2012 Ford Explorer Tire Warranty 2nd Printing
2012 Ford Explorer Manual
2012 Ford Explorer manual content summary:
- 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 1
Tire Warranty Guide Contents: New Vehicle Limited Warranty BFGoodrichா Continental and General Goodyear and Dunlop Hankook Kumho Maxxisா Michelinா Pirelli Uniroyalா Tire Safety Information 1 2 8 15 21 25 29 35 44 48 53 - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 2
- 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 3
Warranty time in service and mileage coverge period, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based Reimbursement Schedule: MILES DRIVEN PERCENT OF PARTS COVERED BY FORD FOR FORD AND MERCURY PASSENGER CARS AND LIGHT TRUCKS 1 - 12,000 -100 - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 4
Please also pay close attention to the Owner's Manual part of this booklet since it provides essential safety and maintenance information. WHAT IS COVERED AND FOR HOW LONG Workmanship and materials BFGoodrich brand passenger and light truck tires, used in normal service on the vehicle on which they - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 5
the warranted miles of service as indicated on the properly functioning vehicle odometer, they will be replaced with comparable new BFGoodrich tires for a pro rata charge based on the actual mileage received. See "How Replacement Charges are Calculated - Mileage Tires" later in this guide. You pay - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 6
miles, and the rotation service record in the Scheduled Maintenance guide has been fully completed and signed; 3. The completed rotation service record, Original Owner WHAT IS NOT COVERED Tires which become the tire, tire/wheel imbalance or improper the vehicle such as wheel misalignment, (a measured - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 7
CALCULATED Passenger and Light Truck Tires Workmanship/Materials A tire which becomes unserviceable due to a condition covered by this workmanship the cost of mounting, balancing, and or any other service charges and applicable taxes. Mileage Tires A tire meeting the conditions for treadwear pro rata - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 8
etc.) and vehicle registration may be required. You pay any service charges for normal vehicle and tire maintenance. CONDITIONS AND EXCLUSIONS This for loss of, or damage to, tires which are in the custody or control of a BFGoodrich brand tire retailer/authorized dealer for the purpose of inspection - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 9
guide, the information on the sidewall of your tires, your vehicle owner's manual and vehicle tire information placard for essential safety and maintenance information. When service Any time you see damage to your tires or wheels, immediately contact your local participating BFGoodrich tire retailer - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 10
Policy applies to tires in normal service displaying adjustable conditions (see Section that you carefully review this guide, which contains important guide. 1. ELIGIBILITY This Limited Warranty and Policy applies to the original owner of new Continental/General Tire brand passenger car, light truck - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 11
determined by the new vehicle registration date or new vehicle sales invoice showing date of purchase. If an eligible Continental/General Tire brand passenger, light truck, or Temporary Spare tire used in normal service, becomes unserviceable from a condition other than those listed under Section - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 12
Continental/General Tire brand Temporary Spare tires are covered by this Limited Warranty and Policy for a maximum of 72 months from date of purchase. If a Continental/General Tire brand Temporary Spare tire used in normal service becomes unserviceable from a condition other than those listed - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 13
mileage intervals. ș Damage due to: • Rim irregularities or rim damage • Snow chains • Vehicle mechanical problems, including brake problems and vehicle wheel Exclusions Tire(s) submitted for an adjustment as covered in the Basic Coverage of Section 2A in service for longer than 72 months from date - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 14
THIS LIMITED WARRANTY AND POLICY IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CONTINENTAL TIRE EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 15
, road service, valve stems and tire repairs. Owner is responsible for maintaining proper tire air pressure and for proper maintenance of the tire. At the time of making a claim, owner is required to present the tire(s) and new vehicle registration form or new vehicle sales invoice showing date - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 16
nearest Continental/General Tire brand tire dealer, consult the Yellow Pages or, if for any reason local service or information is not available, call Continental/General Tire brand toll-free Customer Relations number. In the United States, call: 1-800-847-3349. In Canada, call: 1-800-461-1776 or - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 17
owner or authorized agent of the owner of new Goodyear or Dunlop highway auto or light truck tires supplied as original equipment on your Ford Dunlop highway radial auto or radial light truck tire, covered by this policy, removed from service due to a covered warranty condition during the first 2/32 - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 18
