2014 Ford Explorer Warranty Guide Printing 3
2014 Ford Explorer Manual
2014 Ford Explorer manual content summary:
- 2014 Ford Explorer | Warranty Guide Printing 3 - Page 1
2014 Model Year Ford Warranty Guide (Except F-650/750, Hybrid and Electric Vehicles) fordowner.com ford.ca EW7J 19T201 CA | August 2013 | Third Printing | Warranty Guide | Litho in U.S.A. - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 2
. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center. In the United States - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 3
- 2014 Ford Explorer | Warranty Guide Printing 3 - Page 4
Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2014-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service Assistance (United States, Puerto Rico, And U.S. Virgin Islands) 5. FEDERAL - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 5
INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 30 - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 6
2014-model car or light truck. If you bought a previously owned 2014-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise Emissions - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 7
emissions standards. It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Owner's Manual will invalidate warranty coverage on 2 - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 8
the vehicle and confirmation of maintenance work is always entered in your Owner's Manual. Your Ford or Lincoln dealership, or Ford or Lincoln Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 9
IN OTHER COUNTRIES? The New Vehicle Limited Warranty and the Emissions Warranties described in this booklet apply to your vehicle if: • it was originally purchased through the Ford Export Operations Military Sales Program; or • it was originally sold or leased by Ford Motor Company or one of its - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 10
similar accommodations to other owners of similar vehicles. As a condition of these warranties, you are responsible for properly using, maintaining, and caring for your vehicle as outlined in your Owner's Manual. Ford recommends that you maintain copies of all maintenance records and receipts for - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 11
private attorney general, a member of a class of claimants or in any other representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an implied warranty - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 12
NEW VEHICLE LIMITED WARRANTY also applies to the EMISSIONS WARRANTIES described on pages 17-31. Ford participates in the BBB AUTO LINE warranty dispute resolution program. You may resolve your dispute - although the program is still available to you. For more information regarding the BBB AUTO LINE - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 13
? (pages 8-12) ➡ What is Not Covered? (pages 12-15) WHAT IS COVERED? Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. Under your New Vehicle Limited Warranty if: - your Ford vehicle is properly operated and maintained, and 8 - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 14
processes and such defects could result in the need for repairs. For this reason, Ford provides the New Vehicle Limited Warranty in order to remedy any such defects that result in vehicle part malfunction or failure during the warranty period. The remedy under this written warranty, and - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 15
's tire warranty with the owner literature supplied with your vehicle. You have the option of having a tire warranty repair performed by the tire manufacturer's authorized service center. If you go to a tire service center for a repair covered by the New Vehicle Limited Warranty, you may be - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 16
extended coverage period: the engine, cylinder block, heads and all internal parts, intake and exhaust manifolds, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel system (excluding fuel lines, fuel tank and frame mounted fuel conditioning module sometimes referred to - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 17
vehicle, tampering with the emissions systems or with the other parts that affect these systems (for example, but not limited to exhaust and intake systems) • the installation or use of a non-Ford Motor Company part (other than a certified emissions part) or any part (Ford or non-Ford) designed 12 - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 18
New Vehicle Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. See your Owner's Manual. Some examples of maintenance and normal wear are: • oil changes - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 19
Ford will replace or adjust certain maintenance items when necessary, free of charge during a limited period: • Wiper blade replacements will be provided during the first six months in service other software problems) Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal wear or - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 20
important information about ambulance conversions (page 36) • Aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership, may not be covered by the New Vehicle Limited Warranty. Any damage caused to Ford components due to the failure of aftermarket - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 21
). Under this program, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles • Flat tire change (vehicle must have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to 2 gal. gas, 5 gal. diesel - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 22
