cost is customer responsibility) • Winching (vehicle must be within 100 feet of a paved or county-maintained road) The Roadside Assistance Program is separate from the New Vehicle Limited Warranty. It begins at the
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    emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For
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    not be charged for diagnosis, repair, replacement, or adjustment of defective emissions-related parts listed under What is Covered? on pages 20-21. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever
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    Performance Warranty Coverage, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on
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    Warranty. List of Parts Covered by Emissions Warranties • Air Flow Sensor • Fuel Injection System • Air/Fuel Feedback Control • Fuel Injector Supply Manifold System and Sensors • Fuel Sensor (Flex Fuel Vehicle • Air Induction System Only) • Attitude Compensation System • Fuel Tank (non diesel
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    is specified in your Owner Guide and the Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by emissions warranties. For more details about
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    6. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the emission warranty that Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources Board.
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    28) EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2009-model vehicle. In California, new motor vehicles must be designed, built, and
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    (gasoline powered engines and vehicles) or 5 years or 100,000 miles (diesel powered engines and vehicles) (whichever first occurs): If an emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your emission control system DEFECTS WARRANTY. 24
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    Company dealer as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. As the vehicle owner, you should also be aware that Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed due to abuse, neglect
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    Warranties. List of Parts Covered by Defects Warranties • Fuel Sensor (Flex Fuel Vehicle • Air Flow Sensor Only) • Air/Fuel Feedback Control System and Sensors • Fuel Tank (non-diesel Gas Recirculation Transmission Control Module Catalyst) (TCM) • Fuel Filler Cap and Neck Restrictor (non-diesel
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    COVERAGE FOR 2009-MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS) UNDER LONG TERM DEFECTS WARRANTY (Coverage for Up Fusion/Milan with 6-Speed Automatic Transmission X(5) X(5) X(21) X(24) X X X X X X X X(11) X(22) X(2) X(2) X(12) X(13) X(2) X(14) X X X X X Part Name ABS Module (Motorhome only
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    There may be additional coverage for these parts through the Bumper to Bumper, Powertrain, or Diesel Engine limited warranties. In any case, the warranty with the broadest coverage applies. Also covered by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals
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    coverage, under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or
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    . To have repairs made under this warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate
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    8. Noise emissions warranty NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS Ford Motor Company warrants to the first person who purchases this vehicle for purposes other than resale and to each subsequent purchaser that this vehicle as manufactured by Ford, was designed, built and equipped to
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    MORE PROTECTION FOR YOUR VEHICLE You can get additional protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company and they provide: • additional benefits during the warranty period depending on the
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    call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be
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    11. State warranty enforcement laws These state laws - sometimes called lemon laws - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that
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    Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a Ford vehicle without the Ford voids the Ford Bumper to Bumper Warranty and may void the Emissions Warranties. You may determine whether the vehicle is equipped with the Ford Ambulance Prep
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    the weight limitations, then the New Vehicle Limited Warranty is voided, any Ford Extended Service Plan (ESP) contract is voided, applicable Emissions warranties may be voided, and the vehicle modifier may be considered the vehicle "manufacturer" for Emissions Warranty coverage purposes (including
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    w w w. o w n e rc o n n e c t i o n . c o m Designed with Ford owners in mind, this site features updated information on vehicle service, special offers and Ford-sponsored events in your community. 9W7J 19T201 BA July 2008 Second Printing Warranty Guide Ford Litho in USA
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Warranty
Guide
FordCars and Trucks
(except Hybrid vehicles,
F-650/F-750 and LCF)
2009
model year
2 0 0 9
model year
Warranty Guide