1996 GMC Jimmy Owner's Manual - Page 371

have with your vehicle can be handled by your selling or servicing dealer. Your dealer has the facility, trained technicians, special tools and up-to-date information to promptly address any issue which may arise. GMC Truck has empowered its dealers to make decisions and repair vehicles, and they are eagerto resolve your concern to your complete satisfaction. If your concern has not been resolved to your satisfaction, take the following steps: For help outside of the United States and Canada, call the following numbers as appropriate: a In Mexico: (525) 625-3256 a In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish) a In the U.S. Virgin Islands: 1-800-456-9994 a In the Dominican Republic: 1-800-75 1-4 135 STEP ONE-- Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the GMC Truck Consumer Relations Manager by calling 1-800-GMC-TRUCK ( 1-800-462-8782, Customer Assistance prompt.) In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). (English) or 1-800-75 1-4 136 (Spanish) a In the Bahamas: 1-800-389-0009 a In Bermuda, Barbados, Antigua and the British Virgin Islands: 1-800-534-0 122 a In all other Caribbean countries: 1-809-763- 13 15 a In other overseas locations, call GM North American Export Sales in Canada at 1-905-644-41 12 8-2