2013 Lexus RX 350 Warranty and Services Guide

2013 Lexus RX 350 Manual

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  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 1
    201 3 RX 350 WARRANTY AND SERVICES GUIDE Owner Amenities | Warranty Information | Maintenance Requirements
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    AUTHORIZED DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987.
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    or 5,000 miles, whichever comes first. See page 44 for details. Dealership Service Department: Your service department is committed to helping you keep your Lexus performing at its best. Your dealer will provide you with the department's hours of operation, appointment procedures and information
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    History ...7 Vehicle Service Agreements ...7 Body Repairs ...7 The Smart Key ...8 WARRANTY INFORMATION Introduction If You Need Assistance ...9 The Lexus Commitment ...14 Warranty Coverages at a Glance ...15 Your Warranties in Detail General Warranty Provisions ...16 New Vehicle Limited Warranty
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    ...37 MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance ...39. Maintenance and Lexus Warranty Coverage ...40 Lexus Dealership Service ...4 1 General Maintenance and Regular Use ...42 Scheduled Maintenance Log Determining Your Maintenance Interval: Months vs. Mileage
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    AMENITIES To help ensure that your ownership experience is pleasant, convenient and trouble-free, Lexus provides you with a variety of complimentary services. These services are described on the following pages. Other valuable owner benefits are described in the section entitled "Other Benefits
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    floor mat • Road-test vehicle If you do the majority of your driving under certain special operating conditions, additional items are included in this service. See the "12 Months or 10,000 Miles" chart on page 48. Travel Protection Lexus will reimburse for a rental car for up to five days and for
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    Canada. Assistance is administered through the American Automobile Association. Services Provided • Roadside services such as battery jump-start, tire change, fuel created exclusively for Lexus owners. Benefits include roadside assistance coverage, a trip-planning service and discounts on travel and
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    Lexus technician. If you'd like to know more about Lexus quality-control procedures, ask a Lexus dealership service consultant. cost of Lexus vehicle service agreements are available with a variety of coverage options. A Lexus dealership sales consultant can help you select the plan that's best
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    Lexus dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high-security key service. Keeping the Key Safe Replacing a Smart Key may be costly the push-button start switch and controls the engine immobilizer. The mechanical key can be removed from
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    Lexus dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern, please take the following steps to ensure the quickest possible response: Step 1 Discuss the situation with a dealership manager, such as the service
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    remedies available under the Lemon Laws of your state. See the Lemon Law Guide for reviewing the facts you present; having the vehicle inspected, if necessary; and promptly rendering a fair and equitable decision. How much will it cost? The service is provided at no cost to you. It is part of Lexus
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    years or 50,000 miles from the vehicle's in-service date, whichever is earlier; or 2) the applicable provision of the Lexus New Vehicle Limited Warranty. However, NCDS will not arbitrate 1) claims involving a vehicle used primarily for commercial purposes unless the Lemon Laws of your state cover
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    customer claim form, please provide NCDS with the following information: • Vehicle year, make, model, VIN, mileage and date of purchase. • A brief description of your complaint and the actions you have taken to resolve it. • What action or remedy you believe would resolve your problem will review the
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    based on what the arbitrator(s) believe to be fair and equitable after applying the appropriate legal standards. Remedies include but are not limited to repairs; reimbursement for repairs and incidental expenses, such as towing costs be changed without notice. Contact the Lexus Customer Satisfaction
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    mind throughout your ownership experience. along with an unparalleled commitment from Lexus to ensuring your satisfaction. You can be confident - as we are - that you'll enjoy owning your Lexus as much as you enjoy driving it. This section of the Warranty and Services Guide describes the terms of
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    WARRANTY COVERAGES AT A GLANCE WARRANTY Introduction 15
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    . Which Vehicles Are Covered These warranties apply to 2013 model-year Lexus RX 350 models registered and normally operated in the United States, U.S. territories and Canada. Warranty coverage is automatically transferred at no cost to subsequent vehicle owners. Repairs Made at No Charge
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    GENERAL WARRANTY PROVISIONS Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied
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    Cylinder block and head and all internal parts, timing belt and cover, flywheel, oil pan, water pump, fuel pump, engine mounts, engine control computer, seals and gaskets. This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied
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    NEW corrosion, see the section entitled "Service Procedures and Specifications - Body" in the Owner's Manual. This warranty does not cover Lexus Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Lexus
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    NEW cost of transportation, telephone calls and lodging; the loss of personal or commercial property; and the loss of pay or revenue. WARRANTY 20 Maintenance Expense* Normal maintenance services such as engine determined. *Lexus provides the first two scheduled maintenance services at no charge.
