2008 GMC Envoy Owner's Manual - Page 444

Calling For Assistance For prompt and efficient assistance when calling, please provide the following to the Roadside Assistance Representative: • Your name, home address, and home telephone number Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. GMC and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification. • Telephone number of your location • Location of the vehicle. • Model, year, color, and license plate number of the vehicle Scheduling Service Appointments When your vehicle requires warranty service, contact your dealer/retailer and request an appointment. By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience. If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions. If the dealer/retailer requests that you simply drop the vehicle off for service, you are urged to do so as early in the work day as possible to allow for the same day repair. • Odometer reading, Vehicle Identification Number (VIN), and delivery date of the vehicle • Description of the problem Towing and Road Service Exclusions Specifically excluded from Roadside Assistance coverage are towing or services for vehicles operated on a non-public roadway or highway, fines, impound towing caused by a violation of local, Municipal, State, Provincial, or Federal law, and mounting, dismounting or changing of snow tires, chains, or other traction devices. 7-10