2000 Lincoln Town Car Warranty Guide 3rd Printing
2000 Lincoln Town Car Manual
2000 Lincoln Town Car manual content summary:
- 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 1
or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Lincoln Customer In Canada: Ford Motor Company Customer Assistance Centre of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J 5B4 1-800-565-3673 (FORD) In Puerto Rico - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 2
- 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 3
Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2000-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? What Is Not Covered? 4. IN ADDITION ...Tires Roadside Service (United States, Puerto Rico, And U.S. Virgin Islands) Transportation Assistance 5. FEDERAL - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 4
? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. DISPUTE SETTLEMENT BOARD 10. STATE WARRANTY ENFORCEMENT LAWS 11. IMPORTANT INFORMATION ABOUT TOWN CAR LIMOUSINE CONVERSIONS 16 16 17 18 20 21 24 25 26 27 - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 5
to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized to service Lincoln vehicles. Certain warranty the warranty coverages that apply to your 2000-model Lincoln vehicle. If you bought a previously owned 2000-model vehicle, you are eligible for - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 6
an eligible U.S. owner, you may use - at no cost the services of the Dispute Settlement Board. The Board is a panel of impartial individuals who resolve disputes. For details, see Dispute Settlement specified in the Service Guide will invalidate warranty coverage on parts affected by the lack of 2 - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 7
work is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln-Mercury dealership, or Ford or Lincoln-Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 8
3. The new vehicle limited warranty for your 2000-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have are an eligible U.S. owner and have a warranty concern unresolved by your dealer, you may use the services of the Dispute Settlement Board (see page 25). 4 - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 9
for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION 4/50,000 5/50,000 5/UNLIMITED The measure - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 10
repair, replace, or adjust all parts on your vehicle (except tires) that are defective in factory-supplied materials or workmanship. Items or conditions that are warrants your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 11
begins at the warranty start date and covers body sheet metal panels against corrosion due to a defect in factory-supplied materials or does not cause holes - and is not the result of usage and/or environmental conditions - coverage lasts for four years or 50,000 miles, whichever occurs first. For - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 12
Maintenance Your New Vehicle Limited Warranty does not cover damage caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong part, fuel, oil, lubricants or fluids. See the Owner Guide for correct fluid types and levels, and consult the Scheduled Maintenance - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 13
Maintenance Guide are oil changes oils, lubricants, other fluids oil/air filters brake linings/pads tire rotation cleaning/polishing wiper blades clutch linings engine tune-up Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 14
Vehicle Assurance Company will replace the tire. ROADSIDE SERVICE ASSISTANCE (UNITED STATES, Bumper to Bumper Coverage has ended - and if the problem is covered by another Ford warranty - Ford will units that must be towed because a covered part has failed during the Bumper to Bumper Warranty period, - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 15
TRANSPORTATION ASSISTANCE Alternate transportation in the form of shuttle service, service loaner, or a rental car allowance is available for warranty service under the Lincoln Commitment Program. Please consult with your dealership for details. 11 - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 16
for California emissions warranty as defined in Section 6 of this guide. These warranties comply with Federal requirements and are: • IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts Certain Emissions Parts* 4/50 - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 17
emissions control unit (PCM) • onboard emissions diagnostic device Under Emissions Performance Warranty Coverage, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: 13 - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 18
to the instructions on proper care in the Owner Guide, the Scheduled Maintenance Guide, and this vehicle if: • the vehicle is tested at high altitude, but is certified to meet standards only Parts Covered by Emissions Warranties • Air Flow Sensor • Air/Fuel Feedback Control System and Sensors • Air - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 19
until : (a) the first replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Lincoln dealer maintains a complete list of parts covered by emissions - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 20
Warranties for California Vehicles TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Short-Term Warranty Long-Term 000 * These specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 21
adjustments will be made by Ford to ensure that your Lincoln passes the inspection. This is your emission control system PERFORMANCE WARRANTY. 2. If any emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your short-term emission control system - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 22
State of California Air Resources Board Mobile Source Operations Division P.O. Box 8001 El Monte, California 91731-2990 WHAT IS COVERED? The parts listed on page 19 are covered by the long-term Emissions Defect Warranty that applies to every California 2000-model Lincoln vehicle. Your Lincoln dealer - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 23
Manifold - Left Exhaust Manifold - Right Exhaust Manifold Gasket Fuel Tank Intake Manifold DEFECT 7/70* X X X X X X *These specific parts were selected on the basis of their estimated replacement costs at the time the California Air Resources Board certified your vehicle for sale in California. 19 - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 24
with components on the List of Parts. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 25
coverage, under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emission warranties, take your vehicle to any Lincoln dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 26
Company will reimburse you for the repair expenses, not to exceed: (a) the manufacturer's suggested retail price for all warranted parts that are replaced; and (b) the labor charges (based on the manufacturer's recommended time allowance for the warranty repair and the geographically appropriate - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 27
covered emission failures caused by properly installed Ford parts or non-Ford parts that have been "certified" by the U.S. instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 28
FOR YOUR VEHICLE You can get more protection for your new Lincoln vehicle by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is an extended service contract backed by Ford Motor Company or Ford Motor Service Company. It provides: • protection against repair costs after your Bumper to - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 29
Board, an informal, cost-free alternative process for resolving disputes. A warranty by state law, before pursuing replacement or repurchase remedies provided by certain the United States. For details, please refer to your Owner Guide. For a brochure/application, speak to your dealer or write - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 30
laws - sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws written notification to: Ford Motor Company Lincoln Customer Assistance Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, MI 48121 - 2000 Lincoln Town Car | Warranty Guide 3rd Printing - Page 31
extended beyond 120Љ (237.7Љ total wheelbase) or in a manner that results in a Gross Vehicle Weight Rating (GVWR) exceeding 7,100 pounds. If a Lincoln Town Car limousine is NOT equipped with the Limousine Builder's Package (418) option or it is equipped with the Limousine Builder's Package (418) but
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Your satisfaction is our #1 goal. If you have questions or concerns with your
vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager
or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level, please
contact the Lincoln Customer Assistance Center.
In the United States:
Ford Motor Company
Lincoln Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Assistance Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5B4
1-800-565-3673 (FORD)
Outside the U.S. or Canada:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Assistance Center
Bin Khedia Bldg. Opp Dubui Crk.
3rd Floor, Office 301
Dubai, United Arab Emirates
Telephone: 971-4-326084
Fax: 971-4-327299
E-Mail: [email protected]