2012 Lincoln Navigator Warranty Guide 1st Printing
2012 Lincoln Navigator Manual
2012 Lincoln Navigator manual content summary:
- 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 1
Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer ford.com www.me.ford.com In Canada: Lincoln Centre Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 2
- 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 3
In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2012-MODEL VEHICLE Limitations and Disclaimers Quick Reference: Warranty Coverage What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service (United States, Puerto Rico, And U.S. Virgin Islands) 5. FEDERAL REQUIREMENTS - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 4
California Emissions Warranties Coverage for 2012-Model Vehicles What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) 10. STATE - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 5
YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB AUTO LINE - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 6
assembly plant and the dealership, and we usually correct any damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer Scheduled Maintenance Guide. Your Ford or Lincoln dealership, or Ford or Lincoln Auto Care Service Center, has - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 7
owner of the vehicle. During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide Export Operations Military Sales Program; or • it was originally sold or leased by Ford Motor - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 8
for your 2012-model vehicle time without incurring any obligation to make the same or similar changes or additions to vehicles previously built or sold. Ford and Owner Guide and Scheduled Maintenance Guide. Ford recommends that you maintain copies of all maintenance records and receipts for review - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 9
liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably fit for the general purpose for which it was sold) or - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 10
are not created by the Magnuson-Moss Warranty Act or the applicable state ''Lemon Law,'' you are not required to first use BBB AUTO LINE to resolve your dispute - although the program is still available to you. For more information regarding the BBB AUTO LINE program, see page 30 of this booklet. 6 - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 11
refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for four - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 12
WHAT IS COVERED? Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. Under your New Vehicle Limited Warranty if: - your Ford vehicle is properly operated and maintained, and - was taken to a Ford dealership for a warranted - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 13
in service and mileage coverage period, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based vehicle unless the same brand and model is no longer available, in which case a tire of the same brand, size, load, speed and tread type will be used. In - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 14
available for certain vehicle parts and conditions. Specifically, (1) Your vehicle's Powertrain components are covered for six years or 70,000 miles, whichever occurs first. The extended coverage applies to the Engine: all internal lubricated parts, cylinder block, cylinder heads, electrical fuel - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 15
a car wash) • theft, vandalism, or riot • fire or explosion • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be ingested into the engine • misuse of the vehicle, such a driving over curbs, overloading - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 16
You, as the owner, are responsible for these items. See your Scheduled Maintenance Guide. Some examples of maintenance and normal wear are: • oil changes • clutch linings • oils, lubricants, other fluids • Wiper blades • oil/air filters • Wheel alignments and tire balancing • tire rotation/inflation - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 17
• wheel alignments and tire balancing (unless required by a warranty repair) will be provided during the first 12 months or 12,000 miles in service, whichever occurs first • Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 18
limousine, funeral coach or hearses that are not equipped with the Limousine Builder's Package (418 or 419) Option or if the wheel base is extended beyond 120 inches or if the Gross Vehicle Weight Rating (GVWR) exceeds 7,500 pounds. See important information about Town Car limousine, funeral coach - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 19
miles • Flat tire change (vehicle must have useable spare) • Fuel delivery (limited to two occurances in a 12-month period up to 2 gallons) • Jump starts • Lock-out assistance (replacement key cost is customer 365 days a year. Ford Rentals Cars (FRCS) that must be towed because - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 20
5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 21
? on pages 19-20. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever occurs first) for catalytic converters, electronic engine control unit (ECU), transmission control module (TCM), and any other - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 22
, diagnosis, or parts - any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the Scheduled Maintenance Guide, and this booklet. • Your vehicle fails to - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 23
