2010 Ford Mustang Warranty Guide 4th Printing
2010 Ford Mustang Manual
2010 Ford Mustang manual content summary:
- 2010 Ford Mustang | Warranty Guide 4th Printing - Page 1
2010 model year Warranty Guide Ford Cars and Trucks (except F-650/750 and Hybrid vehicles) 2 0 1 0 model year Warranty Guide - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 2
-Saharan Africa: Ford Motor Company Ford Export Operations Attention: Owner Relations 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, MI 48101 Telephone: (313) 594-4857 Fax: (313) 390-0804 E-mail: [email protected] In Middle East: Ford Middle East Customer Assistance Center API World Tower - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 3
- 2010 Ford Mustang | Warranty Guide 4th Printing - Page 4
Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2010-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service Assistance - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 5
7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 6
that apply to your 2010-model car or light truck. If you bought a previously owned 2010-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 7
know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 8
by you, the owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 9
that is covered under the U.S. warranty. If this happens, be sure to save the paid repair order or invoice. You should present this document to a U.S. Ford Motor Company dealer for warranty refund consideration. Refer to www.Ford.com for additional customer assistance reference information. 4 - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 10
2010 dealers, may modify or waive any part of these warranties. Ford and its dealers reserve the right to make changes similar changes or additions to vehicles previously built or sold. Ford and its dealers also owners of similar vehicles. As a condition of these warranties, you are responsible - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 11
in any other representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 12
The warranties contained in this booklet and all questions regarding their enforceability and interpretation are governed by the law of the state in which you purchased your Ford vehicle. Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 13
information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for three years unless you drive more than 36,000 miles before three years - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 14
warranty, any such liability shall terminate. Conditions that are not covered by the New Vehicle Limited Warranty are described on pages 12-15. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford, at - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 15
vehicle parts and conditions. Specifically, (1) Your vehicle's Powertrain components are covered for five years or 60,000 miles, whichever occurs first. The extended coverage applies to the Engine: all internal lubricated parts, cylinder block, cylinder heads, electrical fuel pump, electronic engine - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 16
extended coverage period: the engine, cylinder block, heads and all internal parts, intake and exhaust manifolds, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel system (excluding fuel lines, fuel tank and frame mounted fuel conditioning module sometimes referred to - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 17
a car wash) • theft, vandalism, or riot • fire or explosion • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be ingested into the engine • misuse of the vehicle, such a driving over curbs, overloading - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 18
the vehicle leaves the control of Ford Motor Company, if the installed part fails or causes a Ford part to fail. Examples include, but are not limited to lift kits, oversized tires, roll bars, cellular phones, alarm systems, automatic starting systems and performance-enhancing powertrain components - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 19
Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first SYNC Hands-Free Communications and Entertainment System If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs under certain conditions - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 20
phone or digital media device (i.e., inadequate signal reception by the external antenna, viruses or other software problems) Tire Wear or Damage The New Vehicle Limited Warranty does not cover Conditions Not Covered The New Vehicle Limited Warranty does not cover Gross Vehicle Weight Rating (GVWR) - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 21
Ford Roadside Assistance Program (unless you are driving a daily rental unit). Under this program, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles • Flat tire change (vehicle must have useable spare) • Fuel delivery - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 22
REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Warranty (page 18) ➡ Emissions Performance Warranty (page 19) ➡ What is Covered? (pages 20-21) ➡ What is Not Covered? (page 21) 17 - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 23
defect. Applicable parts are listed under What is Covered? on pages 20-21. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever occurs first) for catalytic converters, electronic engine control unit - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 24
Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 25
Particulate Filter and • Ignition Coil and/or Control Diesel Oxidation Catalyst) Module • Cold Start Enrichment System • Intake Manifold • Controls for Deceleration • Electronic Ignition System • Exhaust Pipe (Manifold to Catalyst) • Electronic Engine Control Sensors and Switches • Electronic Engine - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 26
that is specified in your Owner Guide and the Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by emissions warranties. For more details - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 27
emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the emission warranty that Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources Board. This coverage is in addition to - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 28
Car & Light- label - Light Heavy-Duty Diesel Engine Vehicles (over Covered? (page 29) EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2010 - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 29
related assemblies. Where a warrantable condition exists, Ford Motor Company will repair your vehicle at no cost to you including diagnosis, parts, and labor. Manufacturer's Warranty Coverage For Vehicles Eligible for California Emission Warranty Coverage If Gross Vehicle Weight Rating is 14,000 lbs - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 30
to a Ford Motor Company dealer as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. As the vehicle owner, you should also be aware that Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed due - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 31
the parts on the following list contains a defect that affects emissions, they are covered by the Defects Warranties. • Air Flow Sensor • Fuel Injector Supply Manifold • Air/Fuel Feedback Control System and Sensors • Air Induction System • Catalytic Converter (including Diesel Particulate Filter and - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 32
Explorer Sport Trac, F150, Expedition, E-Series, F-Superduty Part Name ABS Module Catalytic Converter Catalyst Inlet Pipe Diesel Particulate Filter Supercharger Timing Chain Tensioner Arm Cam Timing Assembly Variable Camshaft Timing Kit Variable Camshaft Timing Housing (Right-Hand) Variable Camshaft - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 33
Cover Kit Fuel Injector Wiring Harness X(14) Powertrain Control Wiring X X X(27) X(28) X(29) Harness Fuel Injector Control Module Powertrain Engine Control Unit X X X X X X X (ECU) Main Body Wiring Harness (2) X(4) X(4) Dash Panel & Headlight Junction X X X X X X(4) X(30) Wiring Assembly (2) Backup - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 34
in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific parts that are covered by the Defects - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 35
HOW DO I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 36
these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER ASSISTANCE If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the inside front cover - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 37
NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS Ford Motor Company warrants to the first Part 205, Subpart B). Among the non-covered vehicles are those lacking a partially or fully enclosed operator's compartment, such as a basic stripped chassis, those having a Gross Vehicle Weight Rating - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 38
driving needs, including reimbursement for towing and rental vehicles. When you purchase Ford ESP, you receive peace-of-mind protection throughout the United States and Canada, provided by a network of more than 4,600 Ford Motor Company dealers. This information is subject to change. Ask your dealer - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 39
Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Assistance section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts will review the - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 40
Truck Body Builders Layout Book (and pertinent supplements). Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could result in elevated underbody temperatures, fuel overpressurization, and the risk of fuel expulsion and fires. Such use also voids the Ford Bumper to - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 41
the driver's rear door pillar. You may limousine conversions Ford Motor Company authorizes only in a manner that results in a Gross Vehicle Weight Rating (GVWR) exceeding 9,900 pounds. If an Expedition weight limitations, then the New Vehicle Limited Warranty is voided, any Ford Extended Service - 2010 Ford Mustang | Warranty Guide 4th Printing - Page 42
w w w. o w n e rc o n n e c t i o n . c o m Designed with Ford owners in mind, this site features updated information on vehicle service, special offers and Ford-sponsored events in your community. AW7J 19T201 DA November 2009 Fourth Printing Warranty Guide Ford Litho in USA
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Warranty
Guide
FordCars and Trucks
(except F-650/750 and Hybrid vehicles)
2010
model year
2 0 1 0
model year
Warranty Guide