2012 Ford Explorer Warranty Guide 5th Printing
2012 Ford Explorer Manual
2012 Ford Explorer manual content summary:
- 2012 Ford Explorer | Warranty Guide 5th Printing - Page 1
Ford 2012 Model Year (except F-650/750, Focus Electric, and Hybrid vehicles) Warranty Guide - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 2
the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center. In the United States: Ford Motor Company Customer Relationship Center P.O. Box 6248 - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 3
- 2012 Ford Explorer | Warranty Guide 5th Printing - Page 4
? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2012-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service Assistance (United States, Puerto Rico, And U.S. Virgin Islands) 5. FEDERAL REQUIREMENTS FOR - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 5
7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 6
explains in detail the warranty coverages that apply to your 2012-model car or light truck. If you bought a previously owned 2012-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 7
YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB AUTO LINE - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 8
the tax must be paid by you, the owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 9
was originally purchased through the Ford Export Operations Military Sales Program; or • it was originally sold or leased by Ford Motor Company or one or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 10
2012-model vehicle LIMITATIONS AND DISCLAIMERS All of the warranties in this booklet are subject to the following limitations and disclaimers: The warranties in this booklet are the only express warranties applicable to your vehicle. Ford your Owner Guide and Scheduled Maintenance Guide. Ford - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 11
any other representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably fit - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 12
the exclusion of incidental and consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to the EMISSIONS WARRANTIES described on pages 17-31. Ford participates in the BBB AUTO LINE warranty dispute resolution program. You may contact BBB AUTO LINE by calling 800-955-5100. You are - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 13
of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 14
with parts of a different type or design than the original part, so long as the vehicle functions properly with the replacement part. Moreover, Ford and its authorized dealers are entitled to a reasonable time and a reasonable number of attempts within which to diagnose and repair any defect - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 15
Vehicle Limited Warranty time in service and mileage coverage period, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based Reimbursement Schedule: MILES DRIVEN 1-12,000 12,001-24,000 24,001-36,000 PERCENT OF PARTS COVERED BY FORD 100% 60% 30% The - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 16
, intake and exhaust manifolds, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel system (excluding fuel lines, fuel tank and frame mounted fuel conditioning module sometimes referred to as the frame mounted pump/filter/water separator), high pressure lines, gaskets - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 17
high pressure oil regulator, exhaust back pressure regulator and sensor, exhaust pressure sensor, manifold pressure sensor, intake air temperature sensor, crankshaft position sensor, camshaft position sensor, accelerator switch. NOTE: Some components may also be covered by the Emissions Warranties. - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 18
the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. See your Scheduled Maintenance Guide. Some examples of maintenance and normal wear are: • oil changes • clutch linings • oils, lubricants, other fluids • Wiper blades • oil/air filters • Wheel - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 19
service, whichever occurs first • Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first SYNC Hands-Free Communications and Entertainment System as insertion of foreign objects, fluid spillage • unauthorized modification to alter - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 20
for an extended period of time with the result that the actual mileage cannot be determined • vehicles that have ever been labeled or branded Vehicle Weight Rating (GVWR) exceeds 9,900 pounds. See important information about Expedition EL limousine conversion (page 36). • any other Ford vehicles - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 21
nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles • Flat tire change (vehicle must have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to 2 gal. gas, 5 gal. diesel) • Jump starts • Lock-out assistance (replacement key - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 22
emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 23
. • you will not be charged for diagnosis, repair, replacement, or adjustment of parts containing an emissions-related defect. Applicable parts are listed under What is Covered? on pages 20-21. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 24
replace, or adjust - with no charge for labor, diagnosis, or parts any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide cars, light duty trucks (applies - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 25
• Diesel Exhaust Fluid System EcoBoost engines only) • Diesel Particulate Filter • Malfunction Indicator Lamp • Electronic Ignition System (MIL)/On-Board Diagnostic (diesel only) (OBD) System • Electronic Engine Control • PCV system and Oil Filler Cap Sensors and Switches • Secondary Air Injection - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 26
-diesel fuel lines, sensors, and wiring harnesses that are used with components on the list of parts, above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until : (a) the first replacement time that is specified in your Owner Guide and - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 27
warranty that Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources Board. repair, and • Your vehicle is certified for sale in California as indicated on the vehicle emission control information label. 22 - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 28
trucks, trucks with a seating capacity either over twelve persons total or over nine persons rearward of the driver's seat, or trucks with Maine, Maryland, Massachusetts, Oregon, Rhode Island, and Vermont. - Light Heavy-Duty Diesel Engine Vehicles (over 14,000 pounds GVWR up to 19,500 pounds - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 29
7 years or 70,000 miles is defective, the part will be repaired or replaced by Ford. This is your long-term emission control system DEFECTS WARRANTY. If Gross Vehicle Weight rating is over 14,000 lbs.: For 5 years or 50,000 miles (gasoline powered engines and vehicles) or 5 years or 100,000 miles - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 30
replaced by Ford. This is your emissions control system system PERFORMANCE WARRANTY. Owner's Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner's manual. Ford a Ford Motor Company dealer as soon as a problem exists - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 31
) • Diesel Exhaust Fluid System • Diesel Particulate Filter • Electronic Ignition System (diesel only) • Electronic Engine Control Sensors and Switches • Electronic Engine Control Unit (ECU)* • Evaporative Emission Control System • Exhaust Gas Recirculation (EGR) System • Exhaust Manifold • Exhaust - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 32
X X X X X X X X X X X X Catalytic Converter Diesel Particulate Filter Diesel Exhaust Fluid Sender/Kit Diesel Exhaust Fluid Reservoir/Kit Diesel Exhaust Fluid Tank/Kit Diesel Exhaust Fluid Pressure Line Catalyst Inlet Pipe Turbocharger Actuator Assembly Cam Timing Assembly Variable Camshaft Timing - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 33
High Pressure Fuel Line Instrument Cluster (1) Glow Plug Control Module Powertrain Control Wiring Harness Powertrain Engine Control Unit (ECU) Main Body Wiring Harness (2) Dash Panel & Headlamp Junction Wiring Assembly(2) Main Wiring Assembly (2) Rear Lamp Wiring Assembly (2) Service Engine Soon - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 34
, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 35
SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light be performed at any service establishment or by you using Ford equivalent replacement parts. Ford will reimburse you - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 36
warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 37
by the U.S. EPA Medium and Heavy Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B). Among the non-covered vehicles are those lacking a partially or fully enclosed operator's compartment, such as a basic stripped chassis, those having a Gross Vehicle Weight Rating of 10,000 pounds or - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 38
FOR YOUR VEHICLE You can get additional protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company and they provide: • additional benefits during the warranty period depending on the plan you - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 39
During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an the decision, but should you choose to accept the BBB AUTO LINE decision, Ford must abide by the accepted decision as well. Disputes submitted to the BBB - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 40
the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could result in elevated underbody temperatures, fuel overpressurization, and the risk of fuel expulsion - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 41
Builder's Package but it's wheelbase is extended beyond its limitations or if it's GVWR exceeds the weight limitations, then the New Vehicle Limited Warranty is voided, any Ford Extended Service Plan (ESP) contract is voided, applicable Emissions warranties may be voided, and the vehicle modifier - 2012 Ford Explorer | Warranty Guide 5th Printing - Page 42
January 2012 Fifth Printing Warranty Ford Litho in U.S.A. fordowner.com www.ford.ca CW7J 19T201 EA
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Ford
2012 Model Year
(except F-650/750, Focus Electric, and Hybrid vehicles)
Warranty
Guide