2002 Lincoln Continental Warranty Guide 2nd Printing
2002 Lincoln Continental Manual
2002 Lincoln Continental manual content summary:
- 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 1
, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Lincoln Customer Relationship Center. In the United States: Ford Motor Company Lincoln Customer Relationship Center 16800 Executive Plaza - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 2
- 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 3
Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2002-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service (United - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 4
? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. DISPUTE SETTLEMENT BOARD 10. STATE WARRANTY ENFORCEMENT LAWS 11. IMPORTANT INFORMATION ABOUT TOWN CAR LIMOUSINE CONVERSIONS 17 17 18 19 21 22 25 26 27 28 - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 5
your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized to service Lincoln vehicles. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 6
day it is first put into service (for example, as a dealer Guide and a Scheduled Maintenance Guide which indicate the scheduled maintenance required for your vehicle. Proper maintenance guards against major repair Ford engineering specifications. (Certain parts have limited warranty coverage if - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 7
receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer a special adjustment program to pay all or part of the cost of certain repairs - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 8
this vehicle outside the United States, U.S. Federalized Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If this happens, be sure to save the paid - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 9
warranty for your 2002-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Neither Ford or Ford Motor Vehicle Assurance - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 10
IN SERVICE/MILES DRIVEN BUMPER TO BUMPER* SAFETY RESTRAINT SYSTEM CORROSION (Perforation only) 4/50,000 5/50,000 5/UNLIMITED * Certain parts also are Warranty coverage is provided by Ford Motor Company or Ford Motor Vehicle Assurance Company, a subsidiary of Ford Motor Company. These coverages - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 11
period, authorized Ford Motor Company dealers will repair, replace, or adjust all parts on your vehicle that are defective in factory-supplied materials or workmanship. In addition, authorized Ford Motor Company dealers will replace the following wear items for three years in service or 36,000 - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 12
years or 50,000 miles, whichever occurs first. During this coverage period, Ford Motor Company or Ford Motor Vehicle Assurance Company warrants your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or workmanship. Corrosion Coverage - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 13
with the emissions systems, or with other parts that affect these systems • disconnecting or parts and labor needed to maintain the vehicle. You, as the owner, are responsible for these items. Examples from the Scheduled Maintenance Guide are oil changes oils, lubricants, other fluids oil/air - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 14
tire repair Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle, for example, parts (including glass) installed by body builders or manufacturers other than Ford, or damage to Ford Town Car Limousine conversions (page 28). • any other Lincoln - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 15
will cover towing to the nearest Ford Motor Company dealership. TRANSPORTATION ASSISTANCE Alternate transportation in the form of shuttle service, service loaner, or a rental car allowance is available for warranty service under the Lincoln Commitment Program. Please consult with your dealership - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 16
If you have purchased or leased a 2002-Model Lincoln Town Car equipped with the 418 Limousine Builder's Package converted into a limousine or six-door professional Funeral car by a Lincoln Qualified Vehicle Modifier, your Town Car is eligible for the Lincoln Limousine Limited Warranty coverage for - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 17
shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts Certain Emissions Parts* 4/50 - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 18
this section. Under the Emissions Performance Warranty, Ford Motor Company also provides coverage, including labor and diagnosis, for eight years or 80,000 miles (whichever occurs first) for the following emissions parts, if you meet the conditions listed below in this section. • catalytic converter - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 19
, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 20
Diagnostic (OBD) System • PCV System and Oil Filler Cap Powertrain Control Module Secondary Air Injection System Spark Control Components Spark Plugs and Ignition Wires Throttle Air Control Bypass Valve • Throttle Body Assembly (MFI) Important information about List of Parts Also covered by - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 21
This chart shows the coverage Ford Motor Company provides under the California Vehicles TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Short-Term specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 22
and adjustments will be made by Ford to ensure that your Lincoln passes the inspection. This is your emission control system PERFORMANCE WARRANTY. 2. If any emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your short-term emission control - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 23
your vehicle to a Lincoln dealer as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. As the vehicle owner, you should also be aware that Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed due - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 24
COVERAGE FOR 2002-MODEL LINCOLN VEHICLES UNDER LONG-TERM DEFECTS WARRANTY (Coverage for Up to 7 Years/70,000 Miles, Whichever First Occurs) Part Name Anti-Lock Brake System (ABS) Module Cam Timing Assembly Catalytic Converter Exhaust Manifold-Left Exhaust Manifold-Right Exhaust Manifold Gasket - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 25
is specified in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific parts that are covered by the - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 26
for denying your claim. If you fail to receive this notice, Ford will perform the warranty repair for you free of charge. HOW DO I HANDLE EMERGENCY REPAIRS? If your vehicle needs an emergency repair on emission-related parts, and a Lincoln dealer is not available - so that you must have covered - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 27
that are not equivalent to Ford parts, your vehicle's emissions control systems may not work as effectively, and you may jeopardize your emissions warranty coverage. NOTE: FEDERAL WARRANTY ONLY The maintenance, replacement, or repair of emissions control devices or systems, the cost of which is - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 28
coverage. To have repairs made under this warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 29
FOR YOUR VEHICLE You can get more protection for your new Lincoln vehicle by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is an extended service contract backed by Ford Motor Company or Ford Motor Service Company. It provides: • benefits during the warranty period depending upon the - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 30
resolving warranty disputes. You may apply to the Board if you are an eligible owner of a Ford Motor Company vehicle in the United States. For details, please refer to your Owner Guide. For a brochure/application, speak to your dealer or write to: Dispute Settlement Board P.O. Box 5120 Southfield - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 31
. (This will give us the opportunity to make any needed repairs before you pursue the remedies provided by your state's law.) In other state law, Ford Motor Company requests that you give us the written notice. Send your written notification to: Ford Motor Company Lincoln Customer Relationship - 2002 Lincoln Continental | Warranty Guide 2nd Printing - Page 32
of QVM's, e-mail www.certifiedlimo.com or call 1-800-34-FLEET. Lincoln Town Cars are suitable for limousine conversions only if equipped with the Ford Limousine Builder's Package (418) option. The wheelbase on Lincoln Town Cars with the Limousine Builder's Package (418) may NOT be extended beyond
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Your satisfaction is our #1 goal. If you have questions or concerns with your
vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager
or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level, please
contact the Lincoln Customer Relationship Center.
In the United States:
Ford Motor Company
Lincoln Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Relationship Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5B4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower, 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-mail: [email protected]