2010 Lincoln Town Car Warranty Guide 4th Printing
2010 Lincoln Town Car Manual
2010 Lincoln Town Car manual content summary:
- 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 1
2005 MODEL 2010 MODELYEAR YEARWARRANTY WARRANTY GUIDE GUIDE warranty guide 2010 MODEL YEAR - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 2
390-0804 E-mail: [email protected] In Middle East: Ford Middle East & North Africa Customer Relationship Center API World Tower, 17th Floor Sheikh Zayed Road Dubai, United Arab Emirates Telephone: 971-4-3326084 Fax: 971-4-3327299 E-mail: www.me.ford.com In Canada: Lincoln Centre Ford Motor Company of - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 3
- 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 4
YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2010-MODEL VEHICLE Limitations and Disclaimers Quick - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 5
Explanation Of California Emissions Warranties Coverage for 2010-Model Vehicles What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 6
dealership authorized to service Lincoln vehicles. Certain warranty repairs require special training though, so not all dealers are authorized to perform information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 7
with the vehicle and confirmation of maintenance work is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 8
by you, the owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 9
for your 2010-model vehicle Guide and Scheduled Maintenance Guide. Ford recommends that you maintain copies of all maintenance records and receipts for review by Ford. Ford and your dealer commercial property, the loss of revenue, or for any other incidental or consequential damages you may have. 4 - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 10
damages caused by delay in delivery or furnishing of any products and/or services car or light truck is suitable for your special purposes), if a special purpose was specifically disclosed to Ford itself not merely to the dealer before your purchase, and Ford itself not just the dealer commercial - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 11
LINE to resolve your dispute - although the program is still available to you. For more information regarding the BBB AUTO LINE years in service • miles driven The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for four years - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 12
free. Defects may be unintentionally introduced into vehicles during the design and manufacturing processes and such defects could result in the need on pages 10-14. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 13
design than the original part, so long as the vehicle functions properly with the replacement part. Moreover, Ford and its authorized dealers than Ford dealer facilities. time in service and mileage service center. If you go to a tire service vehicle, the dealer will use than Ford dealer facilities. Tire - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 14
if still available. Normal tire wear or damage is not reimbursable. supports, seals and gaskets, universal and constant velocity joints. (2) Your vehicle's safety belts and air bag Supplemental Restraint (SRS) are covered for an extended Safety Restraint Coverage Period, which lasts for five years - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 15
the 17L Limousine Package) converted into a limousine, six-door professional funeral car or hearse, by a Lincoln Qualified Vehicle Modifier, your Town Car or Navigator L is eligible for the Lincoln Limousine Limited Warranty coverage: Town Car (with M88 Limousine Package) for four years or 150,000 - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 16
designed for off-road use only installed after the vehicle leaves the control of Ford Motor Company, if the installed alarm systems, automatic starting systems and performance-enhancing powertrain components or software and performance ''chips'' Damage service, regardless of miles driven, even though caused - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 17
Guide. Some examples of maintenance and normal wear are: • oil changes • clutch linings • oils, lubricants, other fluids • Wiper blades • oil/air filters the first 12 months or 18,000 miles in service, whichever occurs first Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 18
Failure to provide proper installation environment • Damage caused by: • abnormal antenna, viruses or other software problems) Other Items or Conditions Not Limited Warranty • converted Town Car limousine, funeral coach or hearses that are not equipped with the Limousine Builder's Package (418 or - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 19
with the Limousine Builder's Package (17L) Option or if the wheelbase is beyond 140 inches or if the Gross Vehicle Weight Rating (GVWR) exceeds 9,900 pounds. See important information about Navigator L Limousine conversions (page 32). • Any other Lincoln vehicles that are converted to limousines or - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 20