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    NEW VEHICLE LIMITED WARRANTY DISPUTE RESOLUTION Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is the exclusive remedy under this warranty or any implied warranty. Lexus Lemon Law Guide located in your vehicle. WARRANTY 21 Your Warranties in Detail
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    Lexus warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale applicable emissions standards as determined by an EPA-approved emissions test. • This failure or 24,000 miles from the vehicle's in-service date, whichever occurs first. Additionally, components
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    in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty system • Deceleration control system WARRANTY • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body -
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    and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys, belts and idlers WARRANTY • Fuel filler cap • Fuel tank • Sealing gaskets and devices • Vapor liquid separator Exhaust Gas Recirculation (EGR) System • EGR gas temperature sensor • EGR valve • Associated parts Ignition
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    performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus will not deny a warranty claim solely because you do into your vehicle's emission control systems, Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems. Warranty coverage
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    EPA-approved emissions test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Lexus Lexus or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 37, "Obtaining Warranty Service , New Jersey
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    have performed all emission control system preparations required by Lexus prior to the sale of the vehicle as set forth in Lexus' current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 miles
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    CARB) and Lexus are pleased to explain the emission control system warranty for your 2013 vehicle. In California, new motor vehicles must be designed, built and may include parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses
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    Manual and this guide. Lexus recommends that you retain all receipts covering maintenance on your vehicle, but Lexus for presenting your vehicle to a Lexus dealership as soon as a problem exists. The warranty repairs should be you should contact the Lexus Customer Satisfaction Department at (800)
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    O-ring Air/Fuel Metering System • Engine control computer (engine control module) • Fuel delivery pipe • Throttle body • Transmission control computer (transmission control module) Air Induction System • Intake manifold and intake air surge tank Catalyst System • Exhaust center pipe (including
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 33
    • Fuel tank Ignition System • Crank position sensor • Knock sensor Other Parts Used in Systems Listed • Transmission solenoid • Wire transmission (including temperature sensor) You are responsible for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus will
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    REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement
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    your vehicle's California emission warranty coverage, please follow the steps described on pages 9-10. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division P.O. Box 8001 El Monte, CA 91734-8001 (800) 242-4450 WARRANTY Your
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    .) Your Lexus dealer may also be able to assist you in obtaining warranty service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive Nashville
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    AND MAINTENANCE GENERAL INFORMATION You are responsible for ensuring that your Lexus is operated and maintained according to the instructions in the Owner's Manual and the "Maintenance Information" section of this guide. You should keep detailed records of vehicle maintenance, since under some
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    the highest standards of quality, durability and performance. They are also designed to fit your vehicle's exact specifications. WARRANTY 36 Your Lexus dealership maintains an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs. And because it is linked electronically to
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    requirements. If your vehicle is inoperable or unsafe to drive and there is no Lexus dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Lexus will reimburse you for any of the repairs that are
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    OBTAINING WARRANTY SERVICE warranted parts at the manufacturer's suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus' recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for
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    , safety and reliability from your Lexus. It can also enhance your vehicle's resale value. This section of the Warranty and Services Guide is designed to help you make sure your vehicle receives proper and timely maintenance. It includes factory-recommended maintenance guidelines as well as logs
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    in the scheduled maintenance log. These additional services are not required to maintain your warranty coverage. Ask your dealer for an explanation of any recommended maintenance not included in the scheduled maintenance log. For a complete description of Lexus warranty coverages, see pages 16-33 of
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    ensure that your vehicle receives first-quality service and factoryauthorized parts, Lexus recommends having maintenance performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987
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    In addition to scheduled maintenance, your Lexus requires ongoing general maintenance such as fluid checks and visual inspections. The recommended guidelines for inspections are listed below. Please refer to the "Maintenance" section of the Owner's Manual for a detailed description of inspection
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    in a circular motion. Wipe off any excess cleaner with a clean cloth. If any dirt remains, repeat process. Best results are obtained by keeping the carpet as dry as possible. When Cleaning the Exterior • Working from top to bottom, apply lots of low-pressure water to the body, wheel wells and
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    : Months vs. Mileage Lexus recommends obtaining scheduled maintenance for service. These special operating conditions, which put added demands on a vehicle, include: • Driving on delivery use If you drive primarily under any of the conditions noted, you should replace the engine oil and oil filter
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    of the Specifications chapter in your Owner's Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the six-month/5,000-mile scheduled maintenance service. Programming of some Lexus Personalized Settings requires special equipment and may be
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    first. To obtain this service, contact your Lexus dealership. Your complimentary service will include these items: • Replace engine oil with 0W-20 oil you do the majority of your driving under certain special operating conditions, additional items are included in this service. See the "12 Months or
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    SCHEDULED MAINTENANCE LOG NOTES MAINTENANCE Scheduled Maintenance Log 47