brand temporary spare tire at no charge, including mounting. PRORATED ADJUSTMENT Tires not eligible for free replacement that are removed from service due to a covered warranty condition will be replaced with a comparable new Goodyear or Dunlop brand tire on a prorated basis for up to six (6) years - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 19
does not cover the following: • Tires submitted for ride disturbance complaints that are worn beyond the first two thirty-seconds of an inch (2/32Љ) tread depth or 6 months from date of new vehicle purchase, whichever occurs first, or tires submitted for ride disturbance due to damaged wheels or any - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 20
has been intentionally altered to change its appearance (e.g., white inlay on a black tire or regrooved). • as police pursuit service. • Goodyear Unisteel Commercial Radial Light Truck Tires • Loss fail in service or otherwise become unserviceable due to conditions beyond the control of the - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 21
unique to your application, e.g., Tire Pressure Monitoring System. C. You must submit your claim on an approved claim form supplied by an authorized Goodyear or Dunlop service facility. The form must be filled out completely and signed, where you the owner or your authorized agent presented the tire - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 22
section in this guide, the information on the sidewall of your tires, your vehicle's owner manual and vehicle tire information placard for essential safety and maintenance information. TIRE SERVICE LIFE Tires are designed and built to provide many thousands of miles of excellent service. For maximum - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 23
WARRANTY FOR ORIGINAL EQUIPMENT PASSENGER CAR AND LIGHT TRUCK TIRES (INCLUDING TEMPORARY TIRE) 1. WHAT IS COVERED AND FOR HOW LONG Hankook warrants of mounting, balancing and any other service charges of Applicable taxes shall be paid by the user. Otherwise adjustment for compensation will be made - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 24
checked monthly and maintained at 60 psi while stored or in service. Vehicle Restriction - The T-type temporary spare tire was designed used with other wheels, nor should standard tires, snow tires, wheel covers, or trim rings be used with the temporary spare wheel. If such the actual owner-user. 22 - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 25
Ride disturbance caused by damaged wheels or after free-replacement conditions. or competitive events are not covered by this warranty. C. Limitation participating Car Dealer. 4. OWNER'S OBLIGATIONS A. You must of purchase date such as car dealer invoice should be presented. C. No claim will - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 26
follow all safety information contained in the tire safety information section Contained in this booklet, the placard in the vehicle or the Owner's Manual. HANKOOK U.S.A. CORPORATE HEADQUATERS 1450 Valley Road, Wayne, New Jersey 07470 (973) 633-9000 Toll Free (877) 740-7000 www.hankooktireusa.com - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 27
LIGHT TRUCK TIRES (INCLUDING TEMPORARY TIRE) 1. WHAT IS COVERED AND FOR HOW LONG Kumho warrants that a tire manufactured by Kumho and equipped originally on the vehicle is covered balancing and any other service charges of Applicable taxes shall be paid by the user. Otherwise adjustment for - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 28
checked monthly and maintained at 60 psi while stored or in service. Vehicle Restriction - The T-type temporary spare tire was designed used with other wheels, nor should standard tires, snow tires, wheel covers, or trim rings be used with the temporary spare wheel. If such the actual owner-user. 26 - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 29
disturbance caused by damaged wheels or after free-replacement conditions or competitive events are not covered by this warranty. C. Limitation participating Car Dealer. 4. OWNER'S OBLIGATIONS A. You must present proof of purchase date such as car dealer invoice should be presented. C. No claim will - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 30
follow all safety information contained in the tire safety information section Contained in this booklet, the placard in the vehicle or the Owner's Manual. KUMHO TIRE U.S.A. CORPORATE HEADQUARTERS 10299 6th Street, Rancho Cucamonga, CA 91730 U.S.A. (909) 428-3342 Toll Free (800) 44(HI)-58646 (KUMHO - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 31
Warranty as Tire or Tires. New passenger cars and light trucks are referred to as a Vehicle. Maxxis-authorized dealers for Limited Warranty In order for the Tire or Tires to be covered by this Limited Warranty, all of the following conditions must be Owner's Manual and/or this Limited Warranty. 29 - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 32
been operated only under normal service conditions. • The Tire's owner resides in the United States or Canada. What Is Warranted and for How Long • Failures, defects, and malfunctions due to defective materials and/or defective workmanship. • Ride problems, vibration problems, and/or out-of-round - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 33
Limitation of Warranty • Any implied warranty or condition, whether statutory or otherwise, including that of merchantability or fitness for a particular purpose, is limited to the duration of this written Limited Warranty. • Maxxis is not responsible for loss of time, inconvenience, loss of use of - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 34