-out assistance (replacement key cost is customer responsibility) • Winching (vehicle must be problem is covered by another Ford warranty. Ford will pay the tow charge under the other warranty. For emergency roadside assistance, call 1-800-241-3673, 24 hours a day, 365 days a year. Ford Rentals Cars - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 21
5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 22
vehicle according to the instructions on proper care in the Owner Guide, the Scheduled Maintenance Guide, and this booklet. • Your vehicle fails to conform, during the warranty coverage period of two years or 24,000 miles (whichever occurs first), to the applicable national EPA standards. For the - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 23
, misused, or abused. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever occurs first) for catalytic converter, electronic engine control unit (ECU), transmission control module (TCM) and any other - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 24
Cap (TCM) • Secondary Air Injection System • Turbocharger assembly these parts through the Bumper to Bumper, or Powertrain limited Guide and the Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Lincoln dealer - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 25
ADDITIONAL EMISSIONS PERFORMANCE WARRANTY INFORMATION If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to report what you believe to be violations of the terms of this warranty, you - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 26
Air Resources Board. This coverage is in addition to the Federal Emission warranties (page 17). Emissions Warranties for California Certified Vehicles TYPE OF COVERAGE YEARS IN SERVICE is certified for sale in California as indicated and warranty regulation: -Passenger Car & Light-duty Trucks ( - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 27
Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2010-model vehicle. In California, new motor vehicles must be designed system, catalytic converter, and engine computer. Also Vehicle Weight Rating is 14,000 lbs. or less: For 3 years or - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 28
25 with coverage for 7 years or 70,000 miles is in your owner's manual. Ford Motor Company your vehicle to a Lincoln dealer as soon as a problem exists. The warranty repairs Lincoln Customer Relationship Center at 1-800-521-4140 or the California Air Resources Board at: State of California Air - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 29
Flow Sensor • Fuel Injection System • Air/Fuel Feedback Control System and Sensors • Air Induction System • Altitude Compensation System • Catalytic Converter • Controls for Deceleration • Electronic Engine Control Unit (ECU)* • Electronic Engine Control Sensors and Switches • Electronic Ignition - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 30
COVERAGE FOR 2010 MODEL VEHICLES UNDER LONG TERM DEFECTS WARRANTY (Coverage for up to 7 years/70,000 miles, whichever first cccurs) MKS, MKT, MKX, MKZ, Town Car, Navigator Engine Size 3.7L 4.6L X X X X X X X X X X X X X X X X X X X X X X X Part Name ABS Module Catalytic Converter Catalyst Inlet - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 31
the Bumper to Bumper or Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific parts that are covered by the Defects Warranty, contact your dealer - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 32
and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emission warranties, take your vehicle to any Lincoln dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 33
Company dealer. The installed Ford parts or non-Ford parts that have been "certified" by the U.S. Environmental Protection Agency (EPA instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 34
); and • protection against covered repair costs after your Bumper to Bumper Warranty expires You may purchase Ford ESP from any Ford Motor Company dealer or see our website at Ford-Esp.com. There are several Ford ESP plans available in various time, distance and deductible combinations. Each plan - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 35
your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Customer Claim Form will be mailed that will need to completed, signed, and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 36
not specifically required by state law, Ford Motor Company requests that you give us the written notice. Send your written notification to: Ford Motor Company Lincoln Customer Relationship Center P.O. Box 6248 Dearborn, MI 48121 31 - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 37
at www.fleet.ford.com/limo or call 1-800-34-FLEET. Lincoln Town Cars and Navigator L are suitable for limousine and funeral coach and hearse conversions only if equipped with the proper Lincoln Limousine Package. The wheelbase on Lincoln Town Cars with the M88 Limousine Package may NOT be extended - 2010 Lincoln Town Car | Warranty Guide 4th Printing - Page 38
AW1J 19T201 DA November 2009 Fourth Printing Warranty Guide Litho in U.S.A.
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2005 MODEL YEAR WARRANTY GUIDE
warranty guide
2010 MODEL YEAR
2010
MODEL YEAR WARRANTY GUIDE