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2011 Ford E250 Cargo Owner Guide 3rd Printing - Page 245

2011 Ford E250 Cargo Manual

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Customer Assistance California Civil Code Section 1793.22(b) presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within the first 18 months of ownership of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs first: 1. Two or more repair attempts are made on the same non-conformity likely to cause death or serious bodily injury OR 2. Four or more repair attempts are made on the same nonconformity (a defect or condition that substantially impairs the use, value or safety of the vehicle) OR 3. The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days (not necessarily all at one time) In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126 You are required to submit your warranty dispute to BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22(b). You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by the Federal Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes. THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting the services you need section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts - mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may 245 2011 Econoline (eco) Owners Guide, 3rd Printing USA (fus)

Section	Page
Table of Contents	1
Introduction	4
Congratulations	4
Safety and Environment Protection	4
Warning symbols in this guide	4
Warning symbols on your vehicle	5
Protecting the environment	5
Perchlorate material	5
Breaking-in your vehicle	5
Special Notices	6
New Vehicle Limited Warranty	6
Special instructions	6
Notice to owners of pickup trucks and utility type vehicles	6
Using your vehicle as an ambulance	7
Using your vehicle as a stationary power source (PTO)	7
Data Recording	7
Service Data Recording	7
Event Data Recording	8
Vehicle Modification Data Recording	9
Cell phone use	10
Export unique (Non–United States/Canada) vehicle specific information	11
Instrument Cluster	14
Warning lights and chimes	14
Gauges	19
Message center (if equipped)	21
Selectable features (information menu)	21
Setup menu (vehicle customization and vehicle system check)	23
System warnings	26
Entertainment Systems	29
Audio systems	29
AM/FM stereo system (if equipped)	29
AM/FM Single CD/MP3 satellite compatible sound system (if equipped)	31
Auxiliary input jack (if equipped)	38
USB port (if equipped)	40
General audio information	41
Satellite radio information (if equipped)	44
Navigation system (if equipped)	47
SYNC (if equipped)	47
Climate Controls	48
Heater only system (if equipped)	48
Operating tips	48
Manual heating and air conditioning system (if equipped)	49
Operating tips	49
Rear fan speed adjustment (if equipped)	50
Lights	51
Headlamp Control	51
High beams	51
Flash-to-pass	51
Daytime running lamps (DRL) (if equipped)	52
PANEL DIMMER CONTROL	52
Vertical and horizontal aim adjustment (sealed beam headlamps)	53
Vertical aim adjustment (aerodynamic headlamps)	54
TURN SIGNAL CONTROL	55
Interior Lamps	56
Dome lamps with rear headliner (if equipped)	56
Cargo lamps	56
Front and rear courtesy/reading lamps (if equipped)	56
Bulb Replacement	57
Lamp assembly condensation	57
Using the right bulbs	57
Replacing exterior bulbs	58
Replacing headlamp bulbs (aerodynamic)	58
Replacing headlamps (sealed beam)	59
Replacing front parking lamp/turn signal bulbs	59
Replacing side marker bulbs	60
Replacing high-mount brake lamp bulbs	61
Replacing license plate lamp bulbs	62
Replacing stop/turn/tail/side marker/backup lamp bulbs	62
Driver Controls	63
Multi-function lever	63
Tilt Steering Wheel	64
Illuminated visor mirror (if equipped)	64
Auxiliary power point (12V DC)	64
Power Windows (if equipped)	65
One-touch down	66
Accessory delay	66
Interior mirror	66
Automatic dimming interior rear view mirror (if equipped)	66
Exterior Mirrors	67
Power side view mirrors (if equipped)	67
Spotter mirror (if equipped)	67
Fold-away mirrors	68
Blind spot mirrors (if equipped)	68
Speed control (if equipped)	69
Using speed control	69
Setting speed control	69
Disengaging speed control	69
Resuming a set speed	70
Increasing speed while using speed control	70
Reducing speed while using speed control	70
Turning off speed control	70
STEERING WHEEL CONTROLS (IF EQUIPPED)	70
Upfitter controls (if equipped)	71
Positive Retention Floor Mat (if equipped)	72
Locks and Security	73
Keys	73
POWER DOOR LOCKS (IF EQUIPPED)	73
Memory lock	73
Autolock feature	73
Deactivating/activating autolock feature	74
Power door lock switch autolock enable/disable procedure	74
Autounlock feature	75
Deactivating/activating autounlock feature	75
Power door lock switch autounlock enable/disable procedure	75
Back cargo door lock (if equipped)	76
E-Guard Cargo Protection System™ (if equipped)	76
E-Guard Cargo Protection System™ features	76
E-Guard Cargo Protection System™ procedure	76
Emergency lock release	77
Remote entry system (if equipped)	78
Two step door unlocking	79
One step door unlocking	79
Switching from two step to one step door unlocking	80
Locking the doors	80
Car finder	80
Sounding a panic alarm	80
Replacing the battery	80
Replacing lost remote entry transmitters	81