This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 23
will not be charged for diagnosis, repair, replacement, or adjustment of parts containing an emissions-related defect. Applicable parts are listed under What is Covered? on pages 20-21. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 24
your vehicle according to the instructions on proper care in the Owner's Manual and this booklet. • Your vehicle fails to conform, during the warranty coverage period, to the applicable national EPA standards, as determined by an EPA approved inspection and maintenance program. • You are subject to - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 25
your vehicle if these parts contain an emissions-related defect, they are covered by both the Emissions Defect Warranty and the Emissions Performance Warranty. • Air Flow Sensor • Fuel Filler Tube and Seal (non-diesel only) • Air/Fuel Feedback Control System and Sensors • Fuel Injection System • Air - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 26
replaced on a certain maintenance schedule: these parts remain under warranty until : (a) the first replacement time that is specified in your Owner's Manual; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 27
REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the emission warranty that Ford Motor Company provides for your vehicle under the emissions control warranty in of repair, and • Your vehicle is certified for sale in California as indicated on the vehicle emission control information label. 22 - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 28
of persons. Excludes incomplete trucks, trucks with a seating capacity either over twelve persons total or over nine persons rearward of the driver's seat, or trucks with an open cargo area of at least six feet of interior length): California, Connecticut, Delaware, Maine, Maryland, Massachusetts - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 29
, provided there has been no abuse, neglect, or improper maintenance of your vehicle. Your emission control system may include parts such as the carburetor or fuel injection system, the ignition system, catalytic converter, and the engine computer. Also included may be hoses, belts, connectors, and - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 30
listed in your owner's manual. Ford Motor Company recommends that you retain all receipts covering maintenance on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. You are responsible - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 31
and Switches • Powertrain Control Module (PCM)/Engine Control Module (ECM)* • Evaporative Emission Control System • Exhaust Gas Recirculation (EGR) System • Exhaust Manifold • Exhaust Pipe (Manifold to Catalyst) • Fuel Tank (non-diesel only) • Fuel Tank Pressure Control Valve • Idle Air Bypass - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 32
X X X X X X X X X X X X X X(2) X X Part Name Catalytic Converter Diesel Catalyst and Particulate Filter Assembly Diesel Exhaust Fluid Pressure Line Diesel Exhaust Fluid Tank Turbocharger Actuator Assembly Cam Timing Assembly Variable Camshaft Timing Kit Variable Camshaft Timing Housing (Right Hand - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 33
(4) Dash Panel & Headlamp Junction Wiring Assembly(4) Interior Wiring Assembly (4) Main Wiring Assembly (4) Rear Lamp Wiring Assembly (4) Fuel Sender Wiring Assembly (4) X X X X X X X X X X X X X X X X X X X X X X X X X X X (1) (2) (3) (4) for for for for non Eco-boost engine only EcoBoost Engine - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 34
maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner's Manual. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 35
Company dealer is not available, or if a Ford Motor Company dealer cannot perform warrantable repair(s) within 30 days of you bringing your vehicle to the dealer, repairs may be performed at any service establishment or by you using Ford equivalent replacement parts. Ford will reimburse you for - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 36
have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner's Manual. Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER ASSISTANCE If you are not satisfied - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 37
and equipped to conform at the time it left Ford's control with all applicable U.S. EPA Noise Control Regulations. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or system of the vehicle as manufactured by - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 38
MORE PROTECTION FOR YOUR VEHICLE You can get additional protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company and they provide: • additional benefits during the warranty period depending on the - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 39
may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts - mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 40
laws These state laws - sometimes called lemon laws - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written - 2014 Ford Explorer | Warranty Guide Printing 3 - Page 41
the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using a Ford vehicle without the Ford Ambulance Prep Package to produce an ambulance could result in elevated underbody temperatures, fuel overpressurization, and the risk of fuel expulsion
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2014 Model Year
Ford
Warranty
Guide
(Except F-650/750, Hybrid and Electric Vehicles)
EW7J 19T201 CA
|
August 2013
|
Third Printing
|
Warranty Guide
|
Litho in U.S.A.
fordowner.com
ford.ca