2012 Ford Taurus Warranty Guide 5th Printing
2012 Ford Taurus Manual
2012 Ford Taurus manual content summary:
- 2012 Ford Taurus | Warranty Guide 5th Printing - Page 1
Ford 2012 Model Year (except F-650/750, Focus Electric, and Hybrid vehicles) Warranty Guide - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 2
(3673) Fax: (313) 390-0804 E-mail: [email protected] In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J 5E4 1-800-565-3673 (FORD) www.ford.ca In Puerto Rico: Ford International Business Development, Inc. P.O. Box 11957 Caparra Heights - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 3
- 2012 Ford Taurus | Warranty Guide 5th Printing - Page 4
Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2012-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 5
INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 13 - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 6
that apply to your 2012-model car or light truck. If you bought a previously owned 2012-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 7
CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB AUTO LINE program - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 8
, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer a special adjustment program to pay all or part of the cost of - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 9
travel with this vehicle outside the United States, U.S. Federalized Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If this happens, be sure to save - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 10
person, including Ford employees or dealers, may modify or waive any part of these warranties. Ford and its dealers reserve the right to make changes in or your vehicle as outlined in your Owner Guide and Scheduled Maintenance Guide. Ford recommends that you maintain copies of all maintenance records - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 11
private attorney general, a member of a class of claimants or in any other representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an implied warranty - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 12
under the NEW VEHICLE LIMITED WARRANTY also applies to the EMISSIONS WARRANTIES described on pages 17-31. Ford participates in the BBB AUTO LINE warranty dispute resolution program. You may contact BBB AUTO LINE by calling 800-955-5100. You are required to submit your warranty dispute to the BBB - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 13
of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 14
repairs at other than Ford dealer facilities. Two separate warranties apply to tires on your new vehicle. The New Vehicle Limited Warranty covers tire defects in factory supplied material or workmanship for 100% of labor costs and on a pro rata adjustment basis for parts. (See the reimbursement - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 15
are covered for five years or 60,000 miles, whichever occurs first. The extended coverage applies to the Engine: all internal lubricated parts, cylinder block, cylinder heads, electrical fuel pump, electronic engine control unit, engine mounts, flywheel, injection pump, manifold (exhaust and intake - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 16
cylinder block, heads and all internal parts, intake and exhaust manifolds, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel system (excluding fuel lines, fuel tank and frame mounted fuel conditioning module sometimes referred to as the frame mounted pump/filter/water - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 17
that affect these systems (for example, but not limited to exhaust and intake systems) • the installation or use of a non-Ford Motor Company part (other than a certified emissions part) or any part (Ford or non-Ford) designed for off-road use only installed after the vehicle leaves the control of - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 18
items. See your Scheduled Maintenance Guide. Some examples of maintenance and normal wear are: • oil changes • clutch linings • oils, lubricants, other fluids • Wiper blades • oil/air filters • Wheel alignments and tire balancing • tire rotation/inflation • cleaning/polishing • Brake pad/lining 13 - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 19
occurs first • Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first SYNC Hands-Free Communications and Entertainment System If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs under - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 20
ambulances that are not equipped with the Ford Ambulance Prep Package, see important information about ambulance conversions (page 35) • Aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership, may not be covered by the New Vehicle Limited Warranty - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 21
this program, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles • Flat tire change (vehicle must have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to 2 gal. gas, 5 gal. diesel) • Jump - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 22
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal Defect Warranty (page 18) ➡ Emissions Performance Warranty (page 19) ➡ What is Covered? (pages 20-21) ➡ What is Not - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 23
defect. Applicable parts are listed under What is Covered? on pages 20-21. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever occurs first) for catalytic converters, electronic engine control unit - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 24
, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 25
Coil and/or Control • Cold Start Enrichment System Module (diesel only) • Intake Manifold • Controls for Deceleration • Intercooler Assembly (diesel only) Engine Charger (diesel and 2.0L • Diesel Exhaust Fluid System EcoBoost engines only) • Diesel Particulate Filter • Malfunction Indicator Lamp - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 26
that is specified in your Owner Guide and the Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by emissions warranties. For more details - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 27
emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the emission warranty that Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources Board. This coverage is in addition to - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 28
seating capacity either over twelve persons total or over nine persons rearward of the driver's seat, or trucks with an open cargo area of Maine, Maryland, Massachusetts, Oregon, Rhode Island, and Vermont. - Light Heavy-Duty Diesel Engine Vehicles (over 14,000 pounds GVWR up to 19,500 pounds GVWR) - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 29
Weight rating is over 14,000 lbs.: For 5 years or 50,000 miles (gasoline powered engines and vehicles) or 5 years or 100,000 miles (diesel powered engines and vehicles) (whichever first occurs): If an emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 30
Motor Company dealer as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. As the vehicle owner, you should also be aware that Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed due to abuse - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 31
Restrictor (non-diesel only) • Fuel Injector Supply Manifold • Fuel Tank (non-diesel only) • Fuel Tank Pressure Control Valve • Idle Air Bypass Valve • Ignition Coil and/or Control Module • Intake Manifold • Intercooler Assembly - Engine Charger (diesel and 2.0L EcoBoost engines only) • Malfunction - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 32
X X Catalytic Converter Diesel Particulate Filter Diesel Exhaust Fluid Sender/Kit Diesel Exhaust Fluid Reservoir/Kit Diesel Exhaust Fluid Tank/Kit Diesel Exhaust Fluid Pressure Line Catalyst Inlet Pipe Turbocharger Actuator Assembly Cam Timing Assembly Variable Camshaft Timing Kit Variable Camshaft - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 33
Unit (ECU) Main Body Wiring Harness (2) Dash Panel & Headlamp Junction Wiring Assembly(2) Main Wiring Assembly (2) Rear Lamp Wiring Assembly (2) Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only MIL illumination only EcoBoost Engine only Non-EcoBoost Engine only - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 34
Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific parts that are covered by the Defects Warranty, contact your dealer. WHAT IS NOT COVERED? Ford - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 35
for the cost of these warranty repairs including diagnosis, if you take the part(s) that are replaced and the repair receipt(s) to a Ford Motor Company dealer. The reimbursement shall not exceed Ford's suggested retail price for the warranted parts that are replaced and labor charges based on Ford - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 36
made under this warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 37
Medium and Heavy Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B). Among the non-covered vehicles are those lacking a partially or fully enclosed operator's compartment, such as a basic stripped chassis, those having a Gross Vehicle Weight Rating of 10,000 pounds or less, and those - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 38
for towing and rental vehicles. When you purchase Ford ESP, you receive peace-of-mind protection throughout the United States and Canada, provided by a network of more than 4,600 Ford Motor Company dealers. This information is subject to change. Ask your dealer for complete details about Ford ESP - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 39
you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts - mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 40
the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could result in elevated underbody temperatures, fuel overpressurization, and the risk of fuel expulsion - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 41
or it is equipped with the Limousine Builder's Package but it's wheelbase is extended beyond its limitations or if it's GVWR exceeds the weight limitations, then the New Vehicle Limited Warranty is voided, any Ford Extended Service Plan (ESP) contract is voided, applicable Emissions warranties - 2012 Ford Taurus | Warranty Guide 5th Printing - Page 42
January 2012 Fifth Printing Warranty Ford Litho in U.S.A. fordowner.com www.ford.ca CW7J 19T201 EA
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Ford
2012 Model Year
(except F-650/750, Focus Electric, and Hybrid vehicles)
Warranty
Guide