How to reprogram your remote entry transmitters	81
Illuminated entry	82
Securilock passive anti-theft system (if equipped)	83
Anti-theft indicator	84
Automatic arming	84
Automatic disarming	84
Replacement keys	84
Programming spare keys	84
Seating and Safety Restraints	86
Front seats	86
Non-adjustable head restraints	86
Adjusting the front manual seat (if equipped)	87
Using the manual lumbar support (if equipped)	88
Adjusting the front power seat (if equipped)	88
Rear seats	89
Rear captains chair adjust — passenger side only	89
Quick-release captains chair (7 passenger configuration- second row only)	90
Rear bench seat	91
Safety restraints	94
Safety restraints precautions	94
Combination lap and shoulder belts	95
Restraint of pregnant women	96
Safety belt locking modes	97
Safety belt pretensioner	99
Front safety belt height adjustment	99
Safety belt warning light and indicator chime	100
Conditions of operation	100
Belt-Minder	100
One-time disable	102
Deactivating/activating the Belt-Minder feature	102
Safety belt extension assembly	103
AIRBAG SUPPLEMENTAL RESTRAINT SYSTEM (SRS)	104
Important SRS precautions	104
Children and airbags	106
How does the airbag supplemental restraint system work?	106
Determining if the system is operational	108
SOS Post-Crash Alert System™	108
Disposal of airbags and airbag equipped vehicles (including pretensioners)	108
Passenger airbag ON/OFF switch (if equipped)	109
Turning the passenger airbag off	109
Turning the passenger airbag back on	110
NHTSA deactivation criteria (excluding Canada)	111
Transport Canada deactivation criteria (Canada Only)	113
Safety restraints for children	114
Important child restraint precautions	114
Recommendations for attaching child safety restraints for children	116
Transporting children	117
Safety seats for children	118
Infant and/or toddler seats	118
Installing child safety seats with combination lap and shoulder belts	118
Attaching child safety seats with LATCH (Lower Anchors and Tethers for CHildren) attachments	122
Combining safety belt and LATCH lower anchors for attaching child safety seats	125
Attaching child safety seats with tether straps	126
Front passenger seating position	127
Second row bucket seats (Quads)	129
Second, Third, Fourth, and Fifth row bench seats	130
Child booster seats	131
When children should use booster seats	132
Types of booster seats	132
The importance of shoulder belts	134
Child restraint and safety belt maintenance	135
Tires, Wheels and Loading	136
Notice to utility vehicle and truck owners	136
Vehicle characteristics	137
How your vehicle differs from other vehicles	137
Information about uniform tire quality grading	138
Treadwear	138
Traction AA A B C	138
Temperature A B C	139
Tires	139
Glossary of tire terminology	139
Inflating your tires	140
Tire inflation information	143
Tire care	144
Inspecting your tires and wheel valve stems	144
Tire wear	145
Damage	145
U.S. DOT Tire Identification Number (TIN)	146
Tire replacement requirements	146
Safety practices	147
Highway hazards	148
Tire and wheel alignment	148
Tire rotation	148
Information contained on the tire sidewall	150
Information on “P” type tires	151
Additional information contained on the tire sidewall for “LT” type tires	154
Information on “T” type tires	155
Location of the tire label	155
Tire pressure monitoring system (TPMS) (if equipped)	156
Changing tires with a TPMS	157
Understanding your tire pressure monitoring system (TPMS)	158
When your temporary spare tire is installed	158
When you believe your system is not operating properly	159
When inflating your tires	160
How temperature affects your tire pressure	160
TPMS reset procedure	161
Overview	161
Performing the TPMS reset procedure	161
Snow tires and chains	163
Vehicle loading – with and without a trailer	164
Special loading instructions for owners of pick-up trucks and utility-type vehicles	171
Trailer towing	171
Preparing to tow	178
Hitches	178
Using a step bumper (if equipped)	178
Safety chains	178
Trailer brakes	179
Integrated trailer brake controller (if equipped)	179
Trailer lamps	183
Driving while you tow	183
Trailer towing tips	184
Launching or retrieving a boat	184
Recreational towing	185
Driving	186
Starting	186
Positions of the ignition	186
Preparing to start your vehicle	186
Important safety precautions	187
Starting the engine	188
Cold weather starting (flexible fuel vehicles only)	188
Guarding against exhaust fumes	189
Important ventilating information	189
Engine block heater (if equipped)	189
Brakes	191
Four-wheel anti-lock brake system (ABS)	191
Using ABS	192
ABS warning lamp	192
Parking brake	192
Traction control (if equipped)	193
AdvanceTrac with Roll Stability Control™ (RSC) stability enhancement system (if equipped)	194
Steering	198
Traction-Lok axle (if equipped)	199
Preparing to drive	199
Vehicle stability and handling	200
Emergency maneuvers	201
Brake-shift interlock	201
Automatic transmission operation	203
Understanding the gearshift positions of the 4–speed automatic transmission	203
Understanding the shift positions of the 5–speed automatic transmission (if equipped - 5.4L and 6.8L gasoline engines only)	205
If your vehicle goes off the edge of the pavement	208
