2008 Lexus ES 350 Owners Manual - Page 508

IF YOU NEED ASSISTANCE Step 3 If your concern has still not been resolved to your satisfaction, Lexus offers additional assistance through: National Center for Dispute Settlement (NCDS) P.O. Box 457 Mt. Clemens, MI 48046 (866) 272-4872 Important: You must use NCDS prior to exercising rights or seeking remedies available to you through a court action pursuant to the MagnusonMoss Warranty Act. In addition, you must use NCDS if you are required to do so prior to exercising certain rights or seeking certain remedies available under the Lemon Laws of your state. See the Lemon Law Guide for specific requirements applicable in your state. However, if your state law permits and if you choose to exercise rights and seek remedies that are not created by the Act, you need not use NCDS. NCDS Arbitration What is the Dispute Settlement Program? This program consists of local professionals who are trained and experienced in arbitration. The arbitrator(s) appointed by NCDS will arbitrate your case by reviewing the facts you present; having the vehicle inspected, if necessary; and promptly rendering a fair and equitable decision. How much will it cost? The service is provided at no cost to you. It is part of Lexus' effort to promptly and equitably resolve your concerns. The decision-maker is an impartial third party. The decision of the arbitrator(s) is binding on Lexus but not on you. WARRANTY 10 Introduction