2013 Ford E350 Super Duty Passenger Warranty Guide Printing 3
2013 Ford E350 Super Duty Passenger Manual
2013 Ford E350 Super Duty Passenger manual content summary:
- 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 1
2013 Model Year Ford Warranty Guide (Except F-650/750, Hybrid and Electric Vehicles) fordowner.com ford.ca DW7J 19T201 CA | November 2012 | Third Printing | Warranty Guide | Litho in U.S.A. - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 2
, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center. In the United States: Ford Motor Company Customer Relationship Center - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 3
- 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 4
Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2013-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service Assistance (United States, Puerto Rico, And U.S. Virgin Islands) 5. FEDERAL - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 5
7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 6
explains in detail the warranty coverages that apply to your 2013-model car or light truck. If you bought a previously owned 2013-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 7
know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 8
to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Owner's Manual - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer a special adjustment program to pay all or part of - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 9
IN OTHER COUNTRIES? The New Vehicle Limited Warranty and the Emissions Warranties described in this booklet apply to your vehicle if: • it was originally purchased through the Ford Export Operations Military Sales Program; or • it was originally sold or leased by Ford Motor Company or one of its - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 10
3. The New Vehicle Limited Warranty for your 2013-model vehicle LIMITATIONS AND DISCLAIMERS All of the warranties in this booklet are subject to the following limitations and disclaimers: The warranties in this booklet are the only express warranties applicable to your vehicle. Ford does not assume - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 11
warranty of fitness for a particular purpose (that the car or light truck is suitable for your special purposes), if a special purpose was specifically disclosed to Ford itself not merely to the dealer before your purchase, and Ford itself not just the dealer told you the vehicle would be suitable - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 12
your Ford vehicle. Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and dispute - although the program is still available to you. For more information regarding the BBB AUTO LINE program, see page 34 - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 13
of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 14
the need for repairs. For this reason, Ford provides the New Vehicle Limited Warranty in order to remedy any such defects that result in defective parts in the prescribed manner. Ford's liability, if any, shall in no event exceed the cost of correcting manufacturing defects as herein provided - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 15
tire of the same brand, size, load, speed and tread type will be used. In some circumstances, Ford may authorize another brand and/or model to substitute for the original brand and model, even if still available. Normal tire wear or damage is not reimbursable. See page 14 for details of what is not - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 16
, bearings (front and rear), center support bearing, drive shafts, final drive housing occurs first. (3) Your vehicle's body sheet metal panels are covered for an extended Corrosion Coverage water pump, fuel system (excluding fuel lines, fuel tank and frame mounted fuel conditioning module sometimes - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 17
17-31. If you own or lease a 2013-model Next Generation Police Interceptor Vehicle (NGPI), refer to explosion • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • not limited to exhaust and intake systems) • the installation or use of a non-Ford Motor - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 18
control of Ford Motor Company, if the installed part fails or causes a Ford part to fail. Examples include, but are not limited to lift responsible for these items. See your Owner's Manual. Some examples of maintenance and normal wear are: • oil changes • clutch linings oils, lubricants, other - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 19
Ford will replace or adjust certain maintenance items when necessary, free of charge during a limited period: • Wiper blade replacements will be provided during the first six months in service viruses or other software problems) Tire Wear or Damage The New Vehicle Limited Warranty does not cover - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 20
been determined to be a total loss by an insurance company; this will void the New Vehicle Limited Warranty • converted ambulances that are not equipped with the Ford Ambulance Prep Package, see important information about ambulance conversions (page 36) • Aftermarket parts or components, sometimes - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 21
dealership if within 35 miles • Flat tire change (vehicle must have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to 2 gal. gas, 5 gal. diesel) • Jump starts • Lock-out assistance (replacement key cost is customer responsibility) • Winching (vehicle must be within - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 22
emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 23
DEFECT WARRANTY COVERAGE During the warranty coverage period, Ford Motor Company warrants that: • your vehicle or 36,000 miles (whichever occurs first) for all other covered parts. • Heavy duty vehicles (applies to trucks over 8,500 pounds GVWR up to 19,500 pounds GVWR) - 5 years or 50,000 miles - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 24
, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner's Manual - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 25
Fuel Feedback Control System and Sensors • Fuel Injection System • Air Induction System • Fuel Injector Supply Manifold • Catalytic Converters (including • Fuel Tank (non-diesel only) Selective Catalytic Reduction • Fuel System * Includes hardware and emissions related software changes only 20 - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 26
non-diesel fuel lines, Manual; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by emissions warranties. For more details about the specific getting service under - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 27
REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the emission warranty that Ford Motor Company provides for your vehicle under the emissions control warranty in of repair, and • Your vehicle is certified for sale in California as indicated on the vehicle emission control information label. 22 - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 28
* Subject to change, the following states have adopted and are enforcing California emission warranty regulations: - Passenger Car & Light-duty Trucks (up to 8,500 pounds GVWR) California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, Oregon, Pennsylvania, Rhode Island, Vermont and - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 29
OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2013-model vehicle. In California, new motor vehicles must be designed, built, and equipped to meet - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 30
manual. Ford Motor Company recommends that you retain all receipts covering maintenance on your vehicle, but Ford your vehicle to a Ford Motor Company dealer as soon as a problem exists. The warranty you may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 31
EGR) System • Exhaust Manifold • Exhaust Pipe (Manifold to Catalyst) • Fuel Tank (non-diesel only) • Fuel Tank Pressure Control Valve • Idle Air Bypass Valve • Ignition Coil and/ • Turbocharger Assembly • Vacuum Distribution System * Includes hardware and emissions related software changes only 26 - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 32
2013 MODEL 3.5L F150 3.5L Flex 3.5L Taurus 3.7L Edge 3.7L Explorer 3.7L F150 3.7L Mustang 4.6L E-Series 5.0L F150 5.0L Fuel Tank Fuel Filler Tube Auxiliary Fuel Tank Filler Kit Fuel Tank Shield Fuel Tank Vapor Tube Fuel Supply Manifold Assembly Fuel Delivery Module Fuel Pump to Fuel Rail Tube Fuel - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 33
Assembly (4) X X X X X X X X X X X X X X (1) for non EcoBoost engine only (2) for EcoBoost Engine only (3) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only (4) for MIL illumination only 6.8L F-Superduty X X X X X X X 28 COVERAGE FOR 2013 MODEL VEHICLES (GVWR OF - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 34
or Diesel Engine limited warranties. In connectors, non diesel fuel lines, and wiring harnesses Manual. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 35
in order to avoid available, or if a Ford Motor Company dealer cannot perform warrantable repair(s) within 30 days of you bringing your vehicle to the dealer, repairs may be performed at any service establishment or by you using Ford equivalent replacement parts. Ford will reimburse you for the cost - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 36
within the warranty period, Ford will repair at no cost to the owner, under Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner's Manual. Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 37
by Ford Motor Company, and is not limited to any particular part, component or system of the vehicle as manufactured by Ford. Defects of the vehicle, commercial loss or, other consequential damages. • any vehicle which is not covered by the U.S. EPA Medium and Heavy Trucks Noise Emission Standards - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 38
new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company and they You may purchase Ford ESP from any Ford Motor Company dealer or visit our website at Ford-ESP.com. There are several Ford ESP plans available in various - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 39
the BBB along with proof of ownership. Upon request, the BBB will review the claim for eligibilty under Program Summary Guidelines. You can get more Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 40
the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor specifically required by state law, Ford Motor Company requests that you give us the written notice. Send your written notification to: Ford Motor Company Customer - 2013 Ford E350 Super Duty Passenger | Warranty Guide Printing 3 - Page 41
the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could result in elevated underbody temperatures, fuel overpressurization, and the risk of fuel expulsion
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2013 Model Year
Ford
Warranty
Guide
DW7J 19T201 CA
|
November 2012
|
Third Printing
|
Warranty Guide
|
Litho in U.S.A.
fordowner.com
ford.ca
(Except F-650/750, Hybrid and Electric Vehicles)