Control Sensors and Switches • Evaporative Emissions Control System • Exhaust Gas Recirculation (EGR) System • Exhaust Manifold • Exhaust Pipe (Manifold to Catalyst) • Fuel Filler Cap and Neck Restrictor Intake Manifold • Intercooler Assembly - Engine Charger • Malfunction Indicator Lamp (MIL)/On - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 24
seals, belts, connectors, fuel lines, sensors and wiring Owner Guide and the Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Lincoln more information about getting service under the Federal Emissions - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 25
of repair, and • Your vehicle is certified for sale in California as indicated on the vehicle emission control information label. * Subject to change, the following states have adopted and are enforcing California emission warranty regulations: - Passenger Car & Light-duty Trucks (up to 8,500 pounds - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 26
nine persons rearward of the driver's seat, or trucks with an open cargo area of at least six feet of interior length): Arizona, California, Connecticut, Maine, Maryland, Massachusetts, Oregon, Rhode Island, Vermont and Washington. - Medium-Duty Vehicles (over 8,500 pounds GVWR up to 14,000 pounds - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 27
system DEFECTS WARRANTY. Owner's Warranty Responsibilities: As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner's manual responsible for presenting your vehicle to a Lincoln dealer as soon as a problem exists. The warranty repairs should be - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 28
warranty you may contact the Lincoln Customer Relationship Center at 1-800-521 Assembly (MFI) Transmission Control Module (TCM) and Solenoids • Turbocharger Assembly • Vacuum Distribution System • Fuel Injector Supply Manifold • Fuel Tank * Includes hardware and emissions related software changes - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 29
Wiring Assembly (2) Rear Lamp Wiring Assembly X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X (1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only (2) for MIL illumination only 3.7L MKX 3.5L MKT 3.7L MKT 25 - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 30
bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, fuel lines, and wiring harnesses that are used with components on the List of first required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 31
SERVICE? To get service under your emission warranties, take your vehicle to any Lincoln dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test and a Ford Motor Company dealer is not available, or if a Ford Motor Company dealer cannot - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 32
price for the warranted parts that are replaced and labor charges based of emissions control devices or systems can be performed by any instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 33
Lincoln vehicle by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company or subsidiaries of Ford Motor Company (Ford Motor Service are several Ford ESP plans available in various time, distance and States and Canada, provided by a network - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 34
Boulevard, Suite 800 Arlington, Virginia 22203-1833 BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. NOTE: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 35
state laws - sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to written notification to: Ford Motor Company Lincoln Customer Relationship Center P.O. Box 6248 Dearborn, MI 48121 31 - 2012 Lincoln Navigator | Warranty Guide 1st Printing - Page 36
Navigator L are suitable for funeral coach/hearse and Limousine conversions only if equipped with the proper Builders Package. The wheelbase on MKT Town Car Funeral Coach with the Funeral Coach Package may NOT be extended beyond 120Љ or in a manner that results in a Gross Vehicle Weight Rating (GVWR
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Your satisfaction is our #1 goal. If you have any questions or concerns, or
are unsatisfied with the service you are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company policies
or procedures, please contact the Ford Customer Relationship Center.
In the United States:
In Canada:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673
(TDD for the hearing impaired:
1–800-232-5952)
www.customersaskford.com
Lincoln Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1–800-387-9333
www.lincolncanada.com
In Asia-Pacific Region, Sub-Saharan Africa,
U.S. Virgin Islands, Central America, the
Caribbean, and Israel:
In Puerto Rico:
Ford Motor Company
Ford Export Operations
Attention: Customer Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the
Northern Mariana Islands (CNMI), America Samoa,
and the U.S. Virgin Islands, please feel free to call our
Toll-Free Number:
(800) 841-FORD (3673)
Fax: (313) 390-0804
E-mail: [email protected]
Ford International
Business Development, Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (800) 841-FORD (3673)
Fax: (313) 390-0804
E-mail: [email protected]
www.ford.com.pr
In Middle East:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Toll-free Number for the Kingdom of Saudi Arabia:
800 8971409
Local Telephone Number for Kuwait:
24810575
Fax: 971-4-3327299
E-mail: [email protected]
www.me.ford.com