mounting and balancing and applicable taxes, charges for services that you request but that are not covered by this Limited Warranty, and any shipping expenses present proof of the date of your purchase of the Vehicle (car dealer invoice). If you do not present this proof, the warranty claim will be - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 35
and/or the Vehicle Owner's Manual. Information regarding safety and your tires. The maximum load capacity and maximum inflation pressure are molded Do not exceed the maximum recommended pressure to seat the beads. Only trained tire personnel should mount miles (8,000 to 12,000 kilometers). 33 - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 36
is convenient to have your standard tire repaired or replaced. Contact Information Any time you see damage to your Tires or wheels, immediately contact a Vehicle Manufacturer Dealer or Maxxis Dealer. If further assistance is required, please contact: Maxxis International - U.S.A. 1-866-509-7067 Or - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 37
vehicle registration or tire sales invoice. If no proof light truck tires, used in normal service on the vehicle on which they were originally fitted and in accordance with the maintenance recommendations and safety warnings contained in this warranty guide and your vehicle's owner guide, are covered - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 38
If a tire does not reach the warranted mileage, and the owner of the tires has complied with the terms invoice, your Michelin mileage tires wear evenly across the tread, down to the treadwear indicators (2/32nds of an inch (1.6 mm) of tread remaining) before providing the warranted miles of service - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 39
Michelin tire retailer every 7,500 miles, and the attached Mounting and Rotation Service Record has been fully completed and signed; 3) The completed Service Record form, Original Owner/Tire Installation Information form, and the Original Invoice are presented to a participating Michelin - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 40
other service charges and applicable taxes. When more than 2/32nds of an inch (1.6 mm) of original tread has been worn (or more than 25%, whichever is more beneficial to the user) or after 12 months from date of purchase, you must pay the cost of a comparable new Michelin passenger or light truck - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 41
and applicable taxes. Temporary Spares A Michelin Temporary Spare used in temporary service on the vehicle in which it was originally installed, which becomes unserviceable due to a condition covered by this warranty, will be replaced with a comparable new Michelin Temporary Spare tire, free - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 42
in the custody or control of a Michelin tire user may also have other rights which vary from state to state. SAFETY MAINTENANCE INFORMATION Read the tire safety portion of this booklet, the information on the sidewall of your tires, your vehicle owner's guide com/register. When service is required: - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 43
with this limited warranty or the marketing, sale or performance of the purchased product in organization thereto or such other private arbitration service as you and Michelin North America, of the State in which you purchased the product at issue. You agree that no claim subject to arbitration shall - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 44
of the Arbitral Body will be final and not subject to judicial review. All arbitrations will be conducted as document hearings. Each party shall 55405. CONTACT INFORMATION If you see any damage to your tires or wheels, contact your local participating Michelin tire retailer listed in the Yellow - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 45
IN CANADA 1-888-871-4444 or write: Michelin North America (Canada) Inc. 3020 Jacques-Bureau Avenue Laval, Quebec H7P 6G2 or email: www.michelin.ca 43 - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 46
(owner) of any passenger car and/or light truck sold in the United States and Canada on which Pirelli Passenger Car Radial or Light Truck Radial the original useable tread, whichever occurs first. The owner must pay for any associated service charges, including mounting and balancing of the tire in - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 47
or mileage. To maintain proper vehicle dynamics and load carrying capacity, Wheel Drive). Remember on all wheel drive vehicles the tires must always be replaced in sets of four. When replacing tires on Light Truck Vehicles, always follow the vehicle manufacturer's recommendations. What Is Not Covered - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 48
servicing. Tires affected by Flat Spotting caused by improper transport or storage. /retailer services (e.g., mounting, dismounting, balancing, tire rotation, or wheel alignment). Mileage warranty to Pirelli original equipment passenger car radial and light truck radial tires. PTNA does not make any - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 49
PIRELLI ORIGINAL EQUIPMENT PASSENGER CAR or light truck RADIAL TIRE. ALL OTHER REMEDIES Affairs Group 100 Pirelli Drive Rome, GA 30162-7000 1-800-747-3554 (1- tested and approved by the vehicle manufacturer and the tire manufacturer and take into account all aspects of the vehicle's operation. Changes - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 50
Guide. WHAT IS COVERED AND FOR HOW LONG Passenger and Light Truck Tires Uniroyal Passenger and Light Truck tires, used in normal service or tire sales invoice. If no owner's manual for further information. Tread Puncture Limited Warranty Uniroyal Tiger Paw tires with NailGardTM are covered - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 51