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    J Re-torque nuts and bolts of drive shaft (AWD) MAINTENANCE Date: _____ Mileage: _____ 1This service, excluding maintenance required for special operating conditions, is complimentary when performed by an authorized Lexus dealership. 2This service is complimentary when performed by an authorized
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    -and-pinion assembly ___Rear differential oil (AWD) ___Steering linkage and boots ___Transfer case oil (AWD) Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace
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    loading: J Re-torque nuts and bolts of drive shaft (AWD) J Tighten nuts and bolts on chassis Driving on roads on which road salt has been applied not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil
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    J Re-torque nuts and bolts of drive shaft (AWD) J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Inspect the following: ) ___Exhaust pipes and mountings ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap gasket
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    of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 55
    -and-pinion assembly ___Rear differential oil (AWD) ___Steering linkage and boots ___Transfer case oil (AWD) Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace
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    loading: J Re-torque nuts and bolts of drive shaft (AWD) J Tighten nuts and bolts on chassis Driving on roads on which road salt has been applied not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 57
    J Re-torque nuts and bolts of drive shaft (AWD) J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Replace Smart Key battery ___Exhaust pipes and mountings ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap gasket
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 58
    of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 59
    -and-pinion assembly ___Rear differential oil (AWD) ___Steering linkage and boots ___Transfer case oil (AWD) Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 60
    loading: J Re-torque nuts and bolts of drive shaft (AWD) J Tighten nuts and bolts on chassis Driving on roads on which road salt has been applied not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 61
    J Re-torque nuts and bolts of drive shaft (AWD) J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Replace Smart Key battery ___Exhaust pipes and mountings ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap gasket
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 62
    not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and bolts of drive shaft (AWD) 120 Months or 100,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Replace engine coolant (see
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 63
    -and-pinion assembly ___Rear differential oil (AWD) ___Steering linkage and boots ___Transfer case oil (AWD) Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 64
    loading: J Re-torque nuts and bolts of drive shaft (AWD) J Tighten nuts and bolts on chassis Driving on roads on which road salt has been applied not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 65
    filter J Re-torque nuts and bolts of drive shaft (AWD) J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Replace Smart Key battery J ___Exhaust pipes and mountings ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 66
    not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and bolts of drive shaft (AWD) 156 Months or 130,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Inspect engine coolant (see
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 67
    -and-pinion assembly ___Rear differential oil (AWD) ___Steering linkage and boots ___Transfer case oil (AWD) Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 68
    loading: J Re-torque nuts and bolts of drive shaft (AWD) J Tighten nuts and bolts on chassis Driving on roads on which road salt has been applied not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 69
    Re-torque nuts and bolts of drive shaft (AWD) J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Replace engine coolant (see page 70) ___Exhaust pipes and mountings ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 70
    Conditioner Filter Replace at specified intervals. More frequent replacement may be required when driving in dusty conditions, heavy traffic areas, urban areas, desert areas or dirt roads. Refer to your Owner's Manual for service details. Axle Shaft Boots Check the axle shaft boots and clamps for
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 71
    immediately by a qualified technician. Refer to your Owner's Manual for fluid specifications. Drive Belt Inspect for cracks, excessive wear and oiliness. Check use the driver's floor mat designed specifically for the model and model year of your vehicle, such as Lexus Genuine floor mats. • Always
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    is the best choice for good fuel economy and good starting in cold weather. If SAE 0W-20 is not available, SAE 5W-20 may be used; however, it must be replaced with SAE 0W-20 at the next oil change. See your Lexus dealer for oil specifically formulated for your vehicle's engine. For instructions on
  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 73
    replace parts as necessary. Fuel Tank Cap Gasket Visually inspect While driving the vehicle, check for proper operation of engine, transmission new plugs of the same type as originally equipped (see your Owner's Manual ). A qualified technician should perform this operation. To ensure optimum engine
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    should be replaced by a qualified technician following procedures in Lexus service and repair publications. Transfer Case Oil Check for correct oil qualified technician. For correct oil, refer to your Owner's Manual. Transmission The transmission and transmission fluid are a completely sealed
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    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number MAINTENANCE Scheduled Maintenance Log 73
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    , 21 Drive belt ...48-67*, 69 Drive shaft ...48-67*, 69 Driver's floor mat ...48-67*, 69 Emergency repairs ...37-38 Engine air filter ...48-67*, 69 Engine coolant ...42, 48-67*, 70 Engine oil and filter ...42, 48-67*, 70 Exhaust pipes and mountings ...48-67*, 70 Fuel lines and connections, fuel tank
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    Lexus Personalized Settings ...1, 4, 45 Loaner vehicle ...5 Maintenance As related to warranty coverage ...25, 29, 31, 35, 40 Complimentary first and second services Oil change ...48-67*, 70 Owner responsibilities ...25, 29, 31, 35-38 Parts replacement ...7, 16, 25, 32, 36 Pre-delivery service ...1
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    Timing chain ...72 Tire inspections ...42 Tire rotation ...48-67*, 72 Tire-pressure warning sensors ...72 Tires, warranty coverage ...34 Transfer case oil ...48-67*, 72 Transmission ...48-67*, 72 Travel protection ...5 Warranty coverages Basic ...18 California Emission Control ...28-33 Corrosion
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  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 80
    If your name or address has changed or if you purchased your Lexus as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Lexus to contact you with important product or safety updates concerning your vehicle. If there is no longer
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  • 2013 Lexus RX 350 | Warranty and Services Guide - Page 82
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2013
RX 350
WARRANTYANDSERVICESGUIDE
OwnerAmenities
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WarrantyInformation
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MaintenanceRequirements