2014 Ford C-MAX Hybrid Warranty Guide Printing 1
2014 Ford C-MAX Hybrid Manual
2014 Ford C-MAX Hybrid manual content summary:
- 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 1
2014 Model Year Ford Hybrid Car and Electric Vehicle Warranty Guide fordowner.com ford.ca EM6J 19T201 AA | May 2013 | First Printing | Warranty Guide | Litho in U.S.A. - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 2
. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center. In the United States - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 3
- 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 4
Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2014-MODEL VEHICLE Limitations And Disclaimers Quick Reference: Warranty Coverage What Is Covered New Vehicle Limited Warranty? 4. IN ADDITION ...Roadside Service Assistance 5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES Quick - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 5
Warranties What Is Covered? What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 10. STATE WARRANTY ENFORCEMENT LAWS 20 21 21 23 26 29 30 33 - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 6
like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs. Certain your 2014-model vehicle. If you bought a previously owned 2014-model vehicle, you are eligible for any remaining warranty coverages. Ford - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 7
YOUR WARRANTY BEGINS Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer VEHICLE PROPERLY Your glove compartment contains an Owner's Manual which indicates the scheduled maintenance required for your vehicle - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 8
the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Owner's Manual - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer a special adjustment program to pay all - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 9
travel with this vehicle outside the United States, U.S. Federalized Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If this happens, be sure to save - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 10
you are responsible for properly using, maintaining, and caring for your vehicle as outlined in your Owner's Manual. Ford recommends that you maintain copies of all maintenance records and receipts for review by Ford. Ford and your dealer are not responsible for any time or income that you lose, any - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 11
private attorney general, a member of a class of claimants or in any other representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an implied warranty - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 12
This chart gives a general summary of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your coverage - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 13
materials or factory workmanship. This warranty does not mean that each Ford vehicle is defect free. Defects may be unintentionally introduced into such defects could result in the need for repairs. For this reason, Ford provides the New Vehicle Limited Warranty in order to remedy any such defects - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 14
. If you go to a tire service center for a repair covered by the New Vehicle Limited Warranty, you may be charged a prorated amount for wear or other charges. If so, you should present your paid invoice detailing the nature of the charges to any Ford Motor Company dealership for refund consideration - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 15
transmission case, transmission mounts;single-speed gear (for The Focus Electric); Front-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive shafts, final drive housing (including all internal parts), hubs-automatic front locking (four-wheel drive), locking rings (four - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 16
battery pack fan assembly, thermistor probe, Hybrid Battery Pack Sensor Module (HBPSM), Battery Energy Control Module (BECM), and the PHEV loss is NOT covered under the New Vehicle Limited Warranty. See your Owner's Manual for important tips on how to maximize the life and capacity of the Lithium - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 17
damage caused by: • alterations or modifications of the vehicle, including the body, chassis, or components, after the vehicle leaves the control of Ford Motor Company • tampering with the vehicle, tampering with the emissions systems or with the other parts that affect these systems (for example - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 18
owner, are responsible for these items. See your Owner's Manual. Some examples of maintenance and normal wear are: • oil brake pad/lining* • cleaning/polishing * Ford will replace or adjust certain maintenance items provided during the first six months in service, regardless of miles driven • Wheel - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 19
voltage battery replacement due to improper vehicle storage. Refer to the Owner's Manual for the proper ways your vehicle's battery must be maintained in the • Aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership, may not be covered by the New - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 20
SERVICE ASSISTANCE Your vehicle is covered by the complimentary Ford Roadside Assistance Program (unless you are driving a daily rental unit). Under this program, Ford will cover: • Towing to the nearest Ford Limited Warranty. It begins at the warranty start date and lasts for five years or 60,000 - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 21
