2008 Lexus ES 350 Owners Manual - Page 524

FEDERAL EMISSION CONTROL WARRANTY IF YOUR VEHICLE FAILS AN EMISSIONS TEST If your vehicle fails an EPA-approved emissions test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Lexus dealership and present a copy of the emissions test report. Also, take your maintenance records in case they are needed. If your claim qualifies for coverage, the dealership will repair your vehicle within 30 days (unless a shorter period is required by law). If your claim is denied, Lexus will notify you in writing of the reason within the same period. If we fail to do so, we will repair your vehicle free of charge. The only exceptions allowed are when you request or agree to a delay, or when a delay is caused by factors beyond the control of Lexus or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 37, "Obtaining Warranty Service." IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle's federal emission warranty coverage, please follow the steps described on pages 9-10. In the case of the Emission Performance Warranty, you may also request information from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are registered and operated in California or any state that adopts California emission warranty provisions are also covered by the California Emission Control Warranty (see page 28). Connecticut, Maine, Massachusetts, Pennsylvania, Rhode Island and Vermont are the other states to which the California Emission Control Warranty currently applies. WARRANTY 26 Your Warranties in Detail