2009 Ford Edge Warranty Guide 2nd Printing
2009 Ford Edge Manual
2009 Ford Edge manual content summary:
- 2009 Ford Edge | Warranty Guide 2nd Printing - Page 1
2009 model year Warranty Guide Ford Cars and Trucks (except Hybrid vehicles, F-650/F-750 and LCF) 2 0 0 9 model year Warranty Guide - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 2
vehicle, we suggest you follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager or Service Sub-Saharan Africa: Ford Motor Company Ford Export Operations Attention: - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 3
- 2009 Ford Edge | Warranty Guide 2nd Printing - Page 4
Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2009-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service Assistance (United States, Puerto Rico, And U.S. Virgin Islands) 5. FEDERAL - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 5
CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 13. IMPORTANT INFORMATION ABOUT FORD LIMOUSINE CONVERSIONS 29 31 32 33 34 35 - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 6
remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise Emissions Warranty which applies only to medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (pages - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 7
Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first. CHECK YOUR VEHICLE We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 8
owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 9
vehicle if: • it was originally purchased through the Ford Export Operations Military Sales Program; or • it was originally sold or leased by Ford this vehicle outside the United States, U.S. Federalized Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 10
similar vehicles. As a condition of these warranties, you are responsible for properly using, maintaining, and caring for your vehicle as outlined in your Owner Guide and Scheduled Maintenance Guide. Ford recommends that you maintain copies of all maintenance records and receipts for review by Ford - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 11
Ford and your dealer are not responsible for any time or income that you lose, any inconvenience you might be caused, the loss of your transportation or use of your vehicle, the cost of rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of personal or commercial capacity. Ford shall - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 12
and all questions regarding their enforceability and interpretation are governed by the law of the state in which you purchased your Ford vehicle. Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 13
of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 14
are described on pages 12-15. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford, at the discretion of Ford or the Ford dealership. Nothing in this warranty should be construed as requiring defective - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 15
within the New Vehicle Limited Warranty time in service and mileage coverage period, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based Reimbursement Schedule: MILES DRIVEN 1-12,000 12,001-24,000 24,001-36,000 PERCENT OF PARTS COVERED BY FORD 100 - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 16
(front and rear), center support bearing, drive shafts, final drive housing (including all internal parts), hubs-automatic front locking (four lasts for five years or 60,000 miles, whichever occurs first. (3) Your vehicle's body sheet metal panels are covered for an extended Corrosion Coverage - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 17
for three years or 100,000 miles, whichever occurs first. This coverage begins on the Warranty Start Date and is in addition to the New Vehicle Limited Warranty. Refer to the warranty addendum card that was given to you when you took delivery of your 2009-model Expedition EL Limousine for details - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 18
or use of a non-Ford Motor Company part (other than a certified emissions part) or any part (Ford or non-Ford) designed for off-road use only installed after the vehicle leaves the control of Ford Motor Company, if the installed part fails or causes a Ford part to fail. Examples include, but - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 19
replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first SYNC Hands-Free Communications and Entertainment System If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs under certain conditions. Some examples - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 20
external antenna, viruses or other software problems) Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal Gross Vehicle Weight Rating (GVWR) exceeds 9,900 pounds. See important information about Expedition EL limousine conversion (page 36). • any other Ford or Mercury vehicles - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 21
are driving a daily rental unit). Under this program, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles • Flat tire change (vehicle must have useable spare) • Fuel delivery (limited to two occurances in a 12-month period - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 22
emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 23
, or adjustment of defective emissions-related parts listed under What is Covered? on pages 20-21. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever occurs first) for catalytic converters - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 24
has not been tampered with, misused, or abused. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever occurs first) for catalytic converter, electronic emission control unit (ECU), transmission control - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 25
