2002 Mazda B4000 Owner's Manual - Page 208

Customer Assistance CUSTOMER ASSISTANCE (CANADA) Your complete and permanent satisfaction is our business. We are here to serve you. All Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition. In our experience, any questions, problems or complaints regarding the operation of your Mazda or any other general service transactions are most effectively resolved by your dealer. If the cause of your dissatifaction cannot adequately be addressed by normal dealership procedures, we recommend that you take the following steps: STEP 1: Contact Your Mazda Dealer Discuss the matter with a member of dealership management. If the Service Manager has already reviewed your concerns, contact the owner of the dealership or its General Manager STEP 2: Call the Mazda Regional Office If you feel that you still require assistance, ask the dealer Service Manager to arrange for you to meet the local Mazda Service Representative. If more expedient, contact Mazda Canada Inc. Regional Office nearest you for such arrangements. STEP 2: Contact the Mazda Customer Relations Department If still not substantially satisfied, contact the Customer Relations Department, Mazda Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada TEL: 1 (800) 263-4680. Provide the Department with the following information: 1. Your name, address, and telephone number 2. Year and model of vehicle 3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page of section 10 of this manual for the location of the VIN. 4. Purchase date. 5. Present odometer reading. 6. Your dealer's name and location 7. The nature of your problem and/or cause of dissatisfaction. The Department, in cooperation with the local Mazda Service Representative, will review the case to determine if everything possible has been done to ensure your satisfaction. 208