sales invoice. If no proof of purchase is available, coverage will be based on the date of manufacture. Tread Puncture Limited Warranty Uniroyal Tiger Paw tires with NailGardTM (including Royal Seal tires) have a sealant material covering ITS CUSTOMERS. IS NOT COVERED Tires which as wheel misalignment - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 52
service charges and applicable taxes. If a UNIROYAL Royal Seal tire or a UNIROYAL Tiger Paw tire with NailGardTM becomes unserviceable due to a condition covered and Royal Seal Tires), the user must pay the cost of a comparable new Uniroyal Brand passenger or light truck replacement tire on a pro - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 53
covered by this limited warranty, will be replaced with a comparable new UNIROYAL Temporary Spare tire, free of charge, when it is worn less than 1/32nd (0.8 mm) of an inch. The cost of mounting and balancing is included. You pay the cost of any other service in the custody or control of a Uniroyal - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 54
the information on the sidewall of your tires, your vehicle owner's manual, and the vehicle tire information placard for essential safety and maintenance information. CONTACT INFORMATION Any time you see damage to your tires or wheels, immediately contact your local UNIROYAL tire retailer listed in - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 55
AND INSTRUCTIONS CONTAINED IN THIS MANUAL tire destruction, loss of vehicle control and serious personal injury. Therefore, to all tires, including self-sealant types, self-supporting runflat types and other extended mobility tires, which more than one mile, (2 km) the tires become hot and the pressures - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 56
has lost traction to spin beyond its speed capability. This is also true when balancing a drive tire/wheel assembly on the vehicle using the vehicle engine to spin the tire/wheel assembly. HIGH SPEED DRIVING CAN BE DANGEROUS Correct inflation pressure is especially important. However, at high speeds - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 57
wheel and rapid air loss. Failure to control a vehicle when one or more ) rated tires may have a speed capacity greater than 149 mph (240 km/h). Speed ratings are based on laboratory tests which relate to performance on the rating of 105 mph (170 kph). Light truck highway tires that do not have a speed - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 58
, replacement tires must have speed ratings equal to or higher than those fitted as original equipment (as indicated on the vehicle tire placard or owner's manual). If tires with lower speed ratings are fitted, the vehicle's handling may be affected and the speed capability of the vehicle will be - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 59
thorough tire inspection. Anytime you see any damage to your tires or wheels, replace with the spare at once and immediately visit a tire retailer pressure of two pounds or more, look for signs of penetration, valve leakage or wheel damage that may account for the air loss. A tire damaged by a road - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 60
rating. Follow the loading instructions of the manufacturer of your size of trailer and hitch utilized, but in no case owner's manual supplied by the manufacturer of your vehicle for further recommendations on trailer towing. WHEEL ALIGNMENT AND BALANCING ARE IMPORTANT FOR SAFETY AND MAXIMUM MILEAGE - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 61
on it. It is recommended that winter tires be applied to all four wheel positions. Failure to do so may negatively affect vehicle handling. TIRE ROTATION To obtain maximum tire wear, it may be necessary to rotate your tires. Refer to your vehicle owner's manual for instructions on tire rotation. 59 - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 62
are replaced, the new ones should be put on the rear. CUSTOMIZATION OF TIRES, WHEELS, OR SUSPENSION ON SUVS AND LIGHT TRUCKS Due to their size, weight and higher center of gravity, vehicles such as SUVs and light trucks do not have the same handling characteristics as automobiles. Because of these - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 63
light truck tire can be repaired provided that the puncture hole is not more than 1/4Љ in diameter, not more than one radial cable per on-the-wheel are considered dry, clean, indoor environment. If storage is for one month or more, tires in accordance with these instructions could result in damage to - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 64
which have safety humps or ledges. It is recommended that you have your tires and wheels balanced. Tires and wheels, which are not balanced, may cause steering difficulties, a bumpy ride, and irregular tire wear. Be sure that all your valves have suitable valve caps. The valve cap is the primary - 2012 Ford Explorer | Tire Warranty 2nd Printing - Page 65
'S MANUAL CAN LEAD TO ERRATIC VEHICLE BEHAVIOR AND/OR TIRE DAMAGE, POSSIBLY RESULTING IN AN ACCIDENT. If you see any damage to your tires or wheels, contact your local authorized tire retailer or Ford and Lincoln Mercury Dealer. Warning: For safety and good performance, you must take care of your
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Tire Warranty Guide
Contents:
New Vehicle Limited Warranty
1
BFGoodrich
°
2
Continental and General
8
Goodyear and Dunlop
15
Hankook
21
Kumho
25
Maxxis
°
29
Michelin
°
35
Pirelli
44
Uniroyal
°
48
Tire Safety Information
53