and the Emissions Performance Warranty. List of Parts Covered by Emissions Warranties • Air Flow Sensor • Fuel Injection System • Air/Fuel Feedback Control • Fuel Injector Supply Manifold System and Sensors • Fuel Sensor (Flex Fuel Vehicle • Air Induction System Only) • Attitude Compensation System - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 26
by emissions warranties. For more details about the specific parts covered by the Emissions Defect Warranty, contact your dealer. WHAT IS NOT COVERED? Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed because of abuse, neglect, improper maintenance, unapproved - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 27
the emission warranty that Ford Motor Company provides for your vehicle under the emissions control vehicle meets the following two requirements: • Your vehicle is registered in California or other states adopting California emission and warranty regulations,* and • Your vehicle is certified for sale - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 28
applies to all non-PZEV vehicles in New York) - Medium-Duty Vehicles (over 8,500 pounds GVWR up to 14,000 pounds GVWR) - California, Connecticut, and Ford Motor Company are pleased to explain the emission control system warranty on your 2009-model vehicle. In California, new motor vehicles must - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 29
(whichever first occurs): If an emissions-related part listed on page 27 with coverage for 7 years or 70,000 miles is defective, the part will be repaired or replaced by Ford. This is your long-term emission control system DEFECTS WARRANTY. If Gross Vehicle Weight rating is over 14,000 lbs.: For - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 30
150,000 miles (whichever first occurs): 1. If an emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your emissions control system DEFECTS WARRANTY. 2. If your vehicle your vehicle to a Ford Motor Company dealer as soon as a problem exists. - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 31
are covered by the Defects Warranties. List of Parts Covered by Defects Warranties • Fuel Sensor (Flex Fuel Vehicle • Air Flow Sensor Only) • Air/Fuel Feedback Control System and Sensors • Fuel Tank (non-diesel only) • Air Induction System • Fuel Tank Pressure Control • Altitude Compensation System - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 32
only; (6) Expedition & Mustang only; (7) Expedition & F-150 only; (8) Expedition & F-Super Duty only; (9) F-150 & Mustang only; (10) Expedition, F-150, Mustang only; (11) Econoline only; (12) Econoline, F-Super Duty, Mustang only; (13) Econoline, F-Super Duty only; (14) Explorer, Mountaineer, Sport - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 33
dealer maintains a complete list of covered parts. For more details about the specific parts that are covered by the Defects Warranty, contact your dealer. WHAT IS NOT COVERED? Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed because of abuse, neglect, improper - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 34
dealer cannot perform warrantable repair(s) within 30 days of you bringing your vehicle to the dealer, repairs may be performed at any service establishment or by you using Ford equivalent replacement parts. Ford will reimburse you for the cost of these warranty repairs including diagnosis, if - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 35
warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 36
Medium and Heavy Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B). Among the non-covered vehicles are those lacking a partially or fully enclosed operator's compartment, such as a basic stripped chassis, those having a Gross Vehicle Weight Rating of 10,000 pounds or less, and those - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 37
Plan MORE PROTECTION FOR YOUR VEHICLE You can get additional protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company and they provide: • additional benefits during the warranty period depending - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 38
parts - mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford address, general information about your new vehicle, information about your warranty concerns, ownership. Upon request, the BBB will review the claim for eligibilty under Program Summary - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 39
vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford specifically required by state law, Ford Motor Company requests that you give us the written notice. Send your written notification to: Ford Motor - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 40
information about ambulance conversions Ford vehicles are suitable for producing ambulances only if equipped with the Ford Ambulance Prep Package. In addition, Ford urges ambulance manufacturers to follow the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 41
limousine conversion only if equipped with the proper Ford Limousine Builder's Package. The wheelbase on the Expedition EL with the Limousine Builder's Package (17L) may NOT be extended beyond 140Љ (258.89 total wheelbase) or in a manner that results in a Gross Vehicle Weight Rating (GVWR) exceeding - 2009 Ford Edge | Warranty Guide 2nd Printing - Page 42
w w w. o w n e rc o n n e c t i o n . c o m Designed with Ford owners in mind, this site features updated information on vehicle service, special offers and Ford-sponsored events in your community. 9W7J 19T201 BA July 2008 Second Printing Warranty Guide Ford Litho in USA
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Warranty
Guide
FordCars and Trucks
(except Hybrid vehicles,
F-650/F-750 and LCF)
2009
model year
2 0 0 9
model year
Warranty Guide