2008 Lexus ES 350 Owners Manual - Page 507

IF YOU NEED ASSISTANCE Both Lexus and your Lexus dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern, please take the following steps to ensure the quickest possible response: Step 1 Discuss the situation with a dealership manager, such as the service manager or customer satisfaction manager. If necessary, ask the dealership owner or general manager for assistance. In most cases, a satisfactory solution can be reached at this step. Step 2 If the dealership does not address your concern to your satisfaction, call the Lexus Customer Satisfaction Department at (800) 25-LEXUS (800/255-3987). In Canada, call (800) 26-LEXUS (800/265-3987). In Mexico, call 95-1-310-328-2075. If you are hearing- or speechimpaired, call (800) 443-4999 (TDD). You may also write to us at: Lexus Customer Satisfaction Department P.O. Box 2991 Torrance, CA 90509-2991 Whether calling or writing, please provide the following information: • Vehicle identification number (located on the driver's side corner of the dashboard, under the window) • Current vehicle mileage • Name of your selling and servicing Lexus dealerships • Your day and evening telephone numbers Introduction 9 WARRANTY