2003 Lincoln Navigator Warranty Guide 4th Printing
2003 Lincoln Navigator Manual
2003 Lincoln Navigator manual content summary:
- 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 1
Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Lincoln Customer Relationship Center Company of Canada, Limited Customer Relationship Centre P.O. Box 2000 Oakville, Ontario L6J 5B4 1-800-565-3673 ( - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 2
- 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 3
Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2003-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service (United States, Puerto Rico, And U.S. Virgin Islands) 5. FEDERAL REQUIREMENTS FOR EMISSIONS - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 4
Warranty Coverage Explanation Of California Emissions Warranties What Is Covered? What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. DISPUTE SETTLEMENT BOARD 10. STATE WARRANTY ENFORCEMENT - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 5
vehicle. If you bought a previously owned 2003-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems (pages 13-24). Ford Motor Vehicle Assurance - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 6
front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the Dispute Settlement Board. The Board is a panel the materials used meet Ford engineering specifications. (Certain parts have limited warranty coverage if replacement is needed 2 - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 7
WARRANTY REPAIRS? You will not be charged for covered warranty repairs made during the warranty periods for Bumper to Bumper, Safety Restraint, Corrosion, or Emissions Coverage. Some states may have mandated alternate time coverage periods for parts of your vehicle (e.g. seatbelts). Some states and - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 8
was originally purchased through the Ford Worldwide Direct Marketing Operations Military Sales Program; or • it was originally sold or leased by you may have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 9
vehicle limited warranty for your 2003-model vehicle Your NEW warranties are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period provided by state law you may use the services of the Dispute Settlement Board (see page 26). 5 - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 10
Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER* SAFETY RESTRAINT SYSTEM CORROSION (Perforation only) 4/50,000 5/50,000 5/UNLIMITED * Certain parts also are covered for 3 years or 36,000 miles (whichever occurs first) if replacement is needed because of normal wear - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 11
clutch disc • engine belts and hoses • brake pads and linings • wiper blades Your New Vehicle Limited Warranty does not cover the replacement of any other parts not listed above if required due to the failure caused by normal wear and tear. Other items or conditions that are not covered by the New - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 12
if the corrosion causes perforation (holes) in body sheet metal panels. If corrosion does not cause perforation (holes), and is not the result of usage and/or environmental conditions, paint damage is covered under the terms of the Bumper to Bumper Warranty (4 years or 50,000 miles, whichever - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 13
and (2) parts and labor needed to maintain the vehicle. You, as the owner, are responsible for these items. Examples from the Scheduled Maintenance Guide are oil changes oils, lubricants, other fluids oil/air filters brake linings/pads cleaning/polishing tire rotation clutch linings engine tune-up - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 14
snow or mud), improper mounting or dismounting is not covered. Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle, for example, parts (including glass) installed by body builders or manufacturers other than Ford, or damage - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 15
towing after Bumper to Bumper Coverage has ended, Ford can arrange roadside assistance and charge your credit card unless the problem is covered by another because a covered part has failed during the Bumper to Bumper Warranty period, Ford will cover towing to the nearest Ford Motor Company dealership - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 16
leased a 2003-Model Lincoln Town Car equipped with the 418 Limousine Builder's Package converted into a limousine or six-door professional Funeral Card that was given to you when you took delivery of your 2003-Model Lincoln Limousine for details of the Lincoln Limousine Limited Warranty. See - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 17
TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts Certain Emissions Parts* 4/50,000 8/80,000 2/24,000 8/80,000 * Catalytic converters, electronic emissions control unit, and onboard emissions - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 18
EPA regulations. • you will not be charged for repair, replacement, or adjustment of defective emissions-related parts listed under What is Covered the following emissions parts, if you meet the conditions listed below in this section. • catalytic converter • electronic emissions control unit (PCM) - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 19
System • Catalytic Converter • Controls for Deceleration • Electronic Engine Control Sensors and Switches • Electronic Ignition System • Evaporative Emissions Control System • Exhaust Gas Recirculation (EGR) System • Exhaust Manifold • Exhaust Pipe (Manifold to Catalyst) • Fuel Filler Cap - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 20
• Fuel Tank • Idle Air Control (IAC) Valve • Ignition Coil and/or Control Module • Intake Manifold • MIL/On-Board Diagnostic (OBD) System • PCV System and Oil Filler Cap Powertrain Control Module Secondary Air Injection System Spark Control Components Spark Plugs and Ignition Wires Throttle Air - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 21
50,000 * These specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California. For full details about coverage under California requirements for emissions control, see: ➡ Defects Warranties - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 22
vehicle. Your emission control system may include parts such as the carburetor or fuel injection system, the ignition system, catalytic converter, and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Ford - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 23
the Lincoln Customer Relationship Center at 1-800-521-4140 or the California Air Resources Board at: State of California Air Resources Board Mobile Source Operations Division P.O. Box 8001 El Monte, California 91731-2990 WHAT IS COVERED? The parts listed on page 20 are covered by the long-term - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 24
Runner Cam Timing Assembly Catalytic Converter Exhaust Manifold Gasket Exhaust Manifold - Left Exhaust Manifold - Right Fuel Injector Fuel Supply Manifold Fuel Injection System Wiring Fuel Tank Intake Manifold Transmission Harness Connector 1) Aviator 2) Town Car 3.0L X X Engine Size 3.9L 4.6L - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 25
, connectors, fuel lines, and wiring harnesses that are used with components on the List of Parts. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 26
requirements HOW DO I GET WARRANTY SERVICE? To get service under your emission warranties, take your vehicle to any Lincoln dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 27
, and you may jeopardize your emissions warranty coverage. NOTE: FEDERAL WARRANTY ONLY The maintenance, replacement, or repair of emissions control devices or systems, the cost of which is not covered by the warranties, can be performed by any automotive repair establishment or individual using non - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 28
will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the front page of this booklet - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 29
the plan you purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items); and • protection against repair costs after your Bumper to Bumper Warranty expires You may purchase Ford ESP from any Ford Motor Company dealer or see our website at Ford-Esp.com. There are - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 30
-step procedure outlined on the front page of this booklet. However informal, cost-free alternative process for resolving disputes law, before pursuing replacement or repurchase remedies provided Guide. For a brochure/application, speak to your dealer or write to: Dispute Settlement Board P.O. Box - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 31
These state laws - sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary to: Ford Motor Company Lincoln Customer Relationship Center 16800 Executive Plaza Drive P.O. Box 6248 Dearborn, MI 48121 27 - 2003 Lincoln Navigator | Warranty Guide 4th Printing - Page 32
exceeds 7,100 pounds then the New Vehicle Limited Warranty is voided, any Ford Extended Service Plan (ESP) contract is voided, applicable Emissions Warranties may also be voided, in-use compliance). Any other Lincoln vehicles converted to limousines will void the New Vehicle Limited Warranty. 28
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Your satisfaction is our #1 goal. If you have questions or concerns with your
vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager
or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level, please
contact the Lincoln Customer Relationship Center.
In the United States:
Ford Motor Company
Lincoln Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company of Canada,
Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario L6J 5B4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower, 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-mail: [email protected]