Reverse sensing system (if equipped)	209
Rearview camera system (if equipped)	211
Blind spot mirrors (if equipped)	213
Vehicle used as a stationary power source	214
Driving through water	214
Roadside Emergencies	215
Roadside Assistance	215
Vehicles sold in the U.S. : Getting roadside assistance	215
Vehicles sold in the U.S. : Using roadside assistance	215
Vehicles sold in Canada : Getting roadside assistance	216
Vehicles sold in Canada : Using roadside assistance	216
Hazard Flasher Control	216
Fuel pump shut-off (except stripped chassis)	217
Fuel pump shut-off switch (stripped chassis vehicles only)	217
Fuses and relays	218
Fuses	218
Standard fuse amperage rating and color	219
Passenger compartment fuse panel	219
Power distribution box	222
Changing the tires	226
Dissimilar spare tire/wheel information	227
Full-size matching spare tire/wheel information	229
Stopping and securing your vehicle	229
Spare tire information	229
To remove the spare tire:	229
Tire change procedure	230
Replacing the tire	231
Stowing the flat/spare tire	234
Wheel lug nut torque specifications	235
Jump starting	236
Preparing your vehicle	237
Connecting the jumper cables	237
Jump starting	238
Removing the jumper cables	239
Wrecker towing	240
Emergency towing	241
Customer Assistance	242
GETTING THE SERVICES YOU NEED	242
Away from home	242
Away from home–motorhome service	243
Additional Assistance	244
In California (U.S. only)	244
The Better Business Bureau (BBB) Auto Line Program (U.S. only)	245
Utilizing The Mediation/Arbitration Program (Canada only)	246
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA	247
ORDERING ADDITIONAL OWNER’S LITERATURE	249
Obtaining a French Owner’s Guide	249
Reporting safety defects (U.S. only)	249
Reporting safety defects (Canada only)	250
Cleaning	251
Washing the exterior	251
Waxing	252
Paint chips	252
Aluminum wheels and wheel covers	252
Engine	253
Plastic (non-painted) exterior parts	253
Windows and wiper blades	254
Instrument panel/Interior trim and cluster lens	254
Interior	255
Leather seats (if equipped, except for the King Ranch edition)	256
Leather seats for the King Ranch edition only (if equipped)	256
Underbody	257
Ford and Lincoln car care products	258
Maintenance and Specifications	259
Service recommendations	259
Precautions when servicing your vehicle	259
Working with the engine off	259
Working with the engine on	259
Opening the hood	260
Identifying components in the engine compartment	261
Windshield washer fluid	262
Changing the wiper blades	262
Engine oil	263
Checking the engine oil	263
Adding engine oil	263
Engine oil and filter recommendations	264
Use SAE 5W-20 engine oil	264
Battery	265
Engine coolant	268
Checking engine coolant	268
Adding engine coolant	269
Recycled engine coolant	271
Coolant refill capacity	271
Severe climates	272
What you should know about fail-safe cooling (if equipped)	272
How fail-safe cooling works	273
When fail-safe mode is activated	273
Fuel Filter	274
What you should know about automotive fuels	274
Important safety precautions	274
Refueling	277
Fuel filler cap	277
FFV (Flex Fuel Vehicle) fuel cap	278
Choosing the right fuel	278
Cleaner air	279
Octane recommendations	279
FFV engine (if equipped)	279
Fuel quality	279
Running out of fuel	280
Essentials of good fuel economy	281
Measuring techniques	281
Filling the tank	281
Calculating fuel economy	281
Driving style — good driving and fuel economy habits	282
Habits	282
Maintenance	283
Conditions	283
Emission control system	284
On-board diagnostics (OBD-II)	285
Readiness for Inspection/Maintenance (I/M) testing	286
Power steering fluid	286
Brake fluid	287
Driveline universal joint and slip yoke	288
Transmission fluid	288
Checking automatic transmission fluid (if equipped)	288
Low fluid level	289
Correct fluid level	290
High fluid level	292
Adjusting automatic transmission fluid levels	292
Automatic transmission fluid filter	294
Air filter	294
Changing the air filter element	295
Vehicle storage	295
Motorcraft part numbers	298
Maintenance product specifications and capacities	299
Engine data	303
Engine drivebelt routing	303
Identifying your vehicle	304
Safety Compliance Certification Label (complete Ford built vehicles)	304
Vehicle identification number (VIN)	305
Certification label for incomplete vehicles	305
Transmission code designations	306
Accessories	307
Ford Custom Accessories for your vehicle	307
Exterior style	307
Interior style	307
Lifestyle	307
Peace of mind	308
Ford Extended Service Plan	309
Ford ESP Extended Service Plans (U.S. Only)	309
Ford ESP Extended Service Plans (Canada Only)	312
Scheduled Maintenance	313
General maintenance information	313
Why maintain your vehicle?	313
Protecting your investment	313
Oils, fluids and flushing	314
Genuine Ford parts and service	314
Convenience	314
Factory-trained technicians	314
Genuine Ford and Motorcraft replacement parts	315
Value shopping for your vehicle’s maintenance needs	315
Owner checks and services	315
Multi-point inspection	316
Normal scheduled maintenance and log	318
Maintenance schedule log	322
Special operating conditions	325
Special operating condition log	329
Exceptions	331
Engine coolant change record	332
Engine coolant change log	333

Match case Limit results 1 per page

California Civil Code Section 1793.22(b) presumes that the manufacturer

has had a reasonable number of attempts to conform the vehicle to its

applicable express warranties if, within the first 18 months of ownership

of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs

first:

1. Two or more repair attempts are made on the same non-conformity

likely to cause death or serious bodily injury OR

2. Four or more repair attempts are made on the same nonconformity (a

defect or condition that substantially impairs the use, value or safety of

the vehicle) OR

3. The vehicle is out of service for repair of nonconformities for a total of

more than 30 calendar days (not necessarily all at one time)

In the case of 1 or 2 above, the consumer must also notify the

manufacturer of the need for the repair of the nonconformity at the

following address:

Ford Motor Company

16800 Executive Plaza Drive

Mail Drop 3NE-B

Dearborn, MI 48126

You are required to submit your warranty dispute to BBB AUTO LINE

before asserting in court any rights or remedies conferred by California

Civil Code Section 1793.22(b). You are also required to use BBB AUTO

LINE before exercising rights or seeking remedies created by the Federal

Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose

to seek redress by pursuing rights and remedies not created by California

Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act,

resort to BBB AUTO LINE is not required by those statutes.

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM

(U.S. ONLY)

Your satisfaction is important to Ford Motor Company and to your dealer.

If a warranty concern has not been resolved using the three-step

procedure outlined earlier in this chapter in the

Getting the services

you need

section, you may be eligible to participate in the BBB AUTO

LINE program.

The BBB AUTO LINE program consists of two parts – mediation and

arbitration. During mediation, a representative of the BBB will contact

both you and Ford Motor Company to explore options for settlement of

the claim. If an agreement is not reached during mediation or you do not

want to participate in mediation, and if your claim is eligible, you may

Customer Assistance

245

2011 Econoline

(eco)

Owners Guide, 3rd Printing

USA

(fus)