2013 Ford C-MAX Hybrid Warranty Guide Printing 2
2013 Ford C-MAX Hybrid Manual
2013 Ford C-MAX Hybrid manual content summary:
- 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 1
2013 Model Year Ford Hybrid Car and Electric Vehicle Warranty Guide - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 2
, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center. In the United States: Ford Motor Company Customer Relationship Center P.O. Box - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 3
- 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 4
In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2013-MODEL VEHICLE Limitations And Disclaimers Quick Reference: Warranty Coverage What Is Covered? What Is Not Covered Under The New Vehicle Limited Warranty? 4. IN ADDITION ...Roadside Service Assistance 5. FEDERAL REQUIREMENTS FOR - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 5
Warranties What Is Covered? What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 10. STATE WARRANTY ENFORCEMENT LAWS 20 21 21 23 25 28 29 32 - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 6
you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs. Certain 2013-model vehicle. If you bought a previously owned 2013-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 7
YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB AUTO LINE - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 8
the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Owner's Manual - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer a special adjustment program to pay all - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 9
IN OTHER COUNTRIES? The New Vehicle Limited Warranty and the Emissions Warranties described in this booklet apply to your vehicle if: • it was originally purchased through the Ford Export Operations Military Sales Program; or • it was originally sold or leased by Ford Motor Company or one of its - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 10
warranties, you are responsible for properly using, maintaining, and caring for your vehicle as outlined in your Owner's Manual. Ford recommends that you maintain copies of all maintenance records and receipts for review by Ford. Ford and your dealer are not responsible for any time or income that - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 11
representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may specifically disclosed to Ford itself not merely to the dealer before your purchase, and Ford itself not just the dealer told you the vehicle would - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 12
of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 13
vary from state to state. Under your New Vehicle Limited Warranty if: - your Ford vehicle is properly operated and maintained, and - was taken to a Ford dealership for a warranted repair during the warranty period, then authorized Ford Motor Company dealers will, without charge, repair, replace, or - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 14
. If you go to a tire service center for a repair covered by the New Vehicle Limited Warranty, you may be charged a prorated amount for wear or other charges. If so, you should present your paid invoice detailing the nature of the charges to any Ford Motor Company dealership for refund consideration - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 15
. Extended warranty coverage periods are available for certain vehicle parts and conditions. Specifically, (1) Your vehicle's Powertrain components are covered for five gear (for The Focus Electric); Front-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive shafts, - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 16
Hybrid Battery Pack Sensor Module (HBPSM), Battery Energy Control Module (BECM), and the PHEV onboard charger. • The following Focus Electric from gradual capacity loss is NOT covered under the New Vehicle Limited Warranty. See your Owner's Manual for important tips on how to maximize the life - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 17
Ford Motor Company part (other than a certified emissions part) or any part (Ford or non-Ford) designed for off-road use only installed after the vehicle leaves the control of Ford Motor Company, if the installed part fails or causes a Ford or the Environment The New Vehicle Limited Warranty does not - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 18
Maintenance/Wear The New Vehicle Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. See your Owner's Manual. Some examples of maintenance and normal - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 19
covered under the New Vehicle Limited Warranty. See your Owner's Manual for important tips company; this will void the New Vehicle Limited Warranty • Aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership, may not be covered by the New Vehicle - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 20
4. In addition ...ROADSIDE SERVICE ASSISTANCE Your vehicle is covered by the complimentary Ford Roadside Assistance Program (unless you are driving a daily rental unit). Under this program, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 21
Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty *Applies to vehicles up to 8,500 pounds gross vehicle : The Focus Electric vehicle (or any fully-electric vehicle) is not eligible for any emissions - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 22
Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner's Manual - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 23
/Fuel Feedback Control System and Sensors • Air Induction System • Battery Energy Control Module (BECM) • Brake Hydraulic/Electric Control Assembly (Plug-in Hybrid vehicles only) • Brake Vacuum Pump (Plug-in Hybrid vehicles only) • Catalytic Converter • Electronic Engine Control Sensors and Switches - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 24
)/On-Board Diagnostic (OBD) System Motor Electronics Coolant Pump (Plug-in Hybrid vehicles only) PCV System and Oil Filler Cap PHEV Onboard Charger Powertrain Control Module (PCM)/Engine Control Module (ECM)* PTC Heater/Pump/Valve (C-Max Plug-in Hybrid vehicles only) Spark Control Components Spark - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 25
Owner's Manual; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by emissions warranties. For more details about the specific about getting service under the - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 26
the emissions warranty Ford Motor Company provides for your vehicle under the VEHICLES (AT PZEV)*** DEFECTS AND PERFORMANCE WARRANTY**** 15/150,000 * Gross Vehicle Weight Rating ** These specific first). NOTE: The Focus Electric vehicle (or any fully-electric vehicle) is not eligible for any emissions - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 27
, Rhode Island, Vermont and Washington (NOTE: New York adopted California emissions standards, but not the standard California Emissions Warranty) Vehicles Eligible for California Advanced Technology (AT) Partial Zero Emission Vehicle (PZEV) Emission Warranty Coverage California Advanced Technology - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 28
WARRANTIES Your Warranty Rights and Obligations The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2013-model vehicle. In California, new motor vehicles must be designed, built, and equipped to meet the State's stringent anti - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 29
, you are responsible for the performance of the required maintenance listed in your owner's manual. Ford Motor Company recommends that you retain all receipts covering maintenance on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 30
terms of this warranty, you may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State Energy Control Module (BECM) • Brake Hydraulic/Electric Control Assembly (Plug-in Hybrid vehicles only) • Brake Vacuum Pump (Plug-in Hybrid vehicles - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 31
)/On-Board Diagnostic (OBD) System Motor Electronics Coolant Pump (Plug-in Hybrid vehicles only) PCV System and Oil Filler Cap PHEV Onboard Charger Powertrain Control Module (PCM)/Engine Control Module (ECM)* PTC Heater/Pump/Valve (C-Max Plug-in Hybrid vehicles only) Spark Control Components Spark - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 32
replacement time that is specified in your Owner's Manual. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific parts that are covered by the Defects - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 33
WHAT IS NOT COVERED? Ford Motor Company may deny you emissions warranty coverage if your vehicle or a part does not contain a defect that affects emissions or has failed because of abuse, neglect, improper maintenance, unapproved modifications, or any items included in - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 34
requirements HOW DO I GET WARRANTY SERVICE? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 35
hourly rate. WHAT REPLACEMENT PARTS SHOULD I USE? Ford Motor Company recommends that you use genuine Ford replacement parts. However, when you are having non-warranty work done on your vehicle, you may choose to use non-Ford parts. If you decide to use non-Ford parts, be sure they are equivalent to - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 36
this warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner's Manual . Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER ASSISTANCE - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 37
YOUR VEHICLE You can get more protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company or subsidiaries of Ford Motor Company (Ford Motor Service Company or the American Road Insurance Company). They - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 38
mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have already - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 39
state laws - sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification - 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 40
- 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 41
- 2013 Ford C-MAX Hybrid | Warranty Guide Printing 2 - Page 42
fordowner.com ford.ca DM6J 19T201 BA | October 2012 | Second Printing | Warranty Guide | Litho in U.S.A.
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
 |
 |
2013 Model Year
Ford
Hybrid Car
and Electric Vehicle
Warranty Guide