1996 GMC Safari Owner's Manual - Page 352

Your satisfaction and goodwill are important to your dealer and GMC Truck. Normally, any concern you may have with your vehicle can be handled by your selling or servicing dealer. Your dealer has the facility, trained technicians, special tools and up-to-date information to promptly address any issue which may arise. GMC Truck has empowered its dealers to make decisions and repair vehicles, and they are eagerto resolve your concern to your complete satisfaction. If your concern has not been resolved to your satisfaction, take the following steps: For help outside of the United 'Statesand Canada, call the following numbers as appropriate: 0 0 In Mexico: (525) 625-3256 In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish) In the U.S. Virgin Islands: 1-800-496-9994 In the Dominican Republic: 1-800-75 1-4 I35 (English) or 1-800-75 1-4 136 (Spanish) 0 0 0 0 In the Bahamas: 1-800-389-0009 STEP ONE -- Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO -- If after contactinga member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the GMC Truck Consumer Relations Manager by calling 1 -800-GMC-TRUCK (1 -800-462-8782, Customer Assistance prompt.) In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Bermuda, Barbados, Antigua and the British Virgin Islands: 1-800-534-0 122 In all other Caribbean countries: 1-809-763- 13 15 0 0 In other overseas locations, call GM North American Export Sales in Canada at 1-905-644-41 12. 8-2