2014 Ford Expedition Warranty Guide Printing 3
2014 Ford Expedition Manual
2014 Ford Expedition manual content summary:
- 2014 Ford Expedition | Warranty Guide Printing 3 - Page 1
2014 Model Year Ford Warranty Guide (Except F-650/750, Hybrid and Electric Vehicles) fordowner.com ford.ca EW7J 19T201 CA | August 2013 | Third Printing | Warranty Guide | Litho in U.S.A. - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 2
our Toll-Free Number: (800) 841-FORD (3673) Fax: (313) 390-0804 E-mail: [email protected] In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J 5E4 1-800-565-3673 (FORD) www.ford.ca In Puerto Rico: Ford International Business Development - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 3
- 2014 Ford Expedition | Warranty Guide Printing 3 - Page 4
Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2014-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service Assistance (United States, Puerto Rico, And U.S. Virgin Islands) 5. FEDERAL - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 5
7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 6
to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for 2014-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 7
your vehicle to comply with applicable emissions standards. It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Owner's Manual will - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 8
the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Owner's Manual - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer a special adjustment program to pay all - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 9
APPLY IN OTHER COUNTRIES? The New Vehicle Limited Warranty and the Emissions Warranties described in this booklet apply to your vehicle if: • it was originally purchased through the Ford Export Operations Military Sales Program; or • it was originally sold or leased by Ford Motor Company or one of - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 10
3. The New Vehicle Limited Warranty for your 2014-model vehicle LIMITATIONS AND DISCLAIMERS All of the warranties in this booklet are subject to the following limitations and disclaimers: The warranties in this booklet are the only express warranties applicable to your vehicle. Ford does not assume - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 11
not merely to the dealer before your purchase, and Ford itself not just the dealer told you the vehicle would be suitable for that purpose. These implied warranties are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 12
of implied warranties and the exclusion of incidental and consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to the EMISSIONS WARRANTIES described on pages 17-31. Ford participates in the BBB AUTO LINE warranty dispute resolution program. You may contact BBB AUTO LINE - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 13
? (pages 8-12) ➡ What is Not Covered? (pages 12-15) WHAT IS COVERED? Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. Under your New Vehicle Limited Warranty if: - your Ford vehicle is properly operated and maintained, and 8 - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 14
For this reason, Ford provides the New Vehicle Limited Warranty in order to remedy any such defects that result in vehicle part malfunction or failure not covered by the New Vehicle Limited Warranty are described on pages 12-15. When making warranty repairs on your vehicle, the dealer will use Ford - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 15
000 PERCENT OF PARTS COVERED BY FORD 100% 60% 30% The tire manufacturer also provides you with a separate tire warranty that may extend beyond the New Vehicle Limited Warranty coverage. You will find the manufacturer's tire warranty with the owner literature supplied with your vehicle. You have the - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 16
supports, seals and gaskets, universal and constant velocity joints. (2) Your vehicle's safety belts and air bag Supplemental Restraint System (SRS) are covered , valve covers, oil pan and pump, water pump, fuel system (excluding fuel lines, fuel tank and frame mounted fuel conditioning module - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 17
into the engine • misuse of the vehicle, such a driving over curbs, overloading, racing or using the vehicle as a permanent stationary power source Damage Caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any damage caused by: • alterations or modifications - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 18
New Vehicle Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. See your Owner's Manual. Some examples of maintenance and normal wear are: • oil changes - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 19
digital media device (i.e., inadequate signal reception by the external antenna, viruses or other software problems) Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal wear or worn out tires. Tires will not be replaced (unless required by a warranty repair) for wear or damage - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 20
ambulance conversions (page 36) • Aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership, may not be covered by the New Vehicle Limited Warranty. Any damage caused to Ford components due to the failure of aftermarket parts (other than a certified - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 21
driving a daily rental unit). Under this program, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles • Flat tire change (vehicle must have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 22
COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are Emissions Defect Warranty (page 18) ➡ Emissions Performance Warranty (page 19) ➡ What is Covered? (pages 20-21) ➡ What is Not - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 23
defects that could prevent the vehicle or engine from conforming with applicable EPA regulations. • you will not be charged for diagnosis, All other parts covered under your emissions warranty are warranted for 3 years or 36,000 miles whichever comes first. • Heavy duty vehicles (applies to trucks - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 24
, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner's Manual - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 25
vehicle if these parts contain an emissions-related defect, they are covered by both the Emissions Defect Warranty and the Emissions Performance Warranty. • Air Flow Sensor • Fuel Filler Tube and Seal (non-diesel only) • Air/Fuel Feedback Control System and Sensors • Fuel software changes only 20 - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 26
first replacement time that is specified in your Owner's Manual; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by emissions warranties. For more details about the - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 27
California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the emission warranty that Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources Board. This - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 28
if your vehicle is PZEV certified as indicated on the VECI label and is registered in a state that has adopted and is enforcing California PZEV emissions warranty, which may include the following states, subject to change: California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 29
assemblies. Where a warrantable condition exists, Ford Motor Company will repair your vehicle at no cost to you including diagnosis, parts, and labor. Manufacturer's Warranty Coverage For Vehicles Eligible for California Emission Warranty Coverage If Gross Vehicle Weight Rating is 14,000 lbs. or - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 30
, you are responsible for the performance of the required maintenance listed in your owner's manual. Ford Motor Company recommends that you retain all receipts covering maintenance on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 31
covered by the Defects Warranties. • Air Flow Sensor • Fuel Filler Tube and Seal (non-diesel only) • Air/Fuel Feedback Control System and Sensors • Fuel Injection System • Air Induction System • Fuel • Vacuum Distribution System * Includes hardware and emissions related software changes only 26 - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 32
2014 MODEL VEHICLES Fusion 3.5L Edge 2.5L Escape 2.5L Transit Connect 3.5L Explorer 3.5L Flex 3.5L Taurus 3.5L F150 3.7L Edge 3.7L Explorer 3.7L Taurus 3. Fuel Tank Fuel Tank Shield Auxiliary Fuel Tank Filler Kit Fuel Supply Manifold Assembly Fuel Delivery Module Fuel Pump to Fuel Rail Tube Fuel - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 33
for for for non Eco-boost engine only EcoBoost Engine only Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only MIL illumination only X X X X X 6.8L F-Superduty 6.8L MotorHome & StepVan Chassis' 28 ؆COVERAGE FOR 2014 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS)؆ UNDER - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 34
time that is specified in your Owner's Manual. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific parts that are covered by the Defects Warranty, contact - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 35
cannot perform warrantable repair(s) within 30 days of you bringing your vehicle to the dealer, repairs may be performed at any service establishment or by you using Ford equivalent replacement parts. Ford will reimburse you for the cost of these warranty repairs including diagnosis, if you take the - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 36
this warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner's Manual. Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER ASSISTANCE - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 37
all applicable U.S. EPA Noise Control Regulations. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or system of the vehicle as manufactured by Ford. Defects in design, assembly or in any part, component - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 38
Plan MORE PROTECTION FOR YOUR VEHICLE You can get additional protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company and they provide: • additional benefits during the warranty period depending - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 39
LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 40
non-conformities that you have experienced with your vehicle. (This will give us the opportunity to make any needed repairs before you pursue the remedies provided by your state's law.) In all other states where not specifically required by state law, Ford Motor Company requests that you give us the - 2014 Ford Expedition | Warranty Guide Printing 3 - Page 41
the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could result in elevated underbody temperatures, fuel overpressurization, and the risk of fuel expulsion
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2014 Model Year
Ford
Warranty
Guide
(Except F-650/750, Hybrid and Electric Vehicles)
EW7J 19T201 CA
|
August 2013
|
Third Printing
|
Warranty Guide
|
Litho in U.S.A.
fordowner.com
ford.ca