for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 22
Ford Motor Company warrants that: • your vehicle or engine is designed, built, and equipped to meet - at the time it is sold - the emissions regulations of the U.S. Environmental Protection Agency (EPA the Battery Energy Control Module the instructions on proper care in the Owner's Manual, and - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 23
for list of covered parts. Note that the warranty period begins on the Warranty Start Date as specified on page 2 of this booklet. WHAT IS COVERED? For your vehicle, Energy Control Module (BECM) Brake Hydraulic/Electric Control Assembly (Plug-in Hybrid vehicles only) Brake Vacuum Pump (Plug-in Hybrid - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 24
vehicles only) Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System • Motor Electronics Coolant Pump (Plug-in Hybrid vehicles only) • PCV System and Oil Filler Cap PHEV Onboard Charger Powertrain Control Module (PCM)/Engine Control Module (ECM)* Spark Control Components Spark Plugs - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 25
's Manual; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor EMISSIONS PERFORMANCE WARRANTY INFORMATION If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 26
6. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the emissions warranty Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources Board. This - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 27
Vehicles Eligible for Standard California Emission Warranty Coverage Standard California emission warranty coverage applies if your vehicle meets the following two requirements: • Your vehicle is registered in a state* that has adopted and is enforcing California emission warranty regulations - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 28
OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2014-model vehicle. In California, new motor vehicles must be designed, built, and equipped to meet - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 29
your owner's manual. Ford Motor Company recommends that you retain all receipts covering maintenance on your vehicle, but Ford cannot deny warranty You are responsible for presenting your vehicle to a Ford Motor Company dealer as soon as a problem exists. The warranty repairs should be completed in - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 30
you want to report what you believe to be violations of the terms of this warranty, you may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of California Air Resources Board Mobile Source Operations Division 9528 Telstar Avenue - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 31
• Air/Fuel Feedback Control System and Sensors Air Induction System Battery Energy Control Module (BECM) Brake Hydraulic/Electric Control Assembly (Plug-in Hybrid vehicles only) Brake Vacuum Pump (Plug-in Hybrid vehicles only) Catalytic Converter Electronic Engine Control Sensors and Switches - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 32
Wires Thermostat Throttle Body Assembly (MFI) Transmission Assembly (Plug-in Hybrid vehicles only) • Transmission Auxiliary Oil Pump (Plug-in Hybrid vehicles only) • Transmission Fluid Temperature Sensor (Plug-in Hybrid vehicles only) • Vacuum Distribution System * Includes hardware and emission - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 33
Gasket Battery Energy Control Module (1) High Voltage Traction Battery Instrument Cluster (2) Powertrain Engine Control Unit (ECU) Dash Panel & Headlight Junction Wiring Assembly (3) Interior Wiring Assembly (3) Main Wiring Assembly (2) (1) for Plug-in Hybrid vehicles (2) for Service Engine Soon - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 34
WHAT IS NOT COVERED? Ford Motor Company may deny you emissions warranty coverage if your vehicle or a part does not contain a defect that affects emissions or has failed because of - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 35
? To get service under your emissions warranties, take your vehicle to any Ford Motor Company dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show the dealer the document that - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 36
and the repair receipt(s) to a Ford Motor Company dealer. The reimbursement shall not exceed Ford's suggested retail price for the warranted parts that are by properly installed Ford parts or non-Ford parts that have been "certified" by the U.S. Environmental Protection Agency (EPA). Ford is not - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 37
this warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner's Manual . Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER ASSISTANCE - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 38
get more protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company or subsidiaries of Ford Motor Company (Ford Motor Service Company or the American Road Insurance Company). They provide: • benefits - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 39
decision, but should you choose to accept the BBB AUTO LINE decision, Ford must abide by the accepted decision as well. Disputes submitted to the the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more - 2014 Ford C-MAX Hybrid | Warranty Guide Printing 1 - Page 40
called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of any defects or non
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2014 Model Year
Ford Hybrid Car
and Electric Vehicle
Warranty Guide
EM6J 19T201 AA
|
May 2013
|
First Printing
|
Warranty Guide
|
Litho in U.S.A.
fordowner.